The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.92

4.9 Rating 2,182 Reviews

98 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 2,182 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brownies was lovey but I would have benefited from possibly having a card explaining what brownie is what as it was abit blind in what flavours were what. We also don’t receive the fudge brownie we ordered and the M&m brownie only have 2 M&ms on it.”

Helpful Report

Posted 1 day ago

“They tasted brilliant but a tad bit dry”

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Posted 1 week ago

“My friend Angie was delighted with the birthday gift, unfortunately she wasn't aware who had sent themME! I did fill in the gift card to be enclosed with the brownies but it must have been misplaced. Apart from that glitch Angie did enjoy the gift and I would use your site again.”

Helpful Report

Posted 1 week ago

Hi Angie, Thank you for your review, glad your friend enjoyed the brownies! We have taken a look at your order and it appears no message was left at checkout, which is why this wasn't included in the box. If you'd like to email us at office@homemadebrownie.co.uk, we'd be happy to show your order confirmation and assist in the best way to add a gift message to your next order 😊 Hope to bake for you again soon! 🍫 - The HMB Team

Posted 1 week ago

“Brownies were so tasty and we thoroughly enjoyed them. The only downside is they looked so much prettier on the photos, almost no design in person. Would still order again however as they were great and my boyfriend approved”

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Posted 2 weeks ago

“Amazing Brownies! Partner loved them as a Valentines Gift for him, but of course we shared them! 🥰 The Original and Peanut were the best. We couldn’t really tell which were Orange or Caramel to be honest. Flavour needs to be stronger! Not too strong but stronger as for some reason we just could barely taste any difference. But they were lovely and we’d have again! 😊”

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Posted 3 weeks ago

“Person I sent brownies to really enjoyed them! However the delivery wasn't good. This isn't the company's fault but person recieving told me DPD delivery opened their front door and threw the brownies in the home without knocking or ringing a doorbell (luckily packaging was fine and brownies not destroyed). Was a bit distressing for the person recieving so would only order these brownies again if you don't use DPD.”

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Posted 1 month ago

Hi Matt, Thank you for the feedback. We’re glad the brownies were enjoyed, and we’re sorry about the delivery issue with DPD. If you would like to send us an email to office@homemadebrownie.co.uk we will forward this to DPD and make a formal complaint. Hope to bake for you again soon!🍫 -The HMB Team

Posted 1 month ago

“These are very tasty, very dense and flavourful. They are however very, very sweet so only a very occasional treat”

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Posted 1 month ago

“They were a surprise gift for a friend who loved them. The only thing was that part of the name was not printed on the label. On the copy I was emailed, it was there, but on the actual address label, it was not added.”

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Posted 2 months ago

Hi There, Thank you for your review, so glad your friend loved the brownies! Sorry to hear there was an error on the shipping label. Printing these labels is automated so the details left at checkout should've been automatically transferred onto the label. If you'd like to email us at office@homemadebrownie.co.uk, we can check this for you 😊 Hope to bake for you again soon! 🍫 - The HMB Team

Posted 1 month ago

“These brownies were delicious lovely and gooey and all arrived as planned very good”

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Posted 2 months ago

Hi Tracy, Thank you for the lovely review. We’re thrilled you enjoyed the brownies and that they arrived as planned. We can’t wait to bake for you again. Kind regards, The Homemade Brownie Company Team

Posted 2 months ago

“I bought 4 in a box but they were a Christmas present so I don’t know what they taste like BUT they looked very scrummy so I’m waiting for the recipient to give me his verdict. I would have given 5 BUT because i got only 4 the box looked like it was missing a top layer so i would have like the box to fit 4 brownies in without the space. I had to fill it with tissue paper.”

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Posted 2 months ago

Hi Lynn, Thank you for the feedback. We’re glad the brownies looked appealing and we look forward to hearing the recipient's verdict in due course. Thanks also for the feedback on the packaging - we will take this into consideration when planning any future changes to our box formats. Kind regards, The Homemade Brownie Company Team

Posted 2 months ago

“Brownies were great thank you”

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Posted 2 months ago

Hi Joanie, Thank you for the great review. We’re thrilled you enjoyed the brownies. Thanks again! Kind regards, The Homemade Brownie Company Team

Posted 2 months ago

“I love them, they are the best, only trouble is they are very moorish !!”

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Posted 2 months ago

Hi Bridget, Thank you for the lovely review! We’re thrilled you love the brownies and that they’re keeping you coming back for more. We look forward to hearing from you again soon. Kind regards, Team The Homemade Brownie Company

Posted 2 months ago

“Hi, The Brownies themselves were well received and lovely to taste. I went for a selection of classic and M&M. Nice crunch on the outside, soft and chocolatey in the middle. Delivery was timely too and was always well informed regarding the transit of the brownies. Area for improvement, the personalised message option is emblazoned at checkout for an additional £1. I selected this option, it was my wife’s birthday and thought that a little detail like that would be nice. Maybe my expectations were elevated given the online experience. However, to pay a pound (it’s only a pound) for a small (font size 8/10) printed or scanned sign that was inside with other marketing flyers, I think was cheeky. My advice would be that there isn’t any real value in the personalised message.”

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Posted 3 months ago

Hi Jimmy, Thanks for the great feedback on the brownies and the timely delivery. We’re glad you enjoyed the Classic and M&M options, those are good choices! Sorry to hear you felt the personalised message didn’t offer enough value. Each gift message is printed and manually matched onto our bespoke gift tags by the team, which is where the small additional charge becomes relevant. Hope to bake for you again soon! 🍫 - The HMB team

Posted 3 months ago

“Easy to order,Delivered on time and tasted delicious”

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Posted 3 months ago

Thank you, Chris! We’re thrilled to hear the order was easy, delivered on time, and delicious. Hope to bake for you again soon! 🍫 - The HMB team

Posted 3 months ago

“I didn't actually try them as sent to my daughter in law but she loved them ,only thing she said could've been crunchier on edges....”

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Posted 4 months ago

Thank you for the lovely review, Brina! We’re glad your daughter-in-law enjoyed the brownies and we appreciate the feedback on their texture. Hope to bake for you again soon! 🍫 - The HMB Team

Posted 3 months ago

“I am unable to write a review. These were sent to an elderly friend in the UK (I am in Australia). I am assuming they were fine. I was not happy with the confusion over delivery and the fact they were not delivered when advised. However, they were at least delivered the next day.”

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Posted 4 months ago

Thank you for sharing your thoughts, Stan. Although around 98% of our deliveries arrive on the recipient's preferred date, occasionally small delays occur within the courier system which are out of our control. We always try to rectify these as quickly as possible with anything we can do our end, so please feel free to drop us an email at office@homemadebrownie.co.uk in the future. Hope the brownies were enjoyed nonethless! - The HMB Team 🍫

Posted 3 months ago

“My daughter loved the brownies I sent to her office. Shame they were a day late after her 40th birthday.”

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Posted 4 months ago

Thank you for your lovely review, Andrea! We’re so glad to hear that your daughter enjoyed the brownies 🎉 Sorry to hear about the slightly delayed delivery. Although DPD have around a 98% success rate of next-day delivery, we always advise ordering for a day earlier than needed to allow for any unforeseen delays that may arise within the courier system. Hope to bake for you again soon! 🍫 The HMB Team

Posted 4 months ago

“The brownies, according to my daughter, were delicious but there was an issue with delivery. DHL claimed to have attempted delivery on the specified day but my daughter, and son-in-law, were both in that day and no delivery was made (they have a ring doorbell). Delivery was not made until the following Monday which was not ideal as the 'surprise' gift was not only late but my daughter knew what it was as she had to arrange a further delivery. I wrote to you immediately to complain but to date have not had the courtesy of a reply.”

Helpful Report

Posted 4 months ago

Hi There, I am very sorry to hear you faced some issues with your delivery. We are always happy to help provide information on deliveries and rectify situations where the driver has not delivered correctly, however this is unfortunately the first we are hearing of this issue as we have no record of an email from you. You are more than welcome to contact us at office@homemadebrownie.co.uk to discuss further so we can look into this for you. Glad to hear the brownies were enjoyed nonethless and we hope to bake for you again soon! - The HMB Team

Posted 4 months ago

“These were for my daughter. I tasted one which was really nice. On the negative side would of preferred if each one was labelled what flavour they were.”

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Posted 5 months ago

Thank you for your lovely feedback, Katie! We're thrilled to hear that you enjoyed the brownies. We appreciate your suggestion about labelling the flavours; this is something we're currently working on behind the scenes to elevate your brownie experience even further. Hope to bake for you again soon! 😊 - The HMB Team

Posted 4 months ago

“The brownies are really lovely and very well presented, my only criticism would be that it would be nice if they were labelled somehow to show which was which.”

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Posted 5 months ago

Hi Dawn, thank you so much for your lovely review! We're delighted to hear that you enjoyed our brownies and appreciated their presentation. We appreciate your feedback regarding the labelling. It is something we are currently working on behind the scenes to elevate your brownie experience even further 😊 We appreciate your support and hope to bake for you again soon! 🍫 - The HMB Team

Posted 4 months ago

The Homemade Brownie Company is rated 4.9 based on 2,182 reviews