The Curious Drinker Reviews

Name: The Curious Drinker
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.73

4.7 Rating 6,709 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how The Curious Drinker made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 1 month ago

“Craft Gin Club used to be great with interesting gins, cocktail evenings and other events, and brilliant customer service. Then it all went downhill. Loyal customers who had been with CGC since the start were treated with contempt, loyalty schemes were changed to the advantage of CGC and not the customer, events stopped, boxes became insipid wuth items like Schweppes tonic included which no craft gin drinker would ever use, and the customer service dropped rapidly with staff being outright rude and not willing to help at all. It became quite evident that now CGC had got investmet and made a name for themselves, that they no longer cared about the cusomers who had made that happen and were now treating us as cash cows with an underlying attitude of if you don't like it then don't stay. If you look at the Craft Gin Clubbers Facebook page to know that many members did just this. What a shame when this used to be such a great company and a briliant idea, but now it's more money for less quality and terrible customer service to boot!”

Helpful Report

Posted 1 month ago

Hi Caroline, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear that your experience with Craft Gin Club has left you feeling this way. As Head of Customer Service, I wanted to respond to a few of the points you've raised, as they don't reflect the experience we're working hard to deliver for our members every day. Firstly, it's disappointing to hear that you felt our team were rude or unwilling to help. We care deeply about our members and pride ourselves on providing friendly, helpful service. While we won't always get everything right, treating customers with respect is something we take very seriously, and any feedback suggesting otherwise is always investigated. In terms of the products featured in our boxes, our mission has always been to help members discover new drinks and brands they may not otherwise come across. In fact, over 98% of members tell us they weren't aware of the featured spirits before receiving them, and today we're working with more exclusive and interesting craft brands than ever before. You also mentioned our loyalty scheme. The changes made were actually driven by member feedback. Many customers told us that the previous scheme was too restrictive and difficult to use, so we introduced a new rewards programme that is simpler, offers cashback on every purchase, can be used on both subscriptions and shop orders, and has no minimum spend requirements. Regarding events, you're right that some of our previous events and cocktail evenings came to an end. Ultimately, this was due to demand declining over time. We always try to focus our efforts on the things members tell us they value most, but if demand for events returned, we'd be excited to explore bringing them back. Finally, while our Facebook community naturally contains a range of opinions, we're proud that it remains a positive and engaged space where thousands of members share drinks recommendations, cocktail creations and feedback with one another every day. We're sorry that we haven't met your expectations, but I do want to thank you for being part of our journey and for taking the time to leave your feedback. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Ordered some sale gin, Evri lost package, gin club dispatched replacements twice - I assume all mysteriously missing at warehouse. 3 bottles of gin finally arrived instead of the four I had paid for. Tidal gin never turned up. Issue with both companies”

Helpful Report

Posted 1 month ago

“The club itself is great but you MUST improve the way people cancel regular subscription as I'm sure how you're making it so difficult is illegal. We really liked the free box but couldn't commit to the high cost going forward. It was simply too expensive. Trying to cancel was a nightmare and has put me off for life. Your 1star ratings on Trustpilot show there are many, many people saying the same thing and it isn't fair on your staff who seem to be excellent - especially Esme.”

Helpful Report

Posted 1 month ago

“The original concept was brilliant and I eagerly subscribed to it. It has, however, lost some of its shine since the CVA came into force and my money has disappeared. Not too sure at the moment that I will resubscribe now I no longer get my 'free' box.”

Helpful Report

Posted 1 month ago

“Great boxes perfect to share with friends 😀”

Helpful Report

Posted 1 month ago

“Love it all trimmings with it service amazing well packed”

Helpful Report

Posted 1 month ago

“Not many that I like....so I won't bother again...”

