I had taken my mum in to try some different walkers. The lady was very off hand because she said she would have to clean anything we touched. She offered no advice to help us at all. In the end I bought a simple frame- taller than the one she had. It turns out there were protective covers on the rubber ferrules but we didn’t know nor were we told. So mum has been using the frame with these on- till Tuesday when one came off as she was walking resulting in a bad fall. Will never use this shop again as her attitude really upset mum and made us feel as though we were just a nuisance