The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,217 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of games easy to use and quick payout. Support get back to you straight away.”

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(607506) - Posted 5 years ago

“I really enjoy phone casino. I play my free spins every night. Good freebie”

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(483074) - Posted 5 years ago

“Great casino”

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(551061) - Posted 5 years ago

“It's not a good casino the odds seem to be terrible on the slots which I'm upset... I was hoping the casino would prove me wrong but I keep losing in spite of all the money I have deposited”

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(22020) - Posted 5 years ago

“Absolutely fantastic casino very easy to use. Brilliant customer service and very easy to withdraw your winnings defiantly recommend.”

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(246836) - Posted 5 years ago

“Very good”

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(604214) - Posted 5 years ago

“100 free Spins a day wicked”

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Posted 5 years ago

“Quite a good new online casino, withdrawal times not too bad either, 3 days (from clicking on withdrawal) to it getting to my bank account, the site itself could do with some polishing though, sometimes difficult to navigate and getting logged out after making a deposit because you have to click the little X to close the payments window was slightly annoying. Great selection of games and live casino too, this site will become a really good online casino in time and I enjoyed my experience on the whole using it.”

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(604701) - Posted 5 years ago

“Great choice of games, easy to navigate the site, perfect way to wind down and maybe even win some money”

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Posted 5 years ago

“There’s no customer service available on the site ..... the game I seem to play Davinci constantly Resets .....the payout is absolutely not great for the money .....overall it’s not great ...... I’d have to say it’s a poor rating from me at this moment in time .....not a good experience overall ..... also I withdrew £10 then £15 and it hasn’t gone into my history it’s like it doesn’t exist that’s all wrong I’ve put a few hundred on the site in 3 days ......but I won’t be doing it again”

Helpful Report

(598863) - Posted 5 years ago

Wilhelmina I have raised you issues with the support team and I will come back to you on your comments. Kind regards The Phone Casino

Posted 5 years ago

Hi Wilhelmina I asked the CS team to look into your comments for me. I can report that we have raised the matter with the game provider about your experience on that particular game. We do have monitoring on each game to ensure that there are no glitches and on this occasion we haven't seen any issues or notifications. Nevertheless, we raised it with the game provider just in case we are missing something. Other things to check at your end, which we cant control, are your mobile phone signal or WiFi to ensure that you have a good connection. These can sometimes blip. One other factor to consider is clearing cache and cookies on your device as well as closing lots of open apps. I'm guilty of it too, having lots of apps open that have background functions running that we don't realise and a simple restart or closing of these apps, frees up the phone's computing power to provide a better experience. These are just extra things that a customer can do just to see if it makes an impact. The payouts on that game are a different matter. The game you refer to medium -high volatility. In short, low volatility games mean smaller wins more often and high volatility means fewer smaller wins, but when wins happen they are often larger, relatively speaking, to a lower volatility game. Customers often say that the game isn't paying out but all the games are independently tested to ensure that they work as designed. its the volatility that determines how the payouts occur. We are introducing a chili system that show you visually how volatile a game is so that you can choose games that suit your play more easily. In regards your withdrawals, these have been checked and your account is showing all the correct information. I'd invite you to check that again. While withdrawals are not fully processed, they show as pending and do not affect the stats on your account. It may have been in this limbo stage but I can assure you that your account reflects all the activity that you have undertaken. If you need a screen shot, the CS team have one they they can send you. I hope this answered your queries. Kind regards The Phone Casino

Posted 5 years ago

“Good mix of games and speedy withdrawal not much more to ask for.”

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(599550) - Posted 5 years ago

Peter Thank you for your kind review. Kind regards The Phone Casino

Posted 5 years ago

“Can’t open alot of the games, so you have to keep closing the app and signing back in. Very annoying, but payment after making a withdrawal is good, very quick!”

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(595924) - Posted 5 years ago

Bernadino Are there any particular games that aren't opening for you? If you have any concerns, please email support@smallscreencasinos.com and we can look into that for you and suggest some easy things. Quite a lot of the games are supplied by other licensed game providers so we don't have control about how they launch - so I'm keen to establish if there is a pattern or if its a particular supplier that we need to look into. Your feedback would be very helpful. Please quote your account number in correspondence. Kind regards The Phone Casino

Posted 5 years ago

“Games are good fun but they charge you £10 for every withdrawal after 5 in a month and not per Callander month but a rolling month no other betting sight i use charges for withdrawals don't understand why phone casino do”

Helpful Report

(473351) - Posted 5 years ago

Hi Brian We updated this some time ago from 3 free to 5 free. I will ask the team to look into this matter again and see if we can get to 5 free per month as opposed to a rolling 30 days. Thank you for your feedback. Kind regards The Phone Casino

Posted 5 years ago

“Great site with fun games, and I large variety of games, too.”

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(596597) - Posted 5 years ago

Thank you Chase

Posted 5 years ago

“Brilliant...selection of games”

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(220831) - Posted 5 years ago

Thanks Nigel In the next 2 weeks we have a few new game providers coming on stream so look out for some Slingo games :-) Kind regards The Phone Casino

Posted 5 years ago

“Nice many games choices”

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(443144) - Posted 5 years ago

Don't be shy Anon :-) We thank you nevertheless! Have a great weekend. The Phone Casino

Posted 5 years ago

“Can be ok but like all gambling you take a risk, going from 10-70 then 70-0 is not fun but that's the game.”

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(598137) - Posted 5 years ago

“Great games and plenty of bonuses, made a nice couple of wins so far.”

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Posted 5 years ago

“Great selection of slots, customer service are great and very easy to deal with (ID requirements experience). 4 stars at the moment whilst waiting for my huge payout. If I have no problems there, will definitely be 5 stars”

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Posted 5 years ago

“Its good and good games”

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(88243) - Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,217 reviews