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The Mobility Aids Centre Reviews

4.6 Rating 527 Reviews

90 %

of reviewers recommend The Mobility Aids Centre

Company Reviews

4.6

Based on 527 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01733 342242

Email:

jason@mobaids.co.uk

Location:

88 South Street
Peterborough
Pe2

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The Mobility Aids Centre 5 star review on 22nd October 2020

The Mobility Aids Centre 5 star review on 22nd October 2020

The Mobility Aids Centre 5 star review on 10th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good if they've got the items in stock but questionable if it's out of stock Ordered three items, paid the money Then get email saying only one item in stock... That item delivered next day so really good service there. (tray with bean bag base) However, email said other two items (far more important items - bath board and handle for bath board) would be in next week, so waited. Then got an email saying they were having supply issues but should be next month, so waited. Then got an email saying the supplier would send it directly to me, so waited. Then still didn't get anything the following month so emailed the company to ask if they could find out when the supplier would be sending items. Got an email backing saying they didn't know for sure and their supplier was unable to tell them. but it might be another month or more... Gave up, got a refund (that was quite quick) and got the items elsewhere where I could confirm they had them in stock before I paid for them. While I know some of this is due to supply issues beyond their control. I wish they had updated their website to indicate the items were out of stock. Although they are quick to answer emails etc not knowing when a mobility item you've brought will actual be available for delivery (this month, next month or 6 months away) doesn't help the customer who needs the item for quality of life.”

Posted 2 years ago

“Ordered umbrella took to long to be delivered because item was out of stock but yet money was taken out of my account well before it was in stock”

Posted 3 years ago

Really sorry for the delay our delivery as you can see from other reviews is usually faster. Unfortunately like every other website your payment is taken with your order, but once again please accept our apologies for the delay. I checked back and found that your order was about 4 days longer than our usual delivery target.

Posted 3 years ago

“Would have given good or very good,but it took them 4 days to tell me they couldn't get what I ordered? Just about acceptable,good turn round of alternative,but still feel a bit let down.”

Posted 3 years ago

“Chair arrived, after call as standard delivery no day given until call”

Posted 3 years ago

“The Inline ordering system checked me out without giving me the option to request vat exemption for being disabled and I was charged full price for my item. I had so much to worry about at the time I did not take this up with the company.”

Posted 3 years ago

“Quick and easy to order but part missing and not been able to contact to get part”

Posted 4 years ago

Im sorry to hear you have not been able to contact us. I have checked with Karen and Moddy and they are 100% happy to help but do not seem to have any missed calls or emails regarding this matter. Please contact us and we will sort any problems you may have.

Posted 4 years ago

“No screws were provided”

Posted 5 years ago

Really sorry, but its impossible to know where you might fix this rail and therefore the manufacturer thinks its safer to send no screws instead of the wrong screws which could be dangerous. I understand your comments and apologize and hope the rest of our service was to your expectation. Thank you for your order

Posted 5 years ago

“excellent products very happy”

Posted 5 years ago

“Computer details easy to navigate. Pleased with reacher.”

Posted 5 years ago

“I bought a toilet surround for my 92-year-old mother. It replaced an old one which had cracked where you stand on it. That foot plate had been in two parts and I thought the new one, with only one part, would be stronger. However, it was wonky and did not sit flat on the floor. I have put a mat over it so Mum doesn't trip on it. Apart from that, it was easy to instal.”

Posted 5 years ago

“Very easy to order but question the reliability of the product . In no way is this product a "travel" item!”

Posted 6 years ago

“Still no sign of Eggserciser Resistive Exerciser”

Posted 6 years ago

“Ordering online was fine. The product too much too long to arrive though when it said 2-5 days.”

Posted 6 years ago

“Item delivered twice. Now waiting for collection by carrier”

Posted 6 years ago

“My order was delivered very promptly. But I then telephoned to ask how I could return one of the two items. You promised to call me back. But have not done so.”

Posted 6 years ago

“Trolley very useful but rather high for a 5ft woman...me !! I have it in the lowest setting too.”

Posted 6 years ago

We are happy you are finding it useful! its a shame that it does not go any smaller!

Posted 6 years ago

“They provided what I needed but found them to be very expensive but as I couldn't find the product anywhere else I had no choice but to pay what they where asking”

Posted 6 years ago

“This was a wonderful price for an even more wonderful wheelchair which we ordered for my Mum. It was a bariatric one but not big and clunky as we imagined.”

Posted 7 years ago

Great news! Thank you for the review!

Posted 7 years ago

“I have emailed to ask about returning the item and I have not heard from anyone.”

Posted 7 years ago

“Love the anti slip strips and now feel very safe when I take my daily shower.”

Posted 8 years ago

Thank you, pleased we could help

Posted 8 years ago

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The Mobility Aids Centre is rated 4.6 based on 527 reviews