The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant arrived quickly and in great condition. I love it! Thanks so much”

Helpful Report

“I have ordered a bird of paradise which arrived not very happy. It has curling/burnt marks and black spots in at least half of the leafs. Also I found a mealybugs at the very bottom leaves; together with a lot of dust (?) and dirt. Definitely not what you’d expect from a plant shop and something like this can be purchased from a grocery store for 9.99. Difference is I paid £45 for the plant and £6 on delivery. One of the big leaves was also broken due too poor packaging. I have since then contacted The Stem but they quickly refused to help (James) - as the plant is standing up he thing all is good. He dismissed all my images and comments, made me feel very unheard and treated me very unfairly. all he said was I can return, at my own expense as he disregards all, feels like a scam, after sale service is non existent. As I received this on Thursday and he since then didn’t help I am not trying to take the bugs and damage off myself and hopefully have the plant will turn into a happy baby. I want going to leave a review however The Stem sent me an email to remind me to leave a review; where they state if you weren’t 100% happy to contact Cs and they promise they would resolve the issue for me. Shame as they didn’t. When receiving the plant I was 50%unhappy, after talking to James I am now 100% unhappy and I will be looping this review elsewhere for people to be careful and stay away from this shop.”

Helpful Report

“Plant arrived really quickly and in great condition.”

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“Great comms from order to delivery. Plants in good condition. Website a bit clunky on my phone.”

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“plant was not as advertised, only has 2 leaves & one of those is not looking very healthy. packaging was excellant, but the delivery service leaves a lot to be desired.”

Helpful Report

“First time I've shopped with The Stem. Excellent website for plants and pots. Very good choice of plant options and sizes. Fast delivery, and everything is packed securely. I recommend this company.”

The Stem 5 star review on 17th March 2023

Helpful Report

“Fast delivery and the concrete pots I ordered are great!”

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“On time and plant in good condition. Thank you.”

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“This is my second order with The Steam. Love not only the gorgeous plants but the love and care they are wrapped and packed. Will order more. Thank you for making my place greener! 💚”

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“Efficient delivery and good quality plant”

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“Excellent service and what a great help the website is. Great idea to inform people how to look after the plants once they have them from opening the box to placement. Usually, order my plants from a well-known supermarket online this time they did not have what I was looking for so searched online The Stem appeared a bit apprehensive about ordering from someone new that was dispelled on opening the box great plant was exactly what I wanted will order from The Stem from now on now I understand how passionate they are about plants.”

Helpful Report

“Lovely service, well packaged and super healthy plants! Now I just have to figure out how to keep them alive 😇”

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“Company have good selection of products and seem better value than competitor (Patch Plants for example). My main ‘gripe’ on this occasion was that in the space of a month, start of Feb to start of March, price of one plant increased in price by 50%! From £20 to £30. Advised due to their suppliers but 50% increase seems excessive.”

Helpful Report

“Amazing Plant, Delivered on time and healthy to boot !!”

The Stem 5 star review on 16th March 2023

Helpful Report

“Beautiful Moth Orchid delivered in excellent condition. Will be using The Stem in the future.”

Helpful Report

“Love the plant .it came well packaged therefore not damaged ..I'm very pleased with my purchase and will definitely will be buying from you guys again ..thank you”

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“Great service. Specified delivery date. Slight issue with one plant, but all sorted. Great customer service.”

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“Great. Delivery smooth and plant enjoyed.”

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“The plants I ordered arrived well-packaged and healthy. They look absolutely beautiful in the ceramic plant pots that I ordered and bring a wonderful sense of calm to my apartment. Thank you.”

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“Received the plant I ordered right on time and impeccably packaged to protect it during transport and from the cold weather. The plant itself was very lovely, healthy and looked just as depicted in the picture. This is my second purchase from Stem and I would highly recommend them!”

The Stem 5 star review on 12th March 2023

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews