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Stone & Garden Direct Reviews

4.6 Rating 913 Reviews

91 %

of reviewers recommend Stone & Garden Direct

Company Reviews

Product Reviews

4.6

Based on 913 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 1st September 2023

Stone & Garden Direct 5 star review on 1st September 2023

Stone & Garden Direct 5 star review on 13th August 2023

Stone & Garden Direct 5 star review on 3rd August 2023

Stone & Garden Direct 5 star review on 21st July 2023

Stone & Garden Direct 5 star review on 3rd July 2023

Stone & Garden Direct 5 star review on 16th June 2023

74

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website. Fast efficient service, but the 2x850 keg bags of Alpine Black gravel were so badly covered in dust, you’d have thought it was light brown. They advise it may still be dusty, but with a thick covering of it, would mean you don’t get as much gravel as you would with a normal slightly dusty covering, as it must add to the weight. We’re very pleased with the end result, but we used an awful lot of water hosing it off.”

Posted 1 year ago

Hi Jayne, Thank you for taking the time to leave us a review about your recent order. All of the products we sell are naturally quarried so an element of dust will be on the products which can vary from bag to bag, we don't have any washing facilities on-site, unfortunately so I am sorry for any inconvenience this has caused. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us on sales@stoneandgarden.co. Thanks, Jacqui

Posted 1 year ago

“Good value and delivered as stated”

Posted 1 year ago

Hi Stuart, Thank you for taking the time to leave a review for us regarding your recent order. Also thank you for the product review, I'm glad you're happy with the 20mm Black Basalt! Thanks, Jacqui

Posted 1 year ago

“Jackie helped me purchase the order over the phone as your website would not accept the delivery postcode. Glip on your system!”

Posted 1 year ago

Thanks for the review Andrea, sorry about the postcode error yesterday I've flagged it to our IT chap to look at it for any future orders having the same issue! Thanks, Jacqui

Posted 1 year ago

“Fast Delivery, helpful driver. Only issue was one bag of slate was like slurry, the others were fine.”

Posted 5 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused unfortunately as we do not wash our stones there is a possibility of dirt and dust build up, this can be washed off using a hose pipe or jet wash. Kind regards, The Stone and Garden Company

Posted 4 years ago

“Delivered within time frame. No hassles.”

Posted 5 years ago

Hello Russ, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 4 years ago

“First class service and competitive price but too much dust in the product which will clog the membrane underneath so four rather than five stars.”

Posted 5 years ago

Hello Alan, Thank you for taking the time to write a review and reflect on the service you received, we appreciate this. We do not wash any of the products before sending them in order to reduce costs and pass on savings to our customers, your feedback is important to us and has been taken on board, I hope we can be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 4 years ago

“Easy to order and a well presented product. Shame the same can’t be said about the logistics firm used to deliver it. Rude driver and clearly not happy in his role. Pity as I would have given 5 stars.”

Posted 5 years ago

Hello Stuart, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 4 years ago

“Wonderful lady acting as point of contact, really helpful delivery driver.”

Posted 5 years ago

Hello Linda, We appreciate that you have taken time out of your day to write us such a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Excellent product and price, which included delivery. Only issue was that when the delivery people collected the product from the company they delivered immediately, which wasn't on the date agreed. Thankfully I was in and no real problem but it could have been an issue.”

Posted 5 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 5 years ago

“Many thanks for completing my order promptly. I was surprised however that you didn't want, or wouldn't take back the empty pallets, given our countries campaign for recycling. I will have to burn them.”

Posted 5 years ago

Hello Martin, We appreciate that you have taken time out of your day to write us a review. You may find your local merchants will take the pallet from you and recycle it for you. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Good price, quick delivery. Crane vehicles would be better than pallet truck and tail lift for bulk bag deliveries”

Posted 5 years ago

Hello Stu, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

“The product is fine and at a very competitive price. The delivery service was dreadful. We were given a delivery day and assumed it would be in normal working hours. We checked at lunchtime and were told our delivery would be between 2-5. At 4.30 we checked again and were told our delivery vehicle was at Abingdon a good hour away from us. The delivery finally arrived at 7.30 p.m. this we think was unacceptable as we could have been going out in the evening and certainly did not anticipate a deliver of bulk shale bags at that time in the evening.”

Posted 5 years ago

Hello Barbara, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Please accept our apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 5 years ago

“Good price & delivered very quickly. However, incorrect delivery slot advised by depot, no drama but I would have liked to have been there when it arrived to ensure it was placed exactly where I wanted it.”

Posted 5 years ago

Hello Alan, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 5 years ago

“I would have given Very Good, every thing was OK, but found one bag was torn .”

Posted 5 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Wet day driver stressed by delivery but had not thought out how to get product off of the lorry. He got there in the end.”

Posted 5 years ago

Hi Margaret, Thank you for your feedback. All feedback is important to us and taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 5 years ago

“I ordered some bags of red granite. The product was perfect, and delivery time fast. The only downside is the bulk bags are on pallets, off loaded onto a pallet truck, with the limitations of where a pallet truck can go. Ideally a crane lift would be much better.”

Posted 5 years ago

Hello Peter, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Ordered white stones over the phone .. the lady was really helpful . The stones arrived 2 days later and were just what I wanted.”

Posted 5 years ago

We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Happy with the Blue Slate clippings , a bit of a problem with the delivery,but Stone and Garden were very helpful and resolved the problem, would buy from them again.”

Posted 5 years ago

Thank you Ian, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 5 years ago

“Order process, price point and product are great. Delivery on a pallet for heavy orders is an issue - trying to move a ton of product on a pallet truck with even the slightest incline is almost impossible. And as we live on a slight hill it even need three of us to help move the pallet inside the lorry.”

Posted 5 years ago

Hi Terry, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happening in the future Kind regards, The Stone and Garden Company

Posted 5 years ago

“Quality product, speedy delivery, value for money & great communication 👍🏻”

Posted 6 years ago

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Stone & Garden Direct is rated 4.6 based on 913 reviews