Social Cat Reviews

Name: Social Cat
Rating: 4.73

4.7 Rating 2,534 Reviews

93 %

of reviewers recommend Social Cat

Company Reviews

Metrics

4.7

Based on 2,534 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good platform but didn’t feel right for by business, the quality of matches was not great and not a good fit for my business. Feels like a waste of time and money. I most likely could have found the x3 matches I ended up with (out of a couple of hundred) myself . More suited to fashion or beauty I would say”

Helpful Report

Posted 2 years ago

Hi Adam, Thanks for this review; we appreciate the feedback and understand we need to acquire more influencers on our platform better. As of now, indeed, I would say we're very suitable for e-commerce businesses in the fashion and beauty niche, but we also cover many others like skincare, lifestyle, and more. We hope we can work together in the future; when ready, we'd like to invite you to test the platform on a free trial again to see if there's any improvement. Thanks again for the feedback!

Posted 2 years ago

“Sent out 28 products to influencers, never got a single sale from my website.”

Helpful Report

Posted 2 years ago

Thank you so much Amy for taking the time to provide feedback about Social Cat. I sincerely apologize for the issues such as sending out 28 products to influencers and never seeing a single sale from your website. We are particularly concerned about this and would be very appreciative if you could let us know how we can improve the situation.

Posted 2 years ago

“Social Cat was a waste of our time. Minimum effort put in by "influencers" and you have to chase them around.”

Helpful Report

Posted 3 years ago

Hi Matt, Thanks for sharing this review; we're sorry to hear about this experience, we'll investigate this more, and a member of our team is reaching out to you now to understand better what's happening here. Our goal is to help small brands get sales, UGC, and awareness on gifted & paid collaborations, but it's clear that we can do a better job in some situations. Thanks again for sharing this!

Posted 3 years ago

“On the brand side -- social cat is unable to decipher between real and fake engagement. This means creators with ACTUAL, genuine engagement fall behind people buying their likes, views, and followers. Furthermore, I have not interacted with this site for months -- this means that Social Cat doesn't even screen for active users.”

Helpful Report

Posted 3 years ago

Hi Natalie, Thank you so much for the feedback and the review! Please see below some of our thoughts. Our process of deciphering between real and fake engagement is made manually; our team checks each influencer that signs up on the platform. It is easier to spot the ones with fake engagement than genuine engagement. You can check our requirements for creators below: thesocialcat.com/what-are-we-looking-for-when-we-approve-creators We'd love your feedback on this and how we can improve. On the subject of verifying if brands like yours are active, unfortunately, that is something that depends on you as a brand. We send regular emails (Daily Digest, reminders, and notifications) to your Inbox, and on top of this, brands get two monthly reminders about the subscription. It's pretty hard not to know you have an active subscription with us, which can be canceled anytime, no questions asked. We thank you for your feedback and welcome more of it anytime!

Posted 3 years ago

“Social Kat paused my account after not responding to a brand over a holiday weekend. Social Kat proceeded to email me and ask me why I didn’t respond to the brand over the holiday weekend and I gave a very in depth explanation, which I’m assuming they didn’t care for because my account was never reactivated and I never received a response. The good new is, I don’t need the Social Kat to connect with brands and neither do you! :)”

Helpful Report

Posted 3 years ago

Hey Kristin, Joe here; how are you? Thanks for this review, we appreciate it and we agree we need to provide a better experience. We are currently investigating why your account was not unlocked, as we found the report to blame. We also emailed you separately and unpaused your account. You can now work with brands on Social Cat. Please be patient with us as we are a small team, and we strive to provide the best experience, but sometimes we make mistakes as well, not intended. Hope we can chat soon and collaborate together again. Cheers, Joe

Posted 3 years ago

“The influencers available were only Instagram accounts that all followed each other and commented on each other’s accounts so no real exposure. Two of my influencers are over a month late with posting. Review system allows the influencer to see how you reviewed them immediately, so even if you do everything right, and they just weren’t great, you’re hesitant to review them because they might review you poorly out of spite.”

Helpful Report

Posted 3 years ago

Hi Dale, This is Joe from Social Cat, I hope all is well. Thanks for this honest review; we appreciate it. As I can see here, you are not quite happy with the services we provide, and I think it is normal to do the following: 1. I already refunded the payment into your account; there is no point in charging you for something that did not bring value to you. 2. I emailed you to learn more about this and possibly jump on a short call to talk more about this. We are well aware that our review system needs a bit of work to get where it should be; as of now, this is an early version of it, and we need to work more on it, so I completely agree with you. We already banned the influencers that did not post the content for you, as we got in touch with them and tried to have the campaigns up and running. The funny part is because we banned them, we also got a negative review from one of them. I would love to jump on a call with you to address each of these concerns and see how we can build a better product for our customers. Thanks again, and chat soon, Joe

Posted 3 years ago

“*Edit* I have revised my review as I felt the 2 stars was too much after the response to it, I don't believe the correct way to get a better review is to message someone telling them why their opinions wrong, and then basically demand for a better review because of your own. I don't get many matches and most of the ones I do get either don't respond or don't send anything.”

Helpful Report

Posted 4 years ago

Hi Demi, Thanks so much for this review and we are sorry you are not getting a lot of matches so far with us, so far. We just had a look at your account and so far you only got 6 matches with us. Sometimes, even after a match, a brand can decide not to go on with the collaboration, for various reasons. Same with the creators. Unfortunately, we cannot control that on our end and force someone to work with a specific creator. What I do strongly encourage you is to spend more time with us and see what other opportunities might arise, as we do have brands signing up with us every single day, so I am 100% sure something will arise. At the same time, I do strongly encourage you to work on a constant basis on your account, in order to improve the engagement rate, the quality of your content and other things brands look at. So far, it looks great, but obviously this is an ongoing process. For more guidance, please see our blog: https://blog.socialkaat.com/ If you need more help, please email us and we will be right with you. Thanks, Joe

Posted 4 years ago

Social Cat is rated 4.7 based on 2,534 reviews