The Curious Drinker Reviews

Name: The Curious Drinker
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.73

4.7 Rating 6,730 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can I write a review when I haven't received even the initial taster box that was ordered and paid for by my daughter for my birthday present. Disgusting service, would never recommend!”

Helpful Report

Posted 2 months ago

Hi Elizabeth, We're very sorry to hear this, and we completely understand your frustration. It sounds as though you've received a review request before receiving your taster box, which is certainly not the experience we'd want for anyone, especially when it was purchased as a birthday gift. Without your details, we're unable to look into what may have happened with the delivery, but we'd be keen to investigate this for you and get it resolved as quickly as possible. Please contact our team at members@thecuriousdrinker.com with the relevant details, and we'll be happy to help. We sincerely apologise for the disappointment caused and hope we'll have the opportunity to put things right. Kind Regards, James Memberships Executive

Posted 2 months ago

“I've never had a rum if the month box so don't know why I'm being asked to review it”

Helpful Report

Posted 2 months ago

Hi Dawn, Thank you for your review, and apologies for the confusion. It sounds like you may have received a review request in error, which can occasionally happen if the wrong link is sent. We understand why that would be confusing, especially if you've never received one of our Rum of the Month boxes. Thank you for bringing this to our attention, and we'll pass your feedback on to the relevant team so we can help prevent this happening in future. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“poor cancellation process. have to call to cancel rather than through a website or email.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for sharing your feedback. We're sorry that you were disappointed with our cancellation process. We currently ask members to call us when cancelling because it gives us the opportunity to answer any final questions, gather valuable feedback, and ensure the cancellation is processed correctly. The process itself is designed to be quick and straightforward, with calls taking around 2 minutes on average, including any wait time. We also send a confirmation email while you're on the call, so you have immediate confirmation that your membership has been cancelled. We appreciate your comments and will take them on board as we continue to review and improve our member experience. Kind Regards, James Memberships Executive

Posted 2 months ago

“I love my taster box so I joined on a monthly subscription. My first box arrived and it was nearly identical to my taster box. This mo th I have been charged twice for my subscription after contacting cs i got no help at all and cant even cancel without phoning”

Helpful Report

Posted 2 months ago

“Finding it impossible to cancel”

Helpful Report

Posted 2 months ago

Hi Glenn, We're sorry to hear you've found the cancellation process frustrating. To cancel a membership, we do ask members to give us a quick call. This isn't intended to make leaving difficult, in fact, our cancellation calls take around 2 minutes on average, including any wait time. We value the opportunity to answer any final questions, gather feedback, and ensure everything is processed correctly. To provide peace of mind, we also send a cancellation confirmation email while you're still on the call, so there's no uncertainty about whether your membership has been cancelled. We appreciate your feedback and are always reviewing our processes to make the member experience as smooth as possible. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“They like to soft talk the customers who wants to leave and get them to stay. Just beware of this before you sign up. One of the final straw for me to leave is to get a gin box came with a gin I previously had, and they cancelled the old reward scheme. When I finally decide to leave, I got so annoyed as it was so faff to leave.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated. When members choose to cancel, we do ask that they give us a quick call. The reason for this isn't to make leaving difficult, but because we genuinely value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is handled correctly. Calls are typically very short (around 2 minutes on average, including any wait time), and we send a confirmation email while you're on the call so you have immediate confirmation that your membership has been cancelled. Regarding our rewards programme, we understand why the changes may have been frustrating. The previous scheme received a lot of feedback from members who felt it was too restrictive, as points could only be used in the shop and there were minimum spend requirements. As a result, we introduced a new scheme that offers 2% cashback on every purchase, with rewards that can be used on both subscriptions and shop purchases, with no minimum spend. We also gave members advance notice of the change and a period to use any existing points before they expired. We appreciate your feedback, as it helps us continue improving the experience for all our members, and we're sorry that we weren't able to meet your expectations on this occasion. Kind Regards, James Memberships Executive

Posted 2 months ago

“What rum box? I never got it, nore do I what one”

Helpful Report

Posted 3 months ago

Hiya John, Apologies for the confusion here! We can see that you have signed up for a membership with us following the purchase of your Gin taster box, if you would like any help closing or editing this membership please contact us at members@craftginclub.co.uk and we can guide you through the simple stops to action any changes you would like made against your membership. Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“Can’t rate my delivery because I have not received it despite the money being taken from my account 😡”

Helpful Report

Posted 3 months ago

Hiya Ian, We're sorry to hear about the frustration you have had regarding your delivery and would like to apologise for the gap between payment and delivery! As we are a relatively small company all deliveries have to be processed manually from our end and as we are sending out such a large amount of boxes this leads to said gap. We will of course take into account your feedback regarding this delay and will try and reduce it in the future. In the meantime, we hope that you have received your box and have gotten the chance to enjoy it, if there is every anything else you would like help with please don't hesitate to contact us at members@craftginclub.co.uk Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“I can’t cancel without calling which is insane and I can’t get through to anyone. Also the sample box I ordered smashed so half of it I can’t use it, it’s mashed inside the bubble wrap.”

