Name: Social Cat
Rating: 4.73

“I did not find that most the influencers of great quality. There were not enough in my category either. My emails to Joe were left with no response.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us—it’s always valuable to hear from our users. Please know that we have a strict approval process for creators, with our team manually vetting each one to ensure quality. That said, we are actively working on expanding our network to include more creators across a broader range of niches to better meet the diverse needs of our users. If there’s a specific category you’re looking for or any way we can assist you further, please don’t hesitate to reach out. We’re here to help and want to ensure you have a great experience with us!

Posted 1 year ago

“This was a big waste of time and money. Unless you can afford high profile influencers it doesn't work. They tell you if it doesn't work right away keep trying which is code for keep wasting your money and time.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback, and I’m really sorry to hear that your experience hasn’t met your expectations. We genuinely value your input and understand your frustration. While it can take time to find the right fit, we’re committed to helping you connect with the best creators for your brand. If you'd like, I can assist in refining your search or offer tips to improve the results. Please feel free to reach out, and I’d be happy to support you in any way I can.

Posted 1 year ago

“That was a terrible experience. I worked with 6-7 creators from this platform but did not recieve one single order, not even a person followed my page. that was waste of time and money. the company support was not responding and some of the creators passed the deadline without a logical explabation. That was awful!”

Helpful Report

Posted 1 year ago

I’m truly sorry to hear about your experience. We take your feedback seriously, and I assure you that we will look into the issues you’ve raised regarding creator performance and support response times. Your experience is important to us, and we aim to improve.

Posted 1 year ago

“Poor quality of content creators, most with fake followers and no authentic engagement. Do not recommend at all”

Helpful Report

Posted 1 year ago

We take your concerns seriously and are committed to improving the quality of our content creators. We will review our current processes and take action to ensure more authentic engagement moving forward. Your input is invaluable in helping us enhance our platform.

Posted 1 year ago

“No one reaches out. I’ve applied to so many “jobs” and no brands have ever followed through. Just a waste of time.”

Helpful Report

Posted 1 year ago

Kaylee, thank you for taking the time to share your feedback with us. We apologize for any disappointment. For a collaboration to happen, brands must be interested in working with an applicant. We will reach out via email to get more feedback and address your concerns. 🙏

Posted 1 year ago

“It says you get 50 collabs but you only get 5, very misleading. Also extortionate, better off finding and messaging influencers on instagram, they're generally more responsive that way anyway!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Lois. We are sorry to hear that you are dissatisfied, and we appreciate your desire to collaborate with more creators per month. We would like to clarify that the limits of our plan are clearly stated on our website. You can review them here: thesocialcat.com/pricing If you have any concerns or questions, please email our team. We're always happy to help!

Posted 1 year ago

“Closing all channels immediately upon the expiration of my subscription is a violation of consumer rights. I am unable to access any of the content for which I have paid agreements, and none of the produced content is accessible. This information was not provided to us in advance. When the 1-month campaign came to an end, we lost access to everything. We will evaluate legal processes.”

Helpful Report

Posted 1 year ago

Thank you for sharing your honest feedback about your experience. We apologize for any inconvenience caused. Please note that our system requires brands to have an active subscription to access the platform. Rest assured, our team has contacted you via email to address your concerns and provide assistance. 🙏

Posted 1 year ago

“Your website is running extremely slow, it takes a very long time to get a small task done.”

Helpful Report

Posted 1 year ago

Ruqaiya, thank you for sharing your feedback with us. We're sorry for this experience; we haven't received any other reports of similar issues, but we'll keep an eye on it. Feel free to reply to our email and share more details with us so that we can identify the problem and find a solution. We want to ensure that Social Cat is running as smoothly as possible. 🙏 Thank you!

Posted 1 year ago

“While the clients were wonderful to work with, Social Cat itself was challenging to work with. On a handful of occasions my account would randomly disconnect and require additional verifications, disrupting workflows. Despite the fact that I'm a current Social Cat client with all 5 star reviews and very positive feedback from brands thus far, I was recently "rejected" from the system without reason, simply saying my application (which had been approved several months prior) was rejected. Creators, be wary of working with Social Cat as your brand relationships could be severed at any time without explanation.”

