The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.93

4.9 Rating 1,768 Reviews

98 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter loved the brownies I sent to her office. Shame they were a day late after her 40th birthday.”

Helpful Report

Posted 3 days ago

“The brownies, according to my daughter, were delicious but there was an issue with delivery. DHL claimed to have attempted delivery on the specified day but my daughter, and son-in-law, were both in that day and no delivery was made (they have a ring doorbell). Delivery was not made until the following Monday which was not ideal as the 'surprise' gift was not only late but my daughter knew what it was as she had to arrange a further delivery. I wrote to you immediately to complain but to date have not had the courtesy of a reply.”

Helpful Report

Posted 3 days ago

Hi There, I am very sorry to hear you faced some issues with your delivery. We are always happy to help provide information on deliveries and rectify situations where the driver has not delivered correctly, however this is unfortunately the first we are hearing of this issue as we have no record of an email from you. You are more than welcome to contact us at office@homemadebrownie.co.uk to discuss further so we can look into this for you. Glad to hear the brownies were enjoyed nonethless and we hope to bake for you again soon! - The HMB Team

Posted 3 days ago

“These were for my daughter. I tasted one which was really nice. On the negative side would of preferred if each one was labelled what flavour they were.”

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Posted 3 weeks ago

“The brownies are really lovely and very well presented, my only criticism would be that it would be nice if they were labelled somehow to show which was which.”

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Posted 3 weeks ago

Hi Dawn, thank you so much for your lovely review! We're delighted to hear that you enjoyed our brownies and appreciated their presentation. We appreciate your feedback regarding the labelling. It is something we are currently working on behind the scenes to elevate your brownie experience even further 😊 We appreciate your support and hope to bake for you again soon! 🍫 - The HMB Team

Posted 3 days ago

“Gift for my granddaughter 18th birthday she was over the moon .well presented good communication taste amazing apparently x”

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Posted 4 weeks ago

Hi Dawn, thank you so much for your lovely review! We’re delighted to hear that your granddaughter loved her gift! We appreciate your support and hope to bake for you again soon! 🍫 - The HMB Team

Posted 3 days ago

“Would recommend”

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Posted 1 month ago

“Very morish will definitely be telling friends”

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Posted 1 month ago

Hi Rhian, thank you for your lovely review! We're thrilled to hear that you enjoyed our brownies 😊 Hope to bake for you again soon! 🍫 The HMB Team

Posted 1 month ago

“Absolutely loved these sweet treats! We bought a box of blondies of varying flavours, all of which were beautifully decadent. Would certainly buy again. Only comment would be that 4/8 blondies had edges on, which ,whilst still yummy, were not as we understood how the blondies were supposed to come. But either way, a most delicious treat.”

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Posted 2 months ago

“The brownies were very nice. Ordered them for a 50th. Delivered on time. Only thing was I thought they would of been individual wrapped as ours were all stuck together unfortunately.”

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Posted 3 months ago

Hi Samantha, Thank you for the review. I am glad to hear that the brownies were enjoyed! I am sorry to hear however, that your brownies were stuck together on arrival. This is not feedback we typically receive, so would be keen to take a look at any images you may have of the issue, please do drop us an email at office@homemadebrownie.co.uk so we can identify what has happened and rectify accordingly.

Posted 3 months ago

“The Mixed box of brownies arrived on time and are very tasty. They were very appreciated by the birthday recipient! Recommended!”

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Posted 4 months ago

Thank you for your lovely review, Cheryl! We're thrilled to hear that our brownies made the recipient's birthday celebrations even sweeter💓🍫 Hope to bake for you again soon! - The HMB Team

Posted 3 months ago

“My only issue was that you didn’t know which flavour was which but we did buy the bargain box. We don’t like chocolate orange but couldn’t work out which one it was! Rest were lovely though 😊”

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Posted 4 months ago

Thank you for your valuable feedback, Maria. Glad to hear you enjoyed the brownies and your note about the flavour labelling is appreciated. It's something we are working on currently for an even better brownie experience! Hope to bake for you again soon! The Homemade Brownie Company Team

Posted 4 months ago

“I purchased these for my daughter, who said that her brownies were such a lovely surprise from me, and she thought they were all nicely packaged and extremely fresh and tasty too.”

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Posted 5 months ago

“Lovely fresh brownies, thank you.”

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Posted 7 months ago

Thank you for the lovely review, Francis! We're so glad you enjoyed our brownies and we can’t wait to serve you more treats in the future! 🍫😊

Posted 7 months ago

“Purchased these as a treat for my grandson,he loved them.”

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Posted 9 months ago

Thank you for the lovely review, Richard! We're so happy to hear that your grandson loved the brownies. It's always great to bring a smile to someone's face with our treats! 🍫😊

Posted 9 months ago

“Good value tasty brownies but far too sweet for me.”

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Posted 10 months ago

Thank you Dorothy. We are glad to hear you thought our brownies were tasty, we're all about chocolatey delight here so sweetness is our thing! 😊

Posted 10 months ago

“Brownies we're great, delivery not so. We were in the house, noone knocked- just threw over the 6ft back gate. Our 6 dogs use that garden. Not great for a food purchase.”

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Posted 11 months ago

I am glad to hear you enjoyed the brownies Lindsay, we are not so pleased to hear the delivery didn't go as smoothly as we would expect. If you would like to email us some further details, we would be happy to investigate and do our best to rectify this for you.

Posted 10 months ago

“I found your website rather difficult to use as this was a gift for Bournemouth Hospital Jigsaw Unit following my treatment there. It seemed to be more geared up for those purchasing these brownies for themselves. I am over 75 and find technology difficult anyway. However I did hear eventually that the staff got them and said they were very "yummy"! I also didn't receive notification from DPD to say they had been delivered, is this usually the case?”

Helpful Report

Posted 11 months ago

Hi Maureen, I am sorry to hear that you had trouble navigating our website. We are currently working hard behind the scenes to update our website to provide the most user friendly experience possible. In the meantime you are always more than welcome to drop us an email if you require any assistance throughout the ordering process. You certainly should've received notification from DPD to confirm delivery, please do drop us an email and we can investigate this for you. I am glad to hear the recipients enjoyed the brownies nonetheless!

Posted 10 months ago

“They had excellent consistency and the favourite of all was salted caramel flavour, however they became very melty at room temperature and had quite a bitter coco taste. That said they are the best vegan gluten free brownies any of our family have ever had.”

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Posted 1 year ago

“Most of them I liked overall very happy with the taste quality and delivery will re order again 😀”

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Posted 1 year ago

“The brownies themselves are always wonderful but both times I have chosen delivery dates, the brownies have been sent earlier for when I am not around and I’ve had to find someone else to collect them for me. In future I’d suggest not having the choice of delivery date.”

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Posted 1 year ago

The Homemade Brownie Company is rated 4.9 based on 1,768 reviews