The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 17th March 2023

Irene P

The Stem 5 star review on 26th February 2023

Douglas M

The Stem 5 star review on 18th February 2023

Anonymous

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I order from you and I am impressed with the quality of the freshness of the plants, well packed, I am satisfied and I recommend it!!! 🌱😍”

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“Plants arrived quickly and were packaged really well, all looking very healthy and happy. I was missing a plant from the order but the team have sent me out a replacement straight away. I’m so impressed with the service that I’ve since bought another plant from them!”

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“Nice healthy plant delivered exactly when requested and well packed. Ordered a gift, now I want one haha”

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“Quick delivery, very healthy looking plants. No complaints!”

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“They look amazing, but I have no idea why the smallest pot is 9cm diameter. Most pots are 10cm and it’s been so difficult to find a 9cm grow pot that fits”

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“I ordered a plant as a bereavement gift and got to see it yesterday. I was delighted to see it was a good size and very healthy plant. It is the first time I've used your company and I will use you again.Thank you.”

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“The plant that arrived is exactly like the photo and looks beautiful! Very well kept prior to delivery and a very safe box it came in! First time using this company and shall be back!”

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“I can honestly say.....best plants ever”

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“Great service, well-packed flowers, and prompt delivery.”

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“Fantastic plant, very healthy and good value as fig tree as shopped around this was the best value, also packed well, definitely recommend this site.”

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“Ordered 2 plants on 3rd February delivery was ment to be on 7th the day before they send an email to say delivery on will now be on the 9th, sent an email to say this was no use as there would be no one in the address as I was leaving for work on the night of the 7th,NO REPLY FROM EMAIL,next 2 day emails from DHL to say expecting your parcel and we have your parcel,2 more emails sent to stem but still NO RELPY,got a friend to go check outside my door on the 12th to check of anything was sitting at the door ,highly unlikely as secure build and you have to buzz to get in,nothing there,another email sent on the 13th no reply again and nothing more from DHL either, so at the moment 5 emails to stem in the last 8 days no reply from any !!! Nothing more from DHL, £48.60 down with no plants delivered at this time ? ?? Absolutely shocking show from these people and no other way of contacting them apart from emails. Which has been a great sussess so far !!! Order number 7898636 but did get an email to leave them feed back, no delivery to date,no plants,no reply,and out of pocket be warned!!!”

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“My plants arrived packaged beautifully and very safe. I love them all and the pots to match.”

The Stem 5 star review on 13th February 2023

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“The plant and pot are great. There was a delay to the order and the communication was excellent. I'll use The Stem again next time I am in the market for a plant. Thank you!”

The Stem 5 star review on 12th February 2023

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“Great product”

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“Absolutely stunning plants, excellent condition and healthy, I have bought 2 so far with an other on the way, recommend this company”

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“Excellent quality!”

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“Excellent Service & Beautiful Plants. Thank you very much!”

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“Love the new plants and the pots too. Great service and well packed. Thank you PK”

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“Wow. My first order from The Stem arrived and I couldn't be happier. The Aralia Ming plant is a stunningly gorgeous plant and as described. The care in the packaging for transport was excellent. I was informed as to despatch and delivery time. Will buy from again. And again!”

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“It looks good to me.”

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The Stem is rated 4.9 based on 4,918 reviews