Helpful Report

Posted 1 month ago

Hi Mrs Margaret Smith, Thank you for your feedback. We're sorry to hear that the selection wasn't to your taste. One of the challenges with a discovery club is that everyone's preferences are different, and while we aim to showcase a wide variety of exciting drinks, we know not every product will be a hit with every member. That said, many of our members enjoy the opportunity to try brands and styles they might not have picked up themselves. We appreciate you giving us a try and thank you for taking the time to share your thoughts. Kind Regards, James Memberships Executive

Posted 1 month ago

“They like to soft talk the customers who wants to leave and get them to stay. Just beware of this before you sign up. One of the final straw for me to leave is to get a gin box came with a gin I previously had, and they cancelled the old reward scheme. When I finally decide to leave, I got so annoyed as it was so faff to leave.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated. When members choose to cancel, we do ask that they give us a quick call. The reason for this isn't to make leaving difficult, but because we genuinely value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is handled correctly. Calls are typically very short (around 2 minutes on average, including any wait time), and we send a confirmation email while you're on the call so you have immediate confirmation that your membership has been cancelled. Regarding our rewards programme, we understand why the changes may have been frustrating. The previous scheme received a lot of feedback from members who felt it was too restrictive, as points could only be used in the shop and there were minimum spend requirements. As a result, we introduced a new scheme that offers 2% cashback on every purchase, with rewards that can be used on both subscriptions and shop purchases, with no minimum spend. We also gave members advance notice of the change and a period to use any existing points before they expired. We appreciate your feedback, as it helps us continue improving the experience for all our members, and we're sorry that we weren't able to meet your expectations on this occasion. Kind Regards, James Memberships Executive

Posted 1 month ago

“The Gin Box was excellent as a one off purchase in my opinion. I do not drink gin on a regular basis to make it a subscription. I didn't want to get in the Gym Subscription situation where I would forget to cancel the subscription and a box would turn up at the door. As a one off purchase as I have said 5 ⭐s”

Helpful Report

Posted 1 month ago

“I brought this product for my wife's chirstmas present she loves it can't wait for it to arrive every month thank you”

Helpful Report

Posted 1 month ago

“I am mostly pleased with the contents in the box, the gins are great. However I do have issues with the delivery service provided.”

Helpful Report

Posted 2 months ago

“What rum box? I never got it, nore do I what one”

Helpful Report

Posted 2 months ago

Hiya John, Apologies for the confusion here! We can see that you have signed up for a membership with us following the purchase of your Gin taster box, if you would like any help closing or editing this membership please contact us at members@craftginclub.co.uk and we can guide you through the simple stops to action any changes you would like made against your membership. Kind regards, Chaney Customer Service Executive

Posted 1 month ago

“Ordered and not disappointed arrived when told well packed quality good will order again”

Helpful Report

Posted 2 months ago

“I love all the of snacks, very tasty, and some excellent mixer’s.”

Helpful Report

Posted 2 months ago

“Absolutely love receiving my box with the lovely artisan gin and all the extra goodies , it feels like my birthday every other month !!”

Helpful Report

Posted 2 months ago

“i look forward to receiving my craft gin club box every three months. The gins are always great,the bottles are stunning and I love reading about the distillery that they are from. Always thoughtfully crafted and I love making the perfect G&T and the cocktail.”

Helpful Report

Posted 2 months ago

“Still fun to get a new gin to try every 2 months in our case but worring what I'm reading as both a Shareholder and a Bond holder. If peopledon't see the big picture and cancel subscriptions it could quickly go even more pear shaped.”

Helpful Report

Posted 2 months ago

“I absolutely love receiving my craft gin club box,”

Helpful Report

Posted 2 months ago

“Can’t rate my delivery because I have not received it despite the money being taken from my account 😡”

Helpful Report

Posted 2 months ago

Hiya Ian, We're sorry to hear about the frustration you have had regarding your delivery and would like to apologise for the gap between payment and delivery! As we are a relatively small company all deliveries have to be processed manually from our end and as we are sending out such a large amount of boxes this leads to said gap. We will of course take into account your feedback regarding this delay and will try and reduce it in the future. In the meantime, we hope that you have received your box and have gotten the chance to enjoy it, if there is every anything else you would like help with please don't hesitate to contact us at members@craftginclub.co.uk Kind regards, Chaney Customer Service Executive

Posted 1 month ago

The Curious Drinker is rated 4.7 based on 6,709 reviews