Helpful Report

Posted 2 years ago

We appreciate your feedback and apologize for any inconvenience you may have experienced, Kiara. We implemented updates recently to improve the security of our platform and are in the process of refining our criteria. We understand these changes may have caused some glitches, but we're actively working to improve Social Cat. Your feedback matters to us, and if you have any concerns, please feel free to write our support team. 🙏

Posted 2 years ago

“So far, for my first campaign, only 1 of the 3 people I selected delivered on what was expected. One has not responded after I sent her free items and the other keeps delaying. Not please.”

Helpful Report

Posted 2 years ago

We're sorry to hear about this experience, Jake; this is not the service we strive to provide. Our team will email you shortly to address the situation, understand the details, and help to ensure a more positive experience moving forward. 🙏

Posted 2 years ago

“This company thieves and scams! They will charge you for money you didn’t agree to and without warning. Also, some of the influencers will steal your product when bringing these things to Social Cat’s attention they ghost. I do not recommend them and have filed a complaint with my bank and other agencies.”

Helpful Report

Posted 2 years ago

Oriel, we have made efforts to address your inquiries by email, messages, and comments and by providing assistance to the best of our ability. It's unfortunate to hear about your experience, and we genuinely apologize for any inconvenience caused. We want to clarify that we are not a scam, we operate on a subscription-based model. Brands are required to have an active subscription to use our services. They also have control over their subscription activation and cancelation. If you have any other questions or concerns, please feel free to reply to our email. Thank you! 🙏

Posted 2 years ago

“Lots of accounts with fake followers. No real engagement. In addition to that, they charged my account incorrectly two times in a row. While they were quick to fix the errors in billing, it doesn’t make up for the hours spent trying to fix it. The messaging interface is confusing and causes a lot of miscommunications.”

Helpful Report

Posted 2 years ago

Thank you for bringing your concerns to our attention, Molly. We're sorry about your challenges with some creators and the billing errors. Your experience is important to us, and we want to assure you that we take these matters seriously. To address your concerns, we'll be reaching out to you via email. We want to ensure we thoroughly understand your experience and help with these issues.🙏

Posted 2 years ago

“I sent someone two expensive items and I waited months and they never posted”

Helpful Report

Posted 2 years ago

We're very sorry to hear about your experience, Heather. We understand your disappointment, and we take this feedback seriously. We'll be reaching out via email to help resolve this situation and ensure you have a better experience going forward. Thank you for sharing your feedback with us, and we appreciate your patience as we work to make things right.

Posted 2 years ago

“Been on here for months with only 1 deal.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Social Cat, Jahphia. We truly appreciate your feedback and apologize for any difficulty you faced. We're committed to improving the experience for our creators and providing more opportunities for successful collaborations. We encourage you to keep an eye on the platform as we're continuously working to enhance our algorithm, and you should see more opportunities. We'll also be reaching out via email to address your concerns and help further. Thank you! 🙏

Posted 2 years ago

“Seems like a good idea, but there is no recourse if an "influencer" accepts product but never produces any posts/reels/stories/whatever you agreed on in your contract. I lost hundreds of dollars of product on a match that didn't post a thing- we are now far past the deadline. No response from Social Cat after I contacted them about the issue. You are basically on your own and have to hope that your matches are honest.”

Helpful Report

Posted 2 years ago

We're sorry about this experience, Laura. This situation is certainly not what we aim for on Social Cat. We take issues like this seriously and are committed to resolving them promptly. We will reach out to you via email to help you further. Thank you for your patience!

