The Curious Drinker Reviews

Name: The Curious Drinker
Address: Alpha House, 100 Borough High Street, London, City of London
Rating: 4.71

4.7 Rating 6,800 Reviews

93 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Alpha House, 100 Borough High Street,
London
City of London
SE1 1LB

Write Your review

Tell us how The Curious Drinker made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STILL awaiting my rum, not received any update as to when im getting it, not good at all!”

Helpful Report

Posted 6 months ago

Hiya Adam, Thank you for getting in touch with us regarding this issue. I am sorry that you experienced such a hassle on your first order with us but am glad to see that our wonderful customer service team were able to resolve this for you and have a replacement Rum box sent out to you. If you ever need any further help with your subscription or any future orders please let us know at members@craftginclub.co.uk and we would be more than happy to help you. Kind regards, Andy Customer Service Executive

Posted 5 months ago

“Goods not ordered took payment bu never received item”

Helpful Report

Posted 7 months ago

Hi Roy, Thank you for your review. We’ve looked into this and can confirm that the order was successfully delivered and accepted on April 2nd, according to the tracking information. Our delivery window for April was between April 1st and April 7th, so this falls within the expected timeframe. As outlined in our terms, payments are taken on the 23rd of each month, with deliveries scheduled for the first week of the following month. If there's anything we can help with, please get in touch with us via members@craftginclub.co.uk! Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“I have not signed up to this , yet you took money from my account. I was offered a free gift by Freddie’s Flowers which I accepted, it never arrived.”

Helpful Report

Posted 7 months ago

Hi Margaret, Thanks for your review, and I’m really sorry for the confusion and concern this has caused. I’ve taken a look at your account and can see that a subscription was set up on 2nd March. It doesn’t look like we’ve heard from you since then to let us know anything was wrong, but please don’t worry, we’re here to help get this sorted. I’ve checked on the missing free gift you mentioned and have arranged for a replacement to be sent out to you. Thanks for bringing this to our attention, and again, I’m sorry for the inconvenience caused. Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“Did not receive full box. I asked to cancel and was told I have to do this over the phone. I had to send a screenshot on online T&CS which states you have to email.”

Helpful Report

Posted 7 months ago

Hi Tiffany, Thanks for your review. We’re really sorry for any confusion regarding cancellation. To clarify, all Craft Gin Club memberships are cancelled over the phone, it really is a quick process and takes less than 2 minutes. Once you give us a call, our team can immediately cancel your membership and talk you through any next steps. We completely understand it can feel different from what you saw online on the global site, but rest assured on the UK site we inform members they need to go through the cancellation process, calling is the fastest way to get this sorted. Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“Random Rubbish sent. 4 year old gin, obviously stock that could not be sold!”

Helpful Report

Posted 7 months ago

Hi Helen, We’re really sorry to hear that you were disappointed with your box. We want to reassure you that we never send out “old stock” or unwanted products. Every box we create is carefully curated in partnership with small-batch distillers and craft producers, and each spirit is one we’re genuinely proud to share with our members. Because many of the gins and goodies we feature are produced in limited quantities, not every member will always receive exactly the same box. Particularly with Welcome Boxes, selections may differ, but they are always thoughtfully put together to give a great introduction to the club and the kind of quality you can expect going forward. We’re sorry if this wasn’t your experience, and we’d really appreciate the chance to look into this further for you. If you’d like to get in touch with our team at members@craftginclub.co.uk, we’d be more than happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“I have asked to unsubscribe and it isn't done, dispite the fact the Club told me it was.”

Helpful Report

Posted 7 months ago

Hi There, Thanks for your message, we’re sorry for any confusion here. I've had a look at the emails between yourself and the team here at Craft Gin Club. We did send you our simple cancellation process on Monday, and as soon as we hear from members by phone, we can cancel their membership, it really only takes a couple of minutes. We haven’t yet received your call, so your membership hasn’t been cancelled on our side. Whenever you’re ready, please give us a quick call and we’ll take care of everything straight away. Our team is ready to help, and we’ll make sure the process is as quick and smooth as possible. Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“Initially disappointed with the taste strength the extremely disappointed that I had unwittingly signed up to receive a further installment at the full price. Felt hoodwinked into a sneaky way of potentially subscribing to full subscription without my full knowledge”

