The Curious Drinker Reviews

Name: The Curious Drinker
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.73

4.7 Rating 6,729 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over priced - not value for money. Same Rum available online cheaper”

Helpful Report

Posted 5 months ago

“No option to select Rum or Gin of choice!”

Helpful Report

Posted 6 months ago

Hi Andrew, Craft Gin Club is all about discovery and surprise. Every month our team hand‑picks a unique craft spirits, whether that’s gin or rum, to feature in our Gin of the Month (or Rum of the Month) box. These bottles are selected from small‑batch distillers and paired with mixers, cocktail ingredients, snacks and our magazine to give members a complete experience that you can’t choose in advance. This is at the heart of our club model and part of what our members enjoy most. If you prefer to choose a specific bottle of gin or rum, you’re welcome to do that via our online shop, where you can purchase individual spirits and other curated boxes without joining the monthly club. Thanks for being part of the conversation, we hope you find the perfect way to enjoy great craft spirits, whether through our club or the shop. Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“I cannot review my gin box as I still have not received it!!!”

Helpful Report

Posted 6 months ago

Hi Sue, Our apologies for the delay in the receipt of your order. As we are a small company, unfortunately there can be delays between the purchase and dispatch of monthly orders. I am happy to see that you were able to receive yours eventually and I do hope that you enjoyed it once you got the chance to open it. Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“Well for some reason I only got December's leftovers and not January's which had been advertised in an email to me. So I cannot comment, a great pity. Things seem to be creaking somewhat ar the Craft Gin Club.”

Helpful Report

Posted 6 months ago

Hi John, Our apologies for the confusion here! What you received initially was the Welcome Gin Box, which contains a variety of carefully curated items as an introduction to the wonderful world of Craft Gin Club. I am sorry for your disappointment regarding this however, and hope that you enjoyed your following boxes more than your welcome box. Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“They are trying to take more money despite me cancelling, and ignoring my messages to get them to stop.”

Helpful Report

Posted 7 months ago

Hi Wayne, We’re very sorry to hear about your experience. We’ve checked our records and can’t see any emails from you regarding cancellation, so please be assured we are not ignoring your messages. We can also see that you've already logged on and cancelled your membership before any payment. Once a membership is formally cancelled, no further payments are taken. If you need confirmation that your account is fully cancelled, please contact our Memberships Team at members@craftginclub.co.uk and we’ll ensure everything is resolved promptly. Kind regards, Yasmine Head of Customer Service

Posted 6 months ago

“I had not ordered your membership!you are cheating me 47GBP.if you don’t cancel my order, I will call the police.”

Helpful Report

Posted 7 months ago

Hi Chung, We're sorry to hear that you missed the deadline for the upcoming box and had any issues getting in touch with us. We always charge members on the same day each month so members know when they are being charged and there are no surprises, we're sorry to hear about any confusion regarding your reoccurring payment. As always, we'd never want you to be stuck with a box you don't want so please do drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“I received the sampler box. What an insult. It wasn’t worth the money or packaging. Let alone trying to figure out how to cancel the subscription on your website. It’s the most complicated process I’ve ever been through online. I still haven’t managed to cancel it, only postpone it!”

Helpful Report

Posted 7 months ago

Hi Phil, Thank you for your feedback, and I’m sorry to hear that your experience with the Free Taster Box and the cancellation process has been frustrating. To clarify, the Taster Box is completely free, members only pay a small postage and packaging fee. Even though the box is free, we make every effort to ensure it meets the promised value, and we’d be happy to provide a full breakdown of the items and their individual values if that would be helpful. Regarding cancellation, our subscription is designed to be fully manageable online, and it’s possible to cancel, postpone, or update your membership via your account. If you’re having any difficulty, our Memberships team at members@craftginclub.co.uk can guide you through the process quickly and make sure your preferences are applied. We really appreciate your feedback and will continue to look at ways to make the experience as smooth and clear as possible for our members. Kind regards, Sophie Memberships Executive

Posted 7 months ago

“Glad I didn’t pay for it”

Helpful Report

Posted 7 months ago

Hi Frances, Thank you for the feedback. I am sorry that you felt that your introductory taster box wasn't worth the price paid and will be sure to pass along your feedback surrounding this to our box team, whilst we always try and provide an exciting and fun introductory experience we might not hit the mark with everyone. In the meantime, I hope that you were able to enjoy the box and the curated contents within even if it wasn't as much as you thought you would. Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“They make cancelling extremely difficult. Don’t bother unless you want to pay £47 for a bottle of gin”

Helpful Report

Posted 7 months ago

“Having accepted the free trial, on receipt I decided to cancel my subscription. However, now I find that my first month's subscription has nevertheless been taken from my Bank Account. This is very poor.”

Helpful Report

Posted 8 months ago

Hi There, We’re very sorry to hear that you feel this way. Please be assured that we cannot take any payment without consent. Every new member must actively agree to our membership terms before an account is created or any payment is taken. We never take money without permission, and our process is designed to be fully transparent. If you ever receive a box you don’t want, you’re always able to return it, and our team is happy to guide you through our simple returns process. If you’d like us to review your account or clarify anything further, please get in touch at members@craftginclub.co.uk, we’re more than happy to help. Kind Regards, Sophie Memberships Executive

Posted 8 months ago

“Not sure if I should have received a rum box - but I haven’t, but I only joined fairly recently and received my gin box Could you let me know if i should have received this. Thanks Jill”

Helpful Report

Posted 8 months ago

Hiya Jill, Our apologies! If you could please message us at members@craftginclub.co.uk we will see what we can do to resolve this for you asap. Kind regards, Chaney Customer Service Executive

Posted 8 months ago

“Bottle received broken, replacement never received, then sold out. Photos were uploaded to yourselves. Very poorly wrapped. Had full refund, but that's not the point. It was a hard to get hold of Almave Ambar with Lewis Hamilton's signature on. It was a Christmas present for an avid F1 Fan. Messed about by Craft Gin Club and Evri. Very disappointed, will not order anything again.”

