The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,434 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Delivered as promised and liaised with the company during the delivery phase. First class service????”

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Posted 10 years ago

“professional and prompt!”

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Posted 10 years ago

“Got this tape for my husband birthday, he was really happy. Tape is practical, good size and professional. Thank you for a good advice.”

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Posted 10 years ago

“Brilliant service”

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Posted 10 years ago

“service is excellent , cant say no more”

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Posted 10 years ago

“Ordered on a Friday at approx 10:30am, received a confirmation email stating that you would send another email when dispatched. No email sent but item arrived on Monday. Great I thought and well packed, but it has obviously been in stock a while as the battery is flat and I will purchase another. I would have thought it would have been checked prior to dispatch. Thank you. P. Reed ACIOB”

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Posted 10 years ago

Hello Mr. Reed, sincere apologies you have had an issue with your Protimeter. I have checked our records/our email server and we definitely sent you out a shipping confirmation email when your order was shipped. It would seem, therefore, that either your email junk/spam filter has blocked it out or it has simply been undelivered by your/our ISP. in terms of the battery, this forms part of the package and is ready installed within the tool. No retailer would (or really should under the terms of the warranty) assess batteries prior to dispatch. The tool you were sold had only been on our shelves for just over 2 weeks prior to dispatch so age is not the issue as you thought. The Digital Mini that you bought is a fairly new model - it hasn't been out long enough for a battery to degrade in situ. It could simply be that Protimeter have been unlucky enough to purchase a bad batch of batteries. You can check the age of the battery within your tool as there will be a 'best before' date stamped onto it. Whilst it is obviously not good enough that your tool was delivered with a flat battery, we both dispatched and delivered the goods on time and well packaged. We have a very thorough faults/returns policy and take our customers' satisfaction very seriously indeed. Whilst you have our sincere apologies for this I can only say that, had you got in touch with us to inform us of the battery issue earlier, we would've immediately sent you a replacement battery with our apologies. We will send you a new battery with our compliments. Whilst you obviously have our apologies for the battery issue, please can I suggest that you contact any retailers a little earlier to resolve such matters? This will remove the need for negative reviews and will help resolve the issue to your satisfaction much more quickly. Many thanks, Ian Johnson The Tape Store

Posted 10 years ago

“Impressed with the service. After placing the order I was contacted by the company telling me one of the items was out of stock but were waiting on delivery of a new order potentially the next day. I was given other options for a next day delivery, I wasn't desperate and was prepared to wait for two more days, I was impressed the fact I was given options and more so kept in the loop. Delivery of the items were within the time scale. I would recommend the Tape Store. Andrew”

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Posted 10 years ago

“excellent service and an excellent product Ian was very helpful with product information and advice, Thanks, this ensured that I bought the right tape for my needs.”

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Posted 10 years ago

“I can't recommend this company highly enough. Extremely helpful on the phone, very knowledgeable about their products which were delivered next day as promised. Very pleased with my purchases and will definitely be using them again. Matt (carpenter)”

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Posted 10 years ago

“Good delievery and price. Battery supplied was ' flat' - purchased new one and all ok. Suggest review stock holding to ensure units are supplied with ' in date' batteries”

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Posted 10 years ago

Hi Bernard, many thanks for your review. We really appreciate all feedback and positive feedback is always nice to have! I'm sorry to hear that the battery within your Protimeter Digital Mini was flat. I can assure you that these are in date (there's usually a production date stamped on the bottom/side if you would like to check) - a brand new battery is supplied by the manufacturer with each unit. However, it's possible that there is a bad batch of batteries doing the rounds. I will have a brand new battery sent out to you for delivery in just a few days. Thank you for your custom and apologies for the flat battery! Many thanks, Ian Johnson The Tape Store

Posted 10 years ago

“No hassle, no fuss, just the way it should be”

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Posted 10 years ago

“Arrived on time with no problems. Courteous and efficient service.”

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Posted 10 years ago

“I purchased a Leica Disto 2 to make life easier than struggling with a tape! It has proved invaluable and accurate. Wish i had bought one years ago! I shopped around and found the Tape store good value, easy website and fast delivery Regards J. H”

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Posted 10 years ago

“So glad I bought the upper spec, well worth the additional cost.”

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Posted 10 years ago

“Thank you for an excellent service”

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Posted 10 years ago

“They gave a personal and effective service when I was in need of a product.”

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Posted 10 years ago

“Good knowledgeable friendly staff who we extremely helpful in my obtaining the correct measuring wheel. Delivery was as stated - the following day so excellent customer service. The measuring wheel is the best one I have used in over 40 years.”

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Posted 10 years ago

“Only one word to say excellent.”

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Posted 10 years ago

“Quick and reliable The stainless steel tapes are very good.”

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Posted 10 years ago

“2 Items purchased were great pieces of kit. The items were delivered next working day which was great as I required the use of them the following day. The items were not delivered together. They arrived on two different deliveries. Tape store should inform customers that some products if ordered together will not arrive at the same time. Overall the service was good. Would have been all.stars and a very good rating.”

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Posted 10 years ago

The Tape Store is rated 4.8 based on 1,434 reviews