The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having to wait over two weeks is not acceptable. Very disappointed”

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Posted 5 years ago

“Paid for a pattern to be delivered electronically. The system would not let me access it. Waste of money”

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Posted 5 years ago

“Delivery was good but disappointingly poor quality wool.”

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Posted 5 years ago

“Dear Sirs: We ordered "The Lovely World of Ricorumi -- Crazy Cute Family" about a week before Christmas but have not received it yet. Please help!!! James Robinson”

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Posted 6 years ago

“This was my first order with this Company unfortunately it was a fail, as the wrong item was sent, I ordered Sirdar Smudge Chunky - Colour Raffles (006) but was sent the one below, awaiting a reply to my email.”

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Posted 6 years ago

“I really love the two pattern books that I received. In spite of travelling across the ocean, they arrived in good condition. However, the kit I received was the wrong one, which is frustrating. I ordered a mermaid crochet kit to make for a new granddaughter and received the merman kit. The packing slip states mermaid, but the person who picked and packed the order made an error. And,”

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Posted 6 years ago

“Website crashed during the checkout, no email receipt confirmation recieved. Goods where processed and arrived iin only a few days,but the checkout needs major attention!”

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Posted 6 years ago

“Didn't get wool ordered still waiting for refund.”

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Posted 6 years ago

“Sorry but haven’t received it yet after being dispatched on the 17th Sue”

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Posted 7 years ago

“Answer the phone, what’s the point in having one ?”

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Posted 7 years ago

Hi Caroline, our apologies that our phone line is currently not available. You can email us at any time and we do reply pretty quickly. Our phone line is currently down as we are currently very short staffed due to the owners daughter being in Hospital. We hope to have everything running as usual again in about 3 weeks time. Our apologies for the inconvenience this has caused to you.

Posted 7 years ago

“My order arrived on time. But I ordered rust coloured wool and I received fuchia pink. Dissapointed.”

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Posted 7 years ago

Hi Geniene, thank you for your review and we are sorry to hear that you are dissapointed with your order. We have just checked and can see you ordered Sublime Lola Paloma (551). This yarn is a pink shade and not rust, the picture shows quite a true resemblance to this. Unfortunately there is no rust shade in the Sublime Lola. If this is not the purchase you are referring too please let us know. Also we would of been happy to help to try to resolve this issue if you had of just contacted us. We are always happy to help and are sorry that you felt we deserved the low star rating without 1st getting the chance to rectify any issues. Thank you.

Posted 7 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews