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The Suncare Shop Reviews

4.8 Rating 2,702 Reviews

96 %

of reviewers recommend The Suncare Shop

Company Reviews

Product Reviews

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Email:

reviews@thesuncareshop.com

Location:

25 Victoria Gardens,,
Burgess Hill
East Sussex
RH15 9NB

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The Suncare Shop 5 star review on 11th July 2022

The Suncare Shop 5 star review on 28th March 2022

The Suncare Shop 5 star review on 28th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery service. Ordered on 48 hour delivery, there was a postal strike so I understand some delay. The seller used an alternative carrier but they lost the parcel so had no delivery details. It’s not possible to contact the seller outside of “normal” hours. The absence of information is the most frustrating part of such transactions. The parcel arrived after I’d left for holiday meaning I had to purchase other sun cream. The seller thought it had been lost and offered to credit the whole amount but as I’m honest I told them it had turned up just too late for me. I suggested some form of recompense may be appropriate but they declined to respond. Overall a poor experience and I would not recommend using this seller and will use others myself.”

Posted 1 year ago

“I haven’t received my order yet? Sent numerous emails and got no reply”

Posted 1 year ago

“This is a scam company up loading fake positive reviews, advertises 48hr delivery to my order and money on the 19th aug nothing has of today 2nd sept. phone line is a covid excuse dead end and the email does not exist. DO NOT USE you will be SCAMMED”

Posted 1 year ago

“Never recieved items. Purchased over £70s worth of good with advertisement and confirmation of 48 hour delivery over 2 weeks now and never recieved. Been in holiday and come back still no delivery. Email bounces back for customer service and no response from other email addresses. Absolutely appalling service. Do not buy from here.”

Posted 1 year ago

“Item shown in stock and delivery in 48 hours. Ordered 7 days before my holiday, after 2 days of not having a notification of despatch, chased up and they said they were awaiting stock. Offered chance to cancel - replied immediately to accept cancellation. No response and item arrived after it was required.”

Posted 1 year ago

“I didn't received my item..”

Posted 1 year ago

“They don't respond to emails, they don't send all of the order but keep all the money. Rip off merchants.”

Posted 1 year ago

“It is been 4 days since order placed. Order not even processed. No response from customer services. This is SCAM website. DO NOT ORDER!!!!”

Posted 1 year ago

“Never received the item. I was unable to get in touch, as they never respond on the phone and the email provided on the website is not active. I really suspect they are a scam.”

Posted 1 year ago

“Wrong item I got something else and when I tried to email apparently its up to me to sort it no responsibility on there behalf as I should and would have expected a driver to come and pick the package up not for me to be responsible for sorting this should be up to the company.”

Posted 1 year ago

“I returned my goods as I didn't order the right ones and I never heard back from them. Don't buy from here as they don't refund and have ignored three e-mails.”

Posted 1 year ago

“This item didn't turn up, I've emailed and had no reply because the email address won't accept the email I send. The phone number doesn't work either, don't waste your money, go to the shops instead”

Posted 1 year ago

“I didn’t get what I ordered 😡 never had a response to my complaint either”

Posted 1 year ago

“Still waiting for the correct delivery. Received 1 item out of 3 and promised the others would be delivered. Will update if I get full order. Update - full order now received.”

Posted 1 year ago

“Australian Gold is fab, we’ve had it before from The Suncare Shop. But the latest delivery came with a damaged top. We have emailed twice and had no reply yet, so very disappointed.”

Posted 1 year ago

“Ordered a twin pack which came with free gift. Received one single bottle and getting no responses to emails.”

Posted 1 year ago

“Never got the free aftersun as stated on the order . Emailed then and got no response”

Posted 1 year ago

“Placed an order on 18/04 it's now 07/05 and nothing received and emails are now not being responded to!”

Posted 1 year ago

“Arrived damaged and you cannot get in touch with anyone from the company or to reply to any emails.”

Posted 1 year ago

“It’s been more than 10 days since I received a confirmation email for my purchase but I haven’t receive my order. I emailed the company and email failed to deliver therefore no response yet. I now have to call them during the day time but I have a baby which makes it very difficult. Not happy at all”

Posted 2 years ago

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The Suncare Shop is rated 4.8 based on 2,702 reviews