The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 795 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the Nappy Gurus! Excellent service and great products!”

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Posted 5 years ago

Excellent, we love you too! Thank you so much :)

Posted 5 years ago

“Laura (ELSIE) helped me so much to understand and how to use also what was best to start with ! Thank you Laura!”

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Posted 5 years ago

Thank you so much for your fantastic review! :) This makes us smile in time of worry and doubt, we really appreciate it. :)

Posted 5 years ago

“I reached out to Lauren (via instagram) for advice and guidance on where to start with reusable nappies and accessories, as I was so confused with all the different types! Lauren was great assistance and sent me some helpful links and info. I felt a bit worried swapping to reusable nappies with my son just turning 2 years old, but I was reassured that the transition is possible at any age. I'm already overly excited about purchasing!”

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Posted 5 years ago

Thank you Laura for your great review! It's great to hear we are getting it right for our customers. Stay safe and we hope to see you again soon :)

Posted 5 years ago

“Oh my gosh where to start! So I've been wanting to use reusable nappies since I was pregnant with my now 7 month old but I found it all a bit daunting. After speaking with Julie and asking a million questions I have now pit in an order for reusable nappies and cannot wait for them to arrive. Julie was so helpful and friendly. She explained everything to me in basic terms (much appreciated). She also advised a package that gives me the chance to try different types of nappies which was the most cost effective for me. Nothing seemed to be too much trouble and she never made me feel silly for my lack of knowledge. I would absolutely recommend her to anybody that is unsure of where to start!”

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Posted 5 years ago

Thank you so much for your fantastic review Kerrie. This is a fantastic review and we really appreciate your kind words. We will be sure to pass your message on to you Julie. She will be chuffed. We look forward to seeing you again soon :)

Posted 5 years ago

“Lauren was absolutely wonderful at recommending a few options to try. I am so pleased with her helpful and friendly approach! 😊 thank you Lauren!”

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Posted 5 years ago

Thank you Cassandra for your lovely review. I'll be sure to pass your kind words to Laura. We look forward to seeing you again soon :)

Posted 5 years ago

“Great website and an excellent selection of products to choose from. The patterns and prints are beautiful. Thank you!”

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Posted 5 years ago

Thank you for your kind review :) This is great to hear :)

Posted 5 years ago

“I really love the Nappy Gurus to buy everything nappy related and more! Super quick delivery and always really helpful”

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Posted 5 years ago

Thank you Isabel for your 5* review. It's great to hear :)

Posted 5 years ago

“Simple and starter friendly advice! I was completely overwhelmed and put off by a different questionnaire which was just an information overload and cheapest ‘start up’ option recommended was around £500!! The nappy gurus totally different, practical advice and realistic starting options 🙂 super friendly too xx”

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Posted 5 years ago

Thank you so much Joy! It's really good to hear we're getting it right for you. This is what is important to us. We look forward to seeing you again soon :)

Posted 5 years ago

“I have just received my personalised service email from Laura and I can’t thank her more. I have just decided to look into switching to cloth nappies to reduce my waste and this advice has been an amazing staring point. Thanks so much 🙏”

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Posted 5 years ago

Emily, thank you so much for your lovely words. Laura is fabulous. I'll pass your kind words on. We look forward to seeing you again :)

Posted 5 years ago

“Great customer service & super selection”

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Posted 5 years ago

Thank you for your lovely review :)

Posted 5 years ago

“Fantastic customer service when asking for help and advice. Orders always arrive quickly. They really make you feel valued as a customer.”

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Posted 5 years ago

Thank you for your fabulous review! We really appreciate it :)

Posted 5 years ago

“Super fast sending, which is perfect when you just can't wait to see all the beautiful things and prints live.”

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Posted 5 years ago

We aim to please! Thank you for your lovely review Ana :)

Posted 5 years ago

“Fantastic products, quick dispatch & great customer service”

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Posted 5 years ago

Thank you Nicole for your lovely review. We look forward to seeing you again soon :)

Posted 5 years ago

“First time mum ordering reusable nappies. Website is easy to use. The advice and help from gurus on Instagram have been so useful and speaking to real mums has been lovely. My first order arrived promptly. Slightly wrong (by error and the nappy gurus) email sent and no reply but the help from the Instagram account holder was wonderful and the issue was resolved so quickly. The level of customer service is brilliant. Will be ordering more nappies soon. Thank you all so much.”

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Posted 5 years ago

Thank you Heather for your honest review! I got to the bottom of your email and it had gone into junk🤦! So huge apologies for that, but I was glad I could help you over on instagram! We look forward to seeing you again soon :)

Posted 5 years ago

“Team TNG have a fantastic selection of nappies and their delivery service is fast! I was thrilled to received both orders I have placed within 2 days. In addition, they have a really prompt response time to emails and go above and beyond for their customers. 10/10!”

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Posted 5 years ago

Wow! Thank you Lissie. This had made our day! We really appreciate your kind words :)

Posted 5 years ago

“Wonderful nappies and great and helpful information”

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Posted 5 years ago

Thank you Eva. This is great to hear. We look forward to seeing you again soon :)

Posted 5 years ago

“Excellent. Really easy to navigate website, loads of great products and really quick delivery!”

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Posted 5 years ago

Thank you Kayleigh. I'm pleased you're happy :)

Posted 5 years ago

“Innes Aboderie at the Nappy Gurus is amazing. ⭐ I had a lot of questions and had been paralysed with indecision!.. but she was exactly who I needed to help explain about the nappies and all the combinations. She has been my on-hand advisor and I couldn't have asked for more. We are now firmly on our cloth nappy journey and that makes me very happy. I have made what I think is the best selection. They all arrived quickly, and in excellent condition. Couldn't ask for more. Thank you so much. 🙏”

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Posted 5 years ago

Innes is awesome. I agree. Thank you for your kind review. We look forward to seeing you again soon :)

Posted 5 years ago

“great selection of products, helpful staff and quick delivery!”

The Nappy Gurus 5 star review on 13th February 2020

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Posted 5 years ago

Jess! Thank you for this lovely photo. Our lovely mystery box. We were so pleased at the response for these! Thank you for our review and for sharing you photo with us :)

Posted 5 years ago

“I love shopping with The Nappy Gurus, our post always arrives lovingly packed, on time, with a lovely thank you card. If you're thinking of starting out with cloth TNG is a great place to start, they have a handy questionnaire you can complete and one of the Gurus will respond with a personalised recommendation, and they are available for support throughout your entire journey should any problems arrive. Keep up the great work Gurus”

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Posted 5 years ago

Wow!!! Thank you so much Louisa, for your awesome review! This makes us so happy! :) We look forward to seeing you again soon :)

Posted 5 years ago

The Nappy Gurus is rated 4.9 based on 795 reviews