Posted 2 years ago

“I'd give Social Cat 0 starts if I could. I'm really disappointed and this was a waste of my money. 1. The pricing structure was not the same as I saw advertised on Facebook. 2. I got lots of opportunities for the first week, but then it petered out and I wasn't even able to find ten people to collaborate with. 3. Lots of the creators were unresponsive after I accepted the matches. 4. It's really expensive for not a lot of outcome. 5. Of the 10 matches I could have had, 3 posted content, 3 have been shipped product and are unresponsive, and the last 4 didn't respond to the match. Which basically means that of the 10 I paid for, I got 3 AND lost money on sending product to another 3. 6. When you cancel, you lose everything - you can't even finish the collabs you were in the middle of, so if you've shipped products, it's just money down the drain. DO NOT sign up for this company.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback about your experience with Social Cat. We're genuinely sorry to hear about your challenges, and we take your concerns seriously. Your feedback is invaluable in helping us identify areas for improvement. We recently underwent a pricing restructure, and it's possible that you might have come across an older ad. Our current pricing is always available on our website and within each brand account's Plan & Billing section. We apologize for any confusion this may have caused. As for cancellations, while brands have the option to cancel their subscription fully, we also offer a Pause subscription option that provides continued access to certain platform features. Please know we'd like to address your concerns further and assist you in recovering any content you're expecting from creators. We'll be reaching out via email to ensure that we can help resolve these issues and provide a better understanding of the options available.

Posted 2 years ago

“I 100% don't like the fact that I lose access to the content creators I've already paid for once I pause my account. The videos and interactions that I made should always be avalyaibe If I purchased that number of connections. We plan on moving to a different service not because your service is bad but because we have no plans to make investments in time, money, and influencers on a platform that holds our investments hostage.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your thoughts with us, Tyler. We understand your concern about losing access to content creators when canceling your subscription. We do offer the pause subscription option to allow brands continued access to their collaborations. Please know we appreciate your honest feedback, as it helps us improve and make necessary changes to better serve our users. Your insights are valuable to us, and we're here to assist you in any way we can.

Posted 2 years ago

“So only one influencer posted me out of the 4 I chose. Anne Hoffmaster, Alexandra Tran, and Mashie, Pargevuni never responded after agreeing on posting and I sent them my product. I'm going to be canceling my subscription.”

Helpful Report

Posted 2 years ago

Hi Sandi, Thanks for the feedback, and we're sorry to hear about this! Our team will reach out to you via email to better understand this situation. We're interested to learn if you have the contracts in place with the creators and if you got a chance to use our reporting feature to deal with situations like this! Looking forward to chatting together!

Posted 2 years ago

“The creator on the platform are scammers, your send them your product & they never make content.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience, Shakiyah. We want to assure you that our creators are not scammers. We take such concerns seriously and would like to help resolve any issues you've encountered. Please get in touch with us at joe@thesocialcat.com, and our team will be more than happy to assist you further.

Posted 2 years ago

“I can see where this service might be good for some small businesses but it was definitely NOT for mine. Out of the 15 or so "influencers" I contacted 3 made half way decent content. 2 made stories that went away before I was even aware they were up. 2 had to be reminded after a month to actually post anything and 1 walked away with my product and I have yet to see anything. The others either wanted to be paid or sent horrendous "content" that was no where near usable. I will not be using this company again and will not recommend it to anyone I know. The level of "influencer" on this site is highly lacking.”

Helpful Report

Posted 2 years ago

Hi Delena, This is Joe from Social Cat; thanks for contacting us, and thanks for the review. I am sorry to hear your experience was not good enough; this is not what we'd like to hear from our customers, and we admit we need to do a better job, in some aspects. However, please see some of our points below: 1. Regarding the content that was not up to your standards, unfortunately, you have not used our tools to get help. If the content created is not of high quality, you can always report a creator for this, and our team will jump in to help. Please check the article below to learn more about this feature that you have access to: help.thesocialcat.com/article/84-i-am-unhappy-with-a-collaboration-can-i-report-this Unfortunately, if we're unaware of this and the influencers are not reported, we cannot help at all. We designed this system to provide help, but we cannot provide much if not used. 2. Content guidelines I looked over the conversations with the influencers, and I do not see any guidelines or discussions around the content or deliverables with the influencers. A best practice here is to guide the influencers and let them know how you would like this collaboration to look. Otherwise, influencers will do what they think it's best, and sometimes, like in this case, this does not match your expectations. The brands usually let influencers know what they are looking for specifically. Unfortunately, we understand we did not do a good job, but also we believe our tools could have been used better to obtain a better result. Our team will reach out via email to chat more about this. Thanks again, Joe

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

Social Cat Reviews