THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 297 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

THEHOTTUBWAREHOUSE.CO.UK 4 star review on 8th September 2023

Zubair Rashid

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the hot tub, great for spending family time together. Hot tub warehouse have been great - we had a small issue with the lights and Grant was fantastic at getting it sorted.”

Helpful Report

“I dealt with Suzy over the phone and she was soooo helpful. Helped me choose the tub I need and a great price too! I ordered 1 week ago and was installed today. 18/12/20. Was so quick and reliable. The installation team again was unreal. Took off a gate and put back because I wouldn’t fit. But again they sorted all of that. The tub is in and they showed us what to do etc. Honestly a perfect service from me. Highly recommend.”

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“Thank you to the hot tub warehouse , to Grant and to the boys who delivered our tub . Brilliant job done . I would thouroughly recommend these guys . From initial browsing to installation, set up and subsiquent after sales , I cannot fault them .”

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“We are very happy with our party plus hot tub. The installation guys were fantastic as it was quite a job getting it in place over the top of our garage with a crane! Excellent customer service and the hot tub is amazing!”

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“All superb”

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“Great service from start to finish. Regular updates on progress from order to delivery and extremely knowledgeable staff. Post delivery service and training has also been great.”

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“Waited ages but that was down to COVID hold ups but when the time came they were very professional on delivery and installation”

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“10 week turnaround from first look to enjoying the tub in my garden. Couldn’t fault the Hottub warehouse, from Suzy in the showroom to Rob with delivery and Grant in between all the staff have been fantastic. And the product itself is amazing. 5* for service and quality. Would recommend The Hottub Warehouse 100%.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 28th November 2020

Helpful Report

“Absolutely love my hot tub and it looks absolutely incredible! It's the best decision I made. The team were fantastic setting it up and couldn't have been more helpful and Grant and everyone I've spoken to at The Hot Tub Warehouse have always responded with any queries I've had. Despite the Covid restrictions, they always do what they can to help and have been a pleasure to deal with. Couldn't recommend highly enough! Maria”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 20th November 2020

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“Staff are Very friendly, installation was straight forward and quick also received a courtesy call a week or two after to make sure everything was great, absolutely love the hot tub would definitely recommend”

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“Great experience from start to finish , no pressure sales when you visit the showroom, installation team were very officiant and very professional. Highly recommended.”

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“Very helpful, knowledgable and friendly staff at the hot tub warehouse. Even with the current situation we are in they still helped to set up by doing a video call which was really helpful and easy to follow. Courtesy calls to follow up purchase and make sure all is going ok. Would definitely recommend!!”

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“Great service , supportive of our needs & very pleasant to deal with. Would definitely recommend 👍”

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“Really helpful friendly staff. video call to set up was great. Follow up call to check everything was ok. Thank you for everything!”

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“Have reviewed in the past but it is such a great tub that the family and i are loving it. The tub is inside in a spa so using it every day. Also a year on when i phone your company they treat you as if you are a new customer and go out of their way to help.”

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“Great prices and knowledgeable staff. Provided regular updates on when our tub would arrive.”

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“They were spot on. Arranged for crane given I had access issues. The lads who installed it were brilliant too. Had an issue with the sound system but the engineer came soon as to sort and knew his stuff. 10/10 for me.”

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“Would definitely recommend these, I have had good service from start to finish and still there to help even after delivery incase if any problems.”

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“Really happy with our hot tub, good customer service & excellent after service.”

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“Fantastic service from start to finish. Grant in the showroom to Mark & delivery lads. Nothing to much thanks again”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 2nd October 2020

Helpful Report

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 297 reviews