UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My radiatior was accidentally delivered to the wrong address and I spoke to James who was really lovely and my radiatior was delivered to me within less than 2 hours after me calling in. Excellent customer service, thank you James.”

Helpful Report

Posted 8 months ago

Hi Debbie, Thank you so much for your 5-star review. We truly appreciate your feedback and are delighted to know that you had a fantastic experience with us. We are especially grateful for your kind words regarding James. Our team works tirelessly to provide outstanding customer service, and it is so great to hear that James was able to assist you promptly and efficiently. Rest assured, we will pass along your gratitude to him. Thank you again for choosing us, and we look forward to serving you in the future. Warm regards, UK Radiators Team

Posted 8 months ago

“very professional company. from placing the order, technical support & delivery information. top class products and choice too.”

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Posted 8 months ago

Hi Lee, Thank you so much for your 5-star review. We greatly appreciate your kind feedback and are thrilled to hear that your shopping experience with us has been so positive. It's fantastic to know that you consider our products and choices to be top-class as well. We take great pride in offering a wide range of high-quality radiator options to meet the varying needs of our valued customers like yourself. Thank you for your loyalty and continued support. We are grateful to have you as a customer and look forward to serving you again in the future. Warm regards, UK Radiators

Posted 8 months ago

“Good product and quick dispatch spoilt by failure of DX Express delivery. arrainged delivery, waited in, van arrived but driver could not find goods. Then had to rearrange delivery and wait in a second day, this time goods arrived. What is worse first missed delivery recorded as that i was not in and they had left a missed delivery card. which was untrue. This allowed DX Exress to record it was my error not theirs.”

Helpful Report

Posted 8 months ago

Hello Robert, Thank you for your honest feedback, and we sincerely apologise for the issues you experienced with the delivery service. While we're pleased to hear you're happy with the product and our quick dispatch, it's frustrating to hear about the confusion with the courier. We understand how inconvenient it is to wait for a second delivery, especially when the first issue was not accurately recorded. We're actively addressing this with the courier to prevent similar issues in the future. If there's anything else we can do to make this right, please don't hesitate to reach out. Kind regards, James UKRadiators.com

Posted 8 months ago

“I bought the electric radiator for a new downstairs shower room. It was installed today and appears to work well when tested. It looks good and is of good quality.”

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Posted 8 months ago

Hi Frances, Thank you so much for your 5-star review. We are thrilled to hear that your item was installed successfully and is working well. We take pride in providing high-quality products, so we're delighted to hear that you are satisfied with both its functionality and appearance. Thank you for taking the time to share your positive experience. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. Warm regards, UK Radiators Team

Posted 8 months ago

“The radiator I bought looks very stylish now it has been installed. The finish is really nice. The order arrived very quickly and although the packaging was very badly damaged in transit, the radiator was very well packed inside the outer so survived the trauma.”

Helpful Report

Posted 8 months ago

Hi Gavin, Thank you so much for your 5-star review. We are delighted to know that the radiator you bought looks great after installation. We couldn't be happier that you find the finish to be of top-notch quality. Additionally, we apologise for any inconvenience caused by the damaged packaging during transit. However, we are relieved that our thorough packaging ensured the radiator's safety and that it arrived in your hands swiftly. Once again, thank you for your support and for choosing us as your radiator supplier. If you need any assistance in the future, please do not hesitate to reach out. Warm regards, Customer Service Team UK Radiators

Posted 8 months ago

“This company were fantastic good communication and delivered promptly do look for their offers as I could of got 15% off but they've gave me £10 off for being a new customer”

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Posted 8 months ago

Hi Stephen, Thank you so much for your 5-star review. We truly appreciate your kind words and are delighted to hear that you had a positive shopping experience with us. Please do not hesitate to reach out should you require any assistance, now or in the future, and we would be happy to help. Warm regards, UK Radiators Team

Posted 8 months ago

“Bought a stainless steel towel radiator, the quality of the product is first class and the delivery was exceptional……. and free. Very happy 😃”

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Posted 8 months ago

Hi Graham, Thank you so much for your outstanding 5-star review. We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are glad that you are satisfied with the quality of your stainless steel towel radiator. Our team takes great pride in delivering first-class products to our valued customers. Moreover, we understand the importance of prompt delivery, and we are delighted that it exceeded your expectations. Thank you once again for choosing us. We look forward to serving you again! Best regards, UK Radiators Team

Posted 8 months ago

“Very pleased with our new radiator, the choices are amazing, pretty much a radiator for any wall/room or space. Excellent service with on time delivery and a well package item.”