Helpful Report

Posted 7 months ago

Hi Mr N R Harris, Thank you for your feedback, we’re really sorry to hear that you were disappointed. We completely understand that taste and strength are very personal preferences. A big part of what we do at Craft Gin Club is all about discovery, introducing our members to a wide variety of craft gins (and other spirits like rum, tequila ect), including different flavour profiles and styles that you might not typically pick up in a shop. We know not every bottle will suit everyone, but that sense of exploration is at the heart of the experience. We’re also sorry to hear that the membership aspect came as a surprise. We aim to be as clear as possible during sign-up, with multiple reminders that this is a subscription, as well as follow-up emails explaining how the membership works, there’s absolutely no intention to mislead. That said, we never want anyone to feel stuck with something they didn’t expect or don’t want. If you’d like, please get in touch with our Memberships Team at members@craftginclub.co.uk and we’ll be more than happy to help, whether that’s answering questions, helping with your membership, or talking you through your options. Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“Absolutely disgraceful I accepted an offer with my Railcard and ended up unbeknown to me had set up a subscription! Next thing I knew was an email saying my order was on its way £47 to be taken from my credit card! Then a palaver to cancel not easy! Still not been able to cancel it. Asked for 2 call backs and several emails and gin rubbish!”

Helpful Report

Posted 7 months ago

Hi Mrs Carole Kember, We’re really sorry to hear about your experience and how frustrating this has been for you. We want to reassure you that our Railcard offer, like all of our promotions, is clearly advertised as part of a membership. During sign-up, this is explained at multiple stages so customers can make an informed choice before completing their order. We’re also concerned to hear about the difficulty you’ve had getting in touch. This isn’t the level of service we aim to provide. Our Team over the phone typically answers calls in under 30 seconds and over email, responds to all emails within 48 hours (usually much sooner), so it’s important to us that we look into what may have gone wrong here. Please be assured that you’re never stuck with something you don’t want. If you haven’t already, we’d really encourage you to contact us again at members@craftginclub.co.uk so we can prioritise your case, help you cancel your membership, and talk you through our simple returns process. We’d genuinely like the chance to resolve this for you. Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“Absolutely disgusted how I have been tricked into becoming a member. I have now been charged £47 for something I don’t want. I can’t even get into my account to cancel it’s shocking”

Helpful Report

Posted 8 months ago

Hi David, We’re really sorry to hear how frustrated you’re feeling, that’s certainly not the experience we want anyone to have. We do want to reassure you that we’re always completely transparent about our membership. During sign-up, we clearly explain that this is a subscription, with reminders at multiple points in the process, and we also send follow-up emails outlining exactly how the membership works so there are no surprises. That said, we completely understand that things don’t always go as expected, and we’d really like to help get this sorted for you as quickly as possible. You’re never stuck with a box you don’t want, if you’ve received a charge you’re unhappy with, our team can talk you through our simple returns process. If you’re having trouble accessing your account, please don’t worry, just get in touch with our wonderful Memberships Team at members@craftginclub.co.uk and they’ll help you regain access and sort everything out. Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“Over priced - not value for money. Same Rum available online cheaper”

Helpful Report

Posted 8 months ago

“No option to select Rum or Gin of choice!”

Helpful Report

Posted 9 months ago

Hi Andrew, Craft Gin Club is all about discovery and surprise. Every month our team hand‑picks a unique craft spirits, whether that’s gin or rum, to feature in our Gin of the Month (or Rum of the Month) box. These bottles are selected from small‑batch distillers and paired with mixers, cocktail ingredients, snacks and our magazine to give members a complete experience that you can’t choose in advance. This is at the heart of our club model and part of what our members enjoy most. If you prefer to choose a specific bottle of gin or rum, you’re welcome to do that via our online shop, where you can purchase individual spirits and other curated boxes without joining the monthly club. Thanks for being part of the conversation, we hope you find the perfect way to enjoy great craft spirits, whether through our club or the shop. Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“I cannot review my gin box as I still have not received it!!!”

Helpful Report

Posted 9 months ago

Hi Sue, Our apologies for the delay in the receipt of your order. As we are a small company, unfortunately there can be delays between the purchase and dispatch of monthly orders. I am happy to see that you were able to receive yours eventually and I do hope that you enjoyed it once you got the chance to open it. Kind regards, Chaney Customer Service Executive

Posted 5 months ago

“Well for some reason I only got December's leftovers and not January's which had been advertised in an email to me. So I cannot comment, a great pity. Things seem to be creaking somewhat ar the Craft Gin Club.”

