“Very helpful lady explaining which travel wheelchair was the best for my needs. Arrived well packaged and quite easy to put together. If there was a small criticism it would be that the spanner included was an ordinary ‘machine pressed spanner’ and did not fit over the heads so therefore rendered unusable.”
“Wonderful product that has made my life so much easier. Our bathroom is downstairs and it has become very difficult to descend during the night due to mobility issues. The chair blends beautifully in my bedroom and doesn't look like a medical aid at all. Thank you.”
“Slight problem with delivery of the wrong items, but impressed at how quickly it was sorted out, at no expense or inconvenience to me. I would be happy to do business with this company again.”
“Excellent service, helped me with an order over the phone and delivery was prompt, they phoned before they came so i knew when they were coming just like they said they would.”
“A great place for all our mobility needs. Only criticisms, which are minor, are that they are slow answering the phone. They didn’t have any customers as they were closed due to lockdown, but if they are not open, why not say so on the phone or website. If they offered click and collect then that would save me time and money too - if they do, not advertised on website. Pass the shop everyday so no problem collecting.”
Morning Peter and thank you for your review, we didn't close during lockdown although we have been on a reduced staffing level like many others. Sorry about the delay answering the phone. Anytime you would like to collect from the showroom your very welcome but your right in saying we don't offer click and collect via our website as some items are sent directly from the manufacturers. Thanks again for your kind review.
“Purchased a wheel chair, excellent customer service. Called to confirm order and delivery as they were waiting for stock, did offer an alternative colour but was happy to wait for the colour I wanted.”
“Excellent, friendly, helpful service. Rang to check availabilty of parts (wheel spindle) for COVAID US Buggy earlier. Part identified, in stock and being sent FOC today. Great service, thank you John.”
“I ordered and paid for two floor to wall grab rails on 16th September. As these were not forthcoming after several weeks, I was forced to make alternative arrangements. I had forgotten all about my order, when one (not two) arrived unannounced on 25th January:
• 2 Nr grab rails ordered 16th September 2020
• 1 Nr grab rail delivered 25th January 2021
In your defence, you reimbursed me in full very promptly.”
“Telephoned to order a product at 4.30pm the product was shipped and received the folllowing day. Text confirmed delivery time slot of one hour and yes product delivered within the time frame. Staff who processed my call and order were so helpful and a joy to communicate with. Thank you parents are thrilled with product and it was exactly as described. Well done even with covid problems first class service.”
