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The Rugs Warehouse Reviews

4.9 Rating 816 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

4.9

Based on 816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 11th March 2024

The Rugs Warehouse 5 star review on 23rd January 2024

The Rugs Warehouse 5 star review on 5th December 2023

The Rugs Warehouse 5 star review on 14th October 2023

The Rugs Warehouse 5 star review on 8th September 2023

The Rugs Warehouse 5 star review on 8th June 2023

The Rugs Warehouse 5 star review on 1st April 2023

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. I love the rug, but a complete contrast to my original one, but this rug is so calming! I hope it wears well. and looks great.”

“The rug meet our requirements in colour and size.”

“Dear Rugs Warehouse, We are delighted with our rugs. This is the second time we've ordered from you and have been very pleased with all three rugs we've had from you.”

“The runner came very promptly and only 20 mins earlier than expected. I am very pleased with the look and texture of the carpet runner. Thank you”

“The product was higher quality than envisaged. As a special order during the Covid 19 period it did take extra time to receive, noting it was manufactured in India and shipped to the UK.”

“The rug arrived much earlier than expected, was very well packed and accurately corresponded to the photographs on the website.”

“Very happy with the product, and also with the customer service. There was a small problem with my order, which their very friendly team resolved in no time.”

“Excellent value and good service .”

“Pleased with my rug and good communication from the seller re delivery date etc.”

“Good quality and service but the colour of the rug was much darker than it looked on the internet and although described as grey with brown, in some lights looked quite blue. However I liked it enough to keep and pleased overall with purchase.”

“Quick delivery and am pleased with the rugs”

“It's not the first time we have bought rugs from them. This time we spent a sizable amount of money and were a little Concerned . Dispite the time it took to be delivered due to Covid (it was being imported from abroad) we were kept informed. It finally arrived this week and we are delighted with it. If we need anything else, this company will be our first port of call.”

“Very good selection of rugs and good customer service and speedy delivery. Quality of rug was good too.”

“excellent phone and on line reat service from this company......i will definately use them again. Just a bit weird though that delivery stated was 6-9 weeks and it turned up in 10 days.”

“The rug was bought as a replacement of an original oriental rug that was ruined so we had to replace from insurance the rug chosen was of same design colour was good from viewing on line - but obviously quality of no comparison to original - but very pleased with new rug chosen for the price”

“NICE AND BRIGHT, JUST WHAT WE NEEDED”

“Rug is classy and lovely texture under foot. More than I would normally pay out for a runner but having gone 'cheap' on other purchases and sent them back, this one is a keeper. You get what you pay for. Very pleased.”

“Very responsive to all concerns and queries .Would have no hesitation in using again.”

“The rug arrived safely within the time promised by the store. Am happy with the feel and quality of the rug, but gave rating of 4 instead of 5 because the colours shown on the website was not exactly what it is in real life.”

“Quality product good online ordering prompt delivery service on the whole a very good experience”

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The Rugs Warehouse is rated 4.9 based on 816 reviews