The Mobility Aids Centre Reviews

Name: The Mobility Aids Centre
Address: 88 South Street, Peterborough
Rating: 4.59

4.6 Rating 527 Reviews

90 %

of reviewers recommend The Mobility Aids Centre

Company Reviews

Metrics

Info

4.6

Based on 527 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01733 342242

Email:

jason@mobaids.co.uk

Location:

88 South Street
Peterborough
Pe2

Write Your review

Tell us how The Mobility Aids Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Mobility Aids Centre 5 star review on 22nd October 2020

Kevin J

The Mobility Aids Centre 5 star review on 10th January 2020

JAMES C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received our order yet”

Helpful Report

Posted 1 month ago

We are sorry for the delay, but slightly confused as we had kept you informed and asked if your happy to continue with your order or have an immediate refund ? Please see email trail below Thank you for your recent online order. I am not sure if you saw the note on our website but sadly the Ringwood Wall To Floor Grab Rail you have ordered is currently out of stock. I have spoken with the suppliers who have advised they are due back in stock the early part of next month but please just keep in mind this date is not confirmed and can get pushed further back. Please let me know how you wish to continue with this order. Sorry for any inconvenience caused. Kind Regards, Moddy Hi, We are happy to wait for it to be back in stock. Thanks for letting us know. Regards Liz cuthbert A bad review is something no one wants and we strive to keep all our customers happy, please be assured we are still happy to continue as you requested but if you would prefer a refund please reply to Moddy and he will be happy to help.

Posted 1 month ago

“Does not deliver to Northern Ireland”

Helpful Report

Posted 11 months ago

So sorry, but with such high shipping charges we don't send items to Northern island. I understand my colleague did apologise and sent a list of a few local suppliers and we do say in our terms and conditions that we only ship mainland UK. Once again accept our apologies and we hope you find one locally.

Posted 11 months ago

“I ordered and paid for two floor to wall grab rails on 16th September. As these were not forthcoming after several weeks, I was forced to make alternative arrangements. I had forgotten all about my order, when one (not two) arrived unannounced on 25th January: • 2 Nr grab rails ordered 16th September 2020 • 1 Nr grab rail delivered 25th January 2021 In your defence, you reimbursed me in full very promptly.”

Helpful Report

Posted 3 years ago

“I had taken my mum in to try some different walkers. The lady was very off hand because she said she would have to clean anything we touched. She offered no advice to help us at all. In the end I bought a simple frame- taller than the one she had. It turns out there were protective covers on the rubber ferrules but we didn’t know nor were we told. So mum has been using the frame with these on- till Tuesday when one came off as she was walking resulting in a bad fall. Will never use this shop again as her attitude really upset mum and made us feel as though we were just a nuisance”

Helpful Report

Posted 3 years ago

“I received items incorrectly as a substitute also an item was ordered that I still haven't received.”

Helpful Report

Posted 3 years ago

“Only received part of my order , still haven’t received the item missing or any feedback as to why ! So not very satisfied . 3 months have passed .”

Helpful Report

Posted 3 years ago

“never received the order”

Helpful Report

Posted 5 years ago

“Haven’t received goods yet”

Helpful Report

Posted 6 years ago

“Still awaiting order, nearly one month ago, and paid for?”

Helpful Report

Posted 6 years ago

“Item never arrived”

Helpful Report

Posted 6 years ago

“I ordered a mobility walker in the middle of February. I still have not received it on the 1st March. I left a message 2 days ago in response to Karen Hart's message re the delay but have not received a reply.”

Helpful Report

Posted 6 years ago

“Still not received!”

Helpful Report

Posted 6 years ago

“I still haven’t got it. TNT won’t leave it in my parcel box because they want my signature and I work for a living! They first tried to deliver it 2 days ago which I conclude means you took your time dispatching it. Don’t bother with the £5 off as I won’t be buying from you again.”

Helpful Report

Posted 6 years ago

“It's coming to 2 weeks I haven't received my order why? ????”

Helpful Report

Posted 6 years ago

Hi Shabnam, Unfortunately we no longer stock this product, we emailed you to make you aware of this issue and refunded the full amount in the afternoon of the 15th of November, sorry for any confusion caused! The Mobility Aids Centre.

Posted 6 years ago

“What a ripoff £70 is odd quid for a pair of broken off handles & a couple of brackets you should be ashamed ok it works but what a cost”

Helpful Report

Posted 6 years ago

Good Afternoon, I am really sorry you feel we should be ashamed of the price of our handle extensions. Could i please explain, we import them from America and the postage alone is very expensive, we are just about the cheapest on the internet for this product and there are only a couple of different manufacturers. We have some great reviews from almost all of the people who have purchased these and once again I am sorry you feel like you do. If you feel you would like to return them I will refund you as long as they in the original packaging and in good condition.

Posted 6 years ago