Helpful Report

Posted 9 months ago

Hi John, Our apologies for the confusion here! What you received initially was the Welcome Gin Box, which contains a variety of carefully curated items as an introduction to the wonderful world of Craft Gin Club. I am sorry for your disappointment regarding this however, and hope that you enjoyed your following boxes more than your welcome box. Kind regards, Chaney Customer Service Executive

Posted 5 months ago

“They are trying to take more money despite me cancelling, and ignoring my messages to get them to stop.”

Helpful Report

Posted 10 months ago

Hi Wayne, We’re very sorry to hear about your experience. We’ve checked our records and can’t see any emails from you regarding cancellation, so please be assured we are not ignoring your messages. We can also see that you've already logged on and cancelled your membership before any payment. Once a membership is formally cancelled, no further payments are taken. If you need confirmation that your account is fully cancelled, please contact our Memberships Team at members@craftginclub.co.uk and we’ll ensure everything is resolved promptly. Kind regards, Yasmine Head of Customer Service

Posted 10 months ago

“I had not ordered your membership!you are cheating me 47GBP.if you don’t cancel my order, I will call the police.”

Helpful Report

Posted 10 months ago

Hi Chung, We're sorry to hear that you missed the deadline for the upcoming box and had any issues getting in touch with us. We always charge members on the same day each month so members know when they are being charged and there are no surprises, we're sorry to hear about any confusion regarding your reoccurring payment. As always, we'd never want you to be stuck with a box you don't want so please do drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind Regards, Sophie Memberships Executive

Posted 10 months ago

“I received the sampler box. What an insult. It wasn’t worth the money or packaging. Let alone trying to figure out how to cancel the subscription on your website. It’s the most complicated process I’ve ever been through online. I still haven’t managed to cancel it, only postpone it!”

Helpful Report

Posted 10 months ago

Hi Phil, Thank you for your feedback, and I’m sorry to hear that your experience with the Free Taster Box and the cancellation process has been frustrating. To clarify, the Taster Box is completely free, members only pay a small postage and packaging fee. Even though the box is free, we make every effort to ensure it meets the promised value, and we’d be happy to provide a full breakdown of the items and their individual values if that would be helpful. Regarding cancellation, our subscription is designed to be fully manageable online, and it’s possible to cancel, postpone, or update your membership via your account. If you’re having any difficulty, our Memberships team at members@craftginclub.co.uk can guide you through the process quickly and make sure your preferences are applied. We really appreciate your feedback and will continue to look at ways to make the experience as smooth and clear as possible for our members. Kind regards, Sophie Memberships Executive

Posted 10 months ago

“Glad I didn’t pay for it”

Helpful Report

Posted 10 months ago

Hi Frances, Thank you for the feedback. I am sorry that you felt that your introductory taster box wasn't worth the price paid and will be sure to pass along your feedback surrounding this to our box team, whilst we always try and provide an exciting and fun introductory experience we might not hit the mark with everyone. In the meantime, I hope that you were able to enjoy the box and the curated contents within even if it wasn't as much as you thought you would. Kind regards, Chaney Customer Service Executive

Posted 5 months ago

“They make cancelling extremely difficult. Don’t bother unless you want to pay £47 for a bottle of gin”

Helpful Report

Posted 10 months ago

“Having accepted the free trial, on receipt I decided to cancel my subscription. However, now I find that my first month's subscription has nevertheless been taken from my Bank Account. This is very poor.”

Helpful Report

Posted 11 months ago

Hi There, We’re very sorry to hear that you feel this way. Please be assured that we cannot take any payment without consent. Every new member must actively agree to our membership terms before an account is created or any payment is taken. We never take money without permission, and our process is designed to be fully transparent. If you ever receive a box you don’t want, you’re always able to return it, and our team is happy to guide you through our simple returns process. If you’d like us to review your account or clarify anything further, please get in touch at members@craftginclub.co.uk, we’re more than happy to help. Kind Regards, Sophie Memberships Executive

Posted 11 months ago

“Not sure if I should have received a rum box - but I haven’t, but I only joined fairly recently and received my gin box Could you let me know if i should have received this. Thanks Jill”

Helpful Report

Posted 11 months ago

Hiya Jill, Our apologies! If you could please message us at members@craftginclub.co.uk we will see what we can do to resolve this for you asap. Kind regards, Chaney Customer Service Executive

Posted 11 months ago

The Curious Drinker is rated 4.7 based on 6,800 reviews