The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,425 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

Visit Website

The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delievery and price. Battery supplied was ' flat' - purchased new one and all ok. Suggest review stock holding to ensure units are supplied with ' in date' batteries”

Helpful Report

Posted 10 years ago

Hi Bernard, many thanks for your review. We really appreciate all feedback and positive feedback is always nice to have! I'm sorry to hear that the battery within your Protimeter Digital Mini was flat. I can assure you that these are in date (there's usually a production date stamped on the bottom/side if you would like to check) - a brand new battery is supplied by the manufacturer with each unit. However, it's possible that there is a bad batch of batteries doing the rounds. I will have a brand new battery sent out to you for delivery in just a few days. Thank you for your custom and apologies for the flat battery! Many thanks, Ian Johnson The Tape Store

Posted 10 years ago

“No hassle, no fuss, just the way it should be”

Helpful Report

Posted 10 years ago

“Arrived on time with no problems. Courteous and efficient service.”

Helpful Report

Posted 10 years ago

“I purchased a Leica Disto 2 to make life easier than struggling with a tape! It has proved invaluable and accurate. Wish i had bought one years ago! I shopped around and found the Tape store good value, easy website and fast delivery Regards J. H”

Helpful Report

Posted 10 years ago

“So glad I bought the upper spec, well worth the additional cost.”

Helpful Report

Posted 10 years ago

“Thank you for an excellent service”

Helpful Report

Posted 10 years ago

“They gave a personal and effective service when I was in need of a product.”

Helpful Report

Posted 10 years ago

“Good knowledgeable friendly staff who we extremely helpful in my obtaining the correct measuring wheel. Delivery was as stated - the following day so excellent customer service. The measuring wheel is the best one I have used in over 40 years.”

Helpful Report

Posted 10 years ago

“Only one word to say excellent.”

Helpful Report

Posted 10 years ago

“Quick and reliable The stainless steel tapes are very good.”

Helpful Report

Posted 10 years ago

“2 Items purchased were great pieces of kit. The items were delivered next working day which was great as I required the use of them the following day. The items were not delivered together. They arrived on two different deliveries. Tape store should inform customers that some products if ordered together will not arrive at the same time. Overall the service was good. Would have been all.stars and a very good rating.”

Helpful Report

Posted 10 years ago

“Purchased a trumeter digital measuring wheel. I wish it had said that it does not work on grass!!, because of its accuracy (which is very good) any undulations in the ground do not give an accurate measure, it was 2m out over 100m. It was purchased for the sole reason to set out sports pitches. It was used once and will never be used again. Annoying! Service from the Tape store was excellent”

Helpful Report

Posted 10 years ago

“Great selection easy ordering and payment fast delivery.”

Helpful Report

Posted 10 years ago

“I found every thing I needed, all easy to find and wnt through the payment system no problem. wish every thing was this simple. Nice to shop with this company.”

Helpful Report

Posted 10 years ago

“the service was very prompt and I am delighted with the Tape. It is exactly as described on the Website, and a very high quality. I'm a happy customer.”

Helpful Report

Posted 10 years ago

“Good price arrived next day”

Helpful Report

Posted 10 years ago

“We have used The Tape store in the past and highly recommend the speed of service and competitive pricing”

Helpful Report

Posted 10 years ago

“Great product, very quick shipping, well packaged”

Helpful Report

Posted 10 years ago

“Delivery arrived the next day - well packaged and contents were as advertised.”

Helpful Report

Posted 10 years ago

“I bought this tape measure as I was fed up with readig the prominent imperial measurements when I most often now need metric. It took me ages to determine what the clip trigger was for on the tool pouch clip. When it's pulled back the clip disengages from the tape measure. I suppose that is a good idea if you are too lazy to slide it up off your belt loop but otherwise I don't see the use! I was a bit disappointed with the fact there is no upside reading too on the tape as I am left handed and if I pull the tape from right to left, all my readings were upside down. So, like almost everything, I have to adapt to the right hand world! Just a bit of forethought would have avoided this. I'm wondering if the print on the tape measure will last very long as it doesn't look very strongly adhered to the metal. All in all, I was pretty disappointed as I expected Hultafors brands to be a little better for the price.”

Helpful Report

Posted 10 years ago

Hello Wendy, Many thanks for taking the time to leave a review and apologies that the tape you bought didn't match your expectations. However, the tape is very accurately described on our website and, had you been in any doubt as to its suitability, you could have called/sent an email through the website and asked about the markings. The Fisco BT8M that you purchased is a very popular tape for us and we haven't had any negative feedback at all in the 3+ years we have been selling it. What's more, the large belt clip is clearly displayed in the image on our website and is accurately described there too. That said, I completely understand that different people require different things out of a tool. What is ideal for one person will be completely unsuitable for another. I can only stress that, if you had got in touch with us when the tape arrived (prior to using it) and told us it was unsuitable we would've taken it back, provided a refund or sent you a replacement tape of another make/model. This is clearly laid down in the delivery and returns section of our website. We take our customer's happiness very, very seriously and would never want them to receive a product that was not suitable. From our records it does appear that our service (i.e. how quickly we despatched the goods and had them delivered) was as promised. Please don't hesitate to get in touch with me directly if you have any other questions. Kind regards, Ian Johnson The Tape Store

Posted 10 years ago

The Tape Store is rated 4.8 based on 1,425 reviews