Helpful Report

Posted 8 months ago

Hi Joan, I'm sorry to hear about the frustrating experience you have had and would like to apologise. This is never an experience we would like for you to have. Whilst we do always try and replace items that are damaged in transit some items unfortunately run out of stock before we are able to do so and in these cases we cannot replace your items for you. I would like to apologise that we were unable to replace this for you and will be sure to pass along your feedback and experience so that we can prevent issues such as this from happening again. Kind regards, Sophie Customer Service Executive

Posted 8 months ago

“I ordered a bottle of Rum promoted by British Rail Card holders. The Craft Gin Club have taken paynet for the Rum and proceded to take money for unordered items. Avoid at all cost.”

Helpful Report

Posted 9 months ago

Hi Simon, We’re really sorry to hear about your experience. We can assure you that we never take any payment unless an order has been placed, so this definitely isn’t the experience we want for our customers. Our team would love to look into this and get everything resolved for you as quickly as possible, so please do reach out to us at members@craftginclub.co.uk with your order details. We’re always happy to help and want to make sure you only ever pay for exactly what you’ve chosen. Kind Regards, Sophie Memberships Executive

Posted 9 months ago

“Not received it yet.any idea when it will arrive .”

Helpful Report

Posted 11 months ago

Hi Gary, sorry to hear your order hasn’t arrived yet. Please drop us an email at members@craftginclub.co.uk with your order details and we’ll be happy to take a look and get this sorted for you. Kind Regards, Sophie Memberships Executive

Posted 11 months ago

“You can’t cancel online and the customer service is poor.”

Helpful Report

Posted 11 months ago

Hi There, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Yasmine Head of Customer Service

Posted 11 months ago

“Absolutely terrible all right if you want to keep ordering it it’s terribly to get out of it . I tried to cancel it they took 10 pounds out to cancel it then took a further 47 pounds out for another box . Absolutely disgusting . Very expensive for what it is . I hope this review is shown”

Helpful Report

Posted 11 months ago

Hi Linda, We’re really sorry to hear about your experience and any frustration caused. We’d like to reassure you that it’s completely free to join Craft Gin Club and free to cancel your membership, we don’t charge a cancellation fee. It sounds like there may have been some confusion with the timing of your cancellation and the billing for your next box. We always charge members on the same date each month so that payment schedules are clear, but of course we’d never want you to be left with a box you don’t want. If you could drop us an email at members@craftginclub.co.uk, our team will be more than happy to look into your account directly and talk you through our simple returns process if needed. Kind Regards, Yasmine Head of Customer Service

Posted 11 months ago

“Only one bottle of gin, advert said two”

Helpful Report

Posted 1 year ago

Hi There, Oh no, it sounds like there’s been a packing mistake, and we’re really sorry about that! That’s definitely not what we intended, especially if the offer said two bottles. We’d love to get this sorted for you right away. Could you please get in touch with us at members@craftginclub.co.uk so we can check your order details and arrange for the missing bottle to be sent? Thanks for letting us know, and we’ll make sure you get the gin you were promised! Kind Regards, Sophie Memberships Executive

Posted 1 year ago

“I did not receive the snacks or syrup. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Sarah, We’re so sorry to hear that part of your box was missing, that’s definitely not the experience we want for our members. Every box should arrive complete, and we completely understand how disappointing it must be to open yours and find something missing. Please do get in touch with us at members@craftginclub.co.uk and our team will be more than happy to help make this right for you as quickly as possible. Kind regards, Yasmine Head of Customer Service

Posted 1 year ago

“Signed up for special offer of May box free with June’s. Received one box but not the other. Particularly wanted to try the Secret Garden Scottish gin. Informed that it’s now out of stock, but I could have August box free instead. When I asked what the August gin was, I was told that it couldn’t be divulged🥴🤦‍♀️🙄! Still waiting for July box. Complete shambles imo🤷‍♀️!”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you for your feedback, and I’m really sorry to hear about your experience. I completely understand how disappointing it must have been, especially as you were looking forward to trying the Secret Garden Scottish gin. I can confirm that the free box as part of your offer was sent and, according to the tracking, was successfully delivered. As soon as we heard from you that it hadn’t been received, we were keen to get a replacement arranged as quickly as possible. We always do our best to keep extra stock of past boxes for situations like this, but in this case, you’re absolutely right, the April box had unfortunately sold out, which is why we offered the July box instead. Your replacement order was placed on Tuesday, and while I’m sorry if this wasn’t made clear in our email, delivery is within 3–5 working days. You should have received your tracking details by now, but if not, please don’t hesitate to get back in touch and we’ll be happy to check on this for you. Thanks again for your patience, we really do appreciate it, and we hope you enjoy your July box once it arrives. Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

“My box has been missing in action since the 4th of July unfortunately and replacement not arrived yet”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for your feedback and we're really sorry to hear about the delay with your July box. We completely understand how frustrating that can be. As soon as you got in touch with us yesterday, we arranged for a replacement to be sent out the same day. The tracking has now updated, and you should receive an email with the tracking details shortly. If you haven’t received it or have any trouble locating it, please feel free to contact us directly at members@craftginclub.co.uk we’ll be happy to send the tracking info over to you. Thanks again for your patience, and we hope your box reaches you very soon! Kind Regards, Yasmine Head of Customer Service

Posted 1 year ago

The Curious Drinker is rated 4.7 based on 6,729 reviews