“Ordered umbrella took to long to be delivered because item was out of stock but yet money was taken out of my account well before it was in stock”
Posted 7 months ago
Really sorry for the delay our delivery as you can see from other reviews is usually faster. Unfortunately like every other website your payment is taken with your order, but once again please accept our apologies for the delay. I checked back and found that your order was about 4 days longer than our usual delivery target.
“The Inline ordering system checked me out without giving me the option to request vat exemption for being disabled and I was charged full price for my item. I had so much to worry about at the time I did not take this up with the company.”
“Quick and easy to order but part missing and not been able to contact to get part”
Posted 1 year ago
Im sorry to hear you have not been able to contact us. I have checked with Karen and Moddy and they are 100% happy to help but do not seem to have any missed calls or emails regarding this matter. Please contact us and we will sort any problems you may have.
Really sorry, but its impossible to know where you might fix this rail and therefore the manufacturer thinks its safer to send no screws instead of the wrong screws which could be dangerous. I understand your comments and apologize and hope the rest of our service was to your expectation. Thank you for your order
“I bought a toilet surround for my 92-year-old mother. It replaced an old one which had cracked where you stand on it. That foot plate had been in two parts and I thought the new one, with only one part, would be stronger. However, it was wonky and did not sit flat on the floor. I have put a mat over it so Mum doesn't trip on it. Apart from that, it was easy to instal.”
“It would have been helpful if you has included six screws.
Had to make a special shopping expedition.”
Posted 5 years ago
Hi Phil, thanks for the feedback. We do not include screws as you would need different screws depending on what you are attaching the grab rail too. I've made this more clear on our website now. Have a nice day!