Helpful Report

Posted 3 months ago

Hiya Martine, We're sorry to hear about the frustration that you have been experiencing trying to close your account as well as receive your initial taster box. If you would like to contact us at members@craftginclub.co.uk with some photos of the damage done as well as your cancellation request we can help get a replacement and cancellation sorted for you asap! Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“Never delivered product, contacted customer service, told it was on the way. Never left them. Just poor”

Helpful Report

Posted 3 months ago

Hiya, I'm sorry to hear about hassle you have experienced receiving your product. I've just had a quick check and can see that your query was resolved via our wonderful customer service team at members@craftginclub.co.uk, however I will be sure to pass along your delivery experience to our warehouse and packing team so that we can prevent issues such as this from happening again in the future. If you would ever like to rejoin or have another go at receiving one of our boxes please let us know at members@craftginclub.co.uk and we would be more than happy to help. Kind regards, Andy Customer Service Executive

Posted 2 months ago

“Signed me up to a subscription without my knowledge then refused to refund the payment taken”

Helpful Report

Posted 3 months ago

Hi Courtney, I'm sorry to hear about your disappointment regarding your subscription and our response to the issues you experienced. Whilst we do try and make the fact that you are actively signing up for a subscription with us rather than purchasing a one-off box clear, I understand that this can always be improved so I will pass along your feedback to the appropriate teams. Regarding your box, unfortunately, as we have to manually process so many orders at the same time it is extremely difficult to stop these orders from being sent out. If you would like any help returning your box to us to receive a refund please contact us at members@craftginclub.co.uk and we can guide you through our returns process. Kind regards, Andy Customer Service Executive

Posted 2 months ago

“STILL awaiting my rum, not received any update as to when im getting it, not good at all!”

Helpful Report

Posted 3 months ago

Hiya Adam, Thank you for getting in touch with us regarding this issue. I am sorry that you experienced such a hassle on your first order with us but am glad to see that our wonderful customer service team were able to resolve this for you and have a replacement Rum box sent out to you. If you ever need any further help with your subscription or any future orders please let us know at members@craftginclub.co.uk and we would be more than happy to help you. Kind regards, Andy Customer Service Executive

Posted 2 months ago

“Goods not ordered took payment bu never received item”

Helpful Report

Posted 4 months ago

Hi Roy, Thank you for your review. We’ve looked into this and can confirm that the order was successfully delivered and accepted on April 2nd, according to the tracking information. Our delivery window for April was between April 1st and April 7th, so this falls within the expected timeframe. As outlined in our terms, payments are taken on the 23rd of each month, with deliveries scheduled for the first week of the following month. If there's anything we can help with, please get in touch with us via members@craftginclub.co.uk! Kind Regards, Sophie Memberships Executive

Posted 3 months ago

“I have not signed up to this , yet you took money from my account. I was offered a free gift by Freddie’s Flowers which I accepted, it never arrived.”

Helpful Report

Posted 4 months ago

Hi Margaret, Thanks for your review, and I’m really sorry for the confusion and concern this has caused. I’ve taken a look at your account and can see that a subscription was set up on 2nd March. It doesn’t look like we’ve heard from you since then to let us know anything was wrong, but please don’t worry, we’re here to help get this sorted. I’ve checked on the missing free gift you mentioned and have arranged for a replacement to be sent out to you. Thanks for bringing this to our attention, and again, I’m sorry for the inconvenience caused. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Did not receive full box. I asked to cancel and was told I have to do this over the phone. I had to send a screenshot on online T&CS which states you have to email.”

Helpful Report

Posted 4 months ago

Hi Tiffany, Thanks for your review. We’re really sorry for any confusion regarding cancellation. To clarify, all Craft Gin Club memberships are cancelled over the phone, it really is a quick process and takes less than 2 minutes. Once you give us a call, our team can immediately cancel your membership and talk you through any next steps. We completely understand it can feel different from what you saw online on the global site, but rest assured on the UK site we inform members they need to go through the cancellation process, calling is the fastest way to get this sorted. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Random Rubbish sent. 4 year old gin, obviously stock that could not be sold!”