Helpful Report

Posted 8 months ago

Hi Paul, Thank you so much for your 5-star review. We are thrilled to hear that you are very pleased with your new radiator and that the range of choices impressed you. We take pride in offering a wide variety of radiators to suit any wall, room, or space. Moreover, we appreciate your kind words about our excellent service, including the on-time delivery and the fact that the item arrived well-packaged. We strive to ensure that every aspect of your shopping experience, from browsing our selection to receiving your order, is seamless and enjoyable. We value your feedback and are grateful for your support. Should you require any assistance or have any further inquiries, please don't hesitate to contact us. Best regards, UK Radiators Team

Posted 8 months ago

“We love the antique brass thermostat valves - bought originally for upstairs, and then again when we did the downstairs ones”

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Posted 8 months ago

Hi Hannah, Thank you so much for your fantastic 5-star review. We are delighted to hear that you love the antique brass thermostat valves. It's wonderful to know that they were chosen for both your upstairs and downstairs radiators. We always strive to offer high-quality products that meet your needs and preferences. Once again, thank you for your review. We look forward to serving you in the future. Best regards, The UK Radiators Team

Posted 8 months ago

“It was the wrong one so I had to buy a new 1 Shall I send it back For a refund Or what thanks”

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Posted 8 months ago

Hello Ian, Thank you for taking my phone call so we could discuss the issue. Unfortunately, the incorrect valve has been ordered for your needs, however, you are able to take advantage of our free returns policy and send this item back for a full refund. We will send you the information for doing this. Please let us know if we can assist with anything else. Kind regards, James

Posted 8 months ago

“Service is very good no problem on returning no hastle”

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Posted 8 months ago

Hi Dalpat, Thank you so much for your fantastic 5-star review. We truly appreciate your feedback and are thrilled to hear that our service exceeded your expectations. If you have any further inquiries or require assistance in the future, please don't hesitate to reach out. Our dedicated team is always here to help. Best regards, UK Radiators Team

Posted 8 months ago

“Radiator came quickly, was well packed and looks lovely. The electrician was a bit surprised when he saw that it wasn't already filled but he did it without a problem.”

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Posted 8 months ago

Hi Brenda, Thank you so much for your fantastic 5-star review. We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We are glad to know that your radiator arrived promptly and was well packed. It's wonderful to hear that it looks lovely in its place! Once again, thank you for your kind words. We value your support and look forward to serving you again in the future. Best regards, UK Radiators Team

Posted 8 months ago

“Nice radiator, looks good and tidy, and seems good quality.”

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Posted 8 months ago

Hi, Thanks for your 5-star review. It is greatly appreciated and we are so pleased to hear you are happy with your purchase. Kind regards Jess

Posted 8 months ago

“I have been very impressed by the calibre of this company. A great choice of heated towel rails with many different sizes available. Fantastic quick delivery and iI was kept nformed about the delivery time.”

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Posted 8 months ago

Hi Caroline, Thank you so much for your fabulous 5-star review. We appreciate your support and are thrilled to hear that you are impressed with our company. We take pride in offering a wide selection of heated towel rails in various sizes, and we are glad that our choices met your requirements. Our team always strives for quick and reliable delivery, and we're delighted that your order arrived quickly. We understand the importance of keeping our customers fully informed, so we make it a priority to update you on the delivery time. Once again, thank you for choosing us. Should you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, UK Radiators Team

Posted 8 months ago

“Superb service. Helpful customer vservice. Rapid delivery. No problems at all. Would recommend”

Helpful Report

Posted 8 months ago

Hi John, Thank you so much for your 5-star review. We truly appreciate your kind words and recommendation. If there's anything else we can assist you with, please do not hesitate to reach out. Once again, thank you for choosing us and for taking the time to share your positive experience with us. Warm regards, UK Radiators Team

Posted 8 months ago

“Happy with my item and speedy delivery.”

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Posted 8 months ago

Hi Natalie, Thank you so much for your 5-star review. We are thrilled to hear that you had a positive experience with us. We really appreciate your feedback, and we are delighted to know that you are happy with your item and the speedy delivery. Should you have any further queries or require any assistance in the future, please do not hesitate to reach out to us. Kind regards UK Radiators Team

Posted 8 months ago

“Very good service. Product good quality”

Helpful Report

Posted 8 months ago

Hi Malcolm, Thank you for your 5-star review. We sincerely appreciate your feedback and are delighted to hear that you found our service to be very good and our products to be of good quality. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We would be more than happy to help! Best regards, UK Radiators

Posted 8 months ago

“Quality product, great price and very quick shipping”

Helpful Report

Posted 8 months ago

Hi Liam, Thank you so much for the fantastic 5-star review. We are thrilled to hear that you are satisfied with our service and that you found our products to be of great quality, at a great price. We are also glad that our quick shipping met your expectations. We understand the importance of a timely delivery and strive to provide a seamless experience from the moment you place your order to the moment it arrives at your doorstep. We truly appreciate your support and positive feedback. Best regards, UK Radiators Team

Posted 8 months ago

“Excellent products, swift delivery”

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Posted 8 months ago

Hi Jeanette, Thank you so much for your 5-star review. We truly appreciate your support and feedback. We are thrilled to hear that you are satisfied with the excellent products we offer and our swift delivery service. It is our utmost priority to ensure that our customers receive their purchases promptly and in perfect condition. Thank you once again for your kind words and for choosing us. Warmest regards, UK Radiators Team

Posted 8 months ago

“So stunning! This is such a focal point in my bathroom. The polished brass is very classy and gives a traditional finish to a modern shape”

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Posted 8 months ago

Hi Majida, Thank you so much for your 5-star review. We greatly appreciate your kind words and are thrilled to hear that our product has become such a stunning focal point in your bathroom. If you ever need any further assistance or have any more feedback to share, please don't hesitate to reach out! Best regards, UK Radiators Team

Posted 8 months ago

UKRadiators.com is rated 4.7 based on 4,470 reviews