Helpful Report

Posted 4 months ago

Hi Helen, We’re really sorry to hear that you were disappointed with your box. We want to reassure you that we never send out “old stock” or unwanted products. Every box we create is carefully curated in partnership with small-batch distillers and craft producers, and each spirit is one we’re genuinely proud to share with our members. Because many of the gins and goodies we feature are produced in limited quantities, not every member will always receive exactly the same box. Particularly with Welcome Boxes, selections may differ, but they are always thoughtfully put together to give a great introduction to the club and the kind of quality you can expect going forward. We’re sorry if this wasn’t your experience, and we’d really appreciate the chance to look into this further for you. If you’d like to get in touch with our team at members@craftginclub.co.uk, we’d be more than happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“I have asked to unsubscribe and it isn't done, dispite the fact the Club told me it was.”

Helpful Report

Posted 4 months ago

Hi There, Thanks for your message, we’re sorry for any confusion here. I've had a look at the emails between yourself and the team here at Craft Gin Club. We did send you our simple cancellation process on Monday, and as soon as we hear from members by phone, we can cancel their membership, it really only takes a couple of minutes. We haven’t yet received your call, so your membership hasn’t been cancelled on our side. Whenever you’re ready, please give us a quick call and we’ll take care of everything straight away. Our team is ready to help, and we’ll make sure the process is as quick and smooth as possible. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“Initially disappointed with the taste strength the extremely disappointed that I had unwittingly signed up to receive a further installment at the full price. Felt hoodwinked into a sneaky way of potentially subscribing to full subscription without my full knowledge”

Helpful Report

Posted 4 months ago

Hi Mr N R Harris, Thank you for your feedback, we’re really sorry to hear that you were disappointed. We completely understand that taste and strength are very personal preferences. A big part of what we do at Craft Gin Club is all about discovery, introducing our members to a wide variety of craft gins (and other spirits like rum, tequila ect), including different flavour profiles and styles that you might not typically pick up in a shop. We know not every bottle will suit everyone, but that sense of exploration is at the heart of the experience. We’re also sorry to hear that the membership aspect came as a surprise. We aim to be as clear as possible during sign-up, with multiple reminders that this is a subscription, as well as follow-up emails explaining how the membership works, there’s absolutely no intention to mislead. That said, we never want anyone to feel stuck with something they didn’t expect or don’t want. If you’d like, please get in touch with our Memberships Team at members@craftginclub.co.uk and we’ll be more than happy to help, whether that’s answering questions, helping with your membership, or talking you through your options. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“Absolutely disgraceful I accepted an offer with my Railcard and ended up unbeknown to me had set up a subscription! Next thing I knew was an email saying my order was on its way £47 to be taken from my credit card! Then a palaver to cancel not easy! Still not been able to cancel it. Asked for 2 call backs and several emails and gin rubbish!”

Helpful Report

Posted 4 months ago

Hi Mrs Carole Kember, We’re really sorry to hear about your experience and how frustrating this has been for you. We want to reassure you that our Railcard offer, like all of our promotions, is clearly advertised as part of a membership. During sign-up, this is explained at multiple stages so customers can make an informed choice before completing their order. We’re also concerned to hear about the difficulty you’ve had getting in touch. This isn’t the level of service we aim to provide. Our Team over the phone typically answers calls in under 30 seconds and over email, responds to all emails within 48 hours (usually much sooner), so it’s important to us that we look into what may have gone wrong here. Please be assured that you’re never stuck with something you don’t want. If you haven’t already, we’d really encourage you to contact us again at members@craftginclub.co.uk so we can prioritise your case, help you cancel your membership, and talk you through our simple returns process. We’d genuinely like the chance to resolve this for you. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Absolutely disgusted how I have been tricked into becoming a member. I have now been charged £47 for something I don’t want. I can’t even get into my account to cancel it’s shocking”

Helpful Report

Posted 5 months ago

Hi David, We’re really sorry to hear how frustrated you’re feeling, that’s certainly not the experience we want anyone to have. We do want to reassure you that we’re always completely transparent about our membership. During sign-up, we clearly explain that this is a subscription, with reminders at multiple points in the process, and we also send follow-up emails outlining exactly how the membership works so there are no surprises. That said, we completely understand that things don’t always go as expected, and we’d really like to help get this sorted for you as quickly as possible. You’re never stuck with a box you don’t want, if you’ve received a charge you’re unhappy with, our team can talk you through our simple returns process. If you’re having trouble accessing your account, please don’t worry, just get in touch with our wonderful Memberships Team at members@craftginclub.co.uk and they’ll help you regain access and sort everything out. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

The Curious Drinker is rated 4.7 based on 6,730 reviews