The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.93

4.9 Rating 1,868 Reviews

98 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 1,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, The Brownies themselves were well received and lovely to taste. I went for a selection of classic and M&M. Nice crunch on the outside, soft and chocolatey in the middle. Delivery was timely too and was always well informed regarding the transit of the brownies. Area for improvement, the personalised message option is emblazoned at checkout for an additional £1. I selected this option, it was my wife’s birthday and thought that a little detail like that would be nice. Maybe my expectations were elevated given the online experience. However, to pay a pound (it’s only a pound) for a small (font size 8/10) printed or scanned sign that was inside with other marketing flyers, I think was cheeky. My advice would be that there isn’t any real value in the personalised message.”

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Posted 1 week ago

“Easy to order,Delivered on time and tasted delicious”

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Posted 1 week ago

“I didn't actually try them as sent to my daughter in law but she loved them ,only thing she said could've been crunchier on edges....”

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Posted 1 month ago

Thank you for the lovely review, Brina! We’re glad your daughter-in-law enjoyed the brownies and we appreciate the feedback on their texture. Hope to bake for you again soon! 🍫 - The HMB Team

Posted 1 day ago

“I am unable to write a review. These were sent to an elderly friend in the UK (I am in Australia). I am assuming they were fine. I was not happy with the confusion over delivery and the fact they were not delivered when advised. However, they were at least delivered the next day.”

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Posted 1 month ago

Thank you for sharing your thoughts, Stan. Although around 98% of our deliveries arrive on the recipient's preferred date, occasionally small delays occur within the courier system which are out of our control. We always try to rectify these as quickly as possible with anything we can do our end, so please feel free to drop us an email at office@homemadebrownie.co.uk in the future. Hope the brownies were enjoyed nonethless! - The HMB Team 🍫

Posted 1 day ago

“My daughter loved the brownies I sent to her office. Shame they were a day late after her 40th birthday.”

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Posted 1 month ago

Thank you for your lovely review, Andrea! We’re so glad to hear that your daughter enjoyed the brownies 🎉 Sorry to hear about the slightly delayed delivery. Although DPD have around a 98% success rate of next-day delivery, we always advise ordering for a day earlier than needed to allow for any unforeseen delays that may arise within the courier system. Hope to bake for you again soon! 🍫 The HMB Team

Posted 4 weeks ago

“The brownies, according to my daughter, were delicious but there was an issue with delivery. DHL claimed to have attempted delivery on the specified day but my daughter, and son-in-law, were both in that day and no delivery was made (they have a ring doorbell). Delivery was not made until the following Monday which was not ideal as the 'surprise' gift was not only late but my daughter knew what it was as she had to arrange a further delivery. I wrote to you immediately to complain but to date have not had the courtesy of a reply.”

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Posted 1 month ago

Hi There, I am very sorry to hear you faced some issues with your delivery. We are always happy to help provide information on deliveries and rectify situations where the driver has not delivered correctly, however this is unfortunately the first we are hearing of this issue as we have no record of an email from you. You are more than welcome to contact us at office@homemadebrownie.co.uk to discuss further so we can look into this for you. Glad to hear the brownies were enjoyed nonethless and we hope to bake for you again soon! - The HMB Team

Posted 1 month ago

“These were for my daughter. I tasted one which was really nice. On the negative side would of preferred if each one was labelled what flavour they were.”

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Posted 2 months ago

Thank you for your lovely feedback, Katie! We're thrilled to hear that you enjoyed the brownies. We appreciate your suggestion about labelling the flavours; this is something we're currently working on behind the scenes to elevate your brownie experience even further. Hope to bake for you again soon! 😊 - The HMB Team

Posted 4 weeks ago

“The brownies are really lovely and very well presented, my only criticism would be that it would be nice if they were labelled somehow to show which was which.”

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Posted 2 months ago

Hi Dawn, thank you so much for your lovely review! We're delighted to hear that you enjoyed our brownies and appreciated their presentation. We appreciate your feedback regarding the labelling. It is something we are currently working on behind the scenes to elevate your brownie experience even further 😊 We appreciate your support and hope to bake for you again soon! 🍫 - The HMB Team

Posted 1 month ago

“Gift for my granddaughter 18th birthday she was over the moon .well presented good communication taste amazing apparently x”

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Posted 2 months ago

Hi Dawn, thank you so much for your lovely review! We’re delighted to hear that your granddaughter loved her gift! We appreciate your support and hope to bake for you again soon! 🍫 - The HMB Team

Posted 1 month ago

“Would recommend”

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Posted 2 months ago

“Very morish will definitely be telling friends”

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Posted 2 months ago

Hi Rhian, thank you for your lovely review! We're thrilled to hear that you enjoyed our brownies 😊 Hope to bake for you again soon! 🍫 The HMB Team

Posted 2 months ago

“Absolutely loved these sweet treats! We bought a box of blondies of varying flavours, all of which were beautifully decadent. Would certainly buy again. Only comment would be that 4/8 blondies had edges on, which ,whilst still yummy, were not as we understood how the blondies were supposed to come. But either way, a most delicious treat.”

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Posted 3 months ago

“The brownies were very nice. Ordered them for a 50th. Delivered on time. Only thing was I thought they would of been individual wrapped as ours were all stuck together unfortunately.”

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Posted 5 months ago

Hi Samantha, Thank you for the review. I am glad to hear that the brownies were enjoyed! I am sorry to hear however, that your brownies were stuck together on arrival. This is not feedback we typically receive, so would be keen to take a look at any images you may have of the issue, please do drop us an email at office@homemadebrownie.co.uk so we can identify what has happened and rectify accordingly.

Posted 5 months ago

“The Mixed box of brownies arrived on time and are very tasty. They were very appreciated by the birthday recipient! Recommended!”

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Posted 5 months ago

Thank you for your lovely review, Cheryl! We're thrilled to hear that our brownies made the recipient's birthday celebrations even sweeter💓🍫 Hope to bake for you again soon! - The HMB Team

Posted 5 months ago

“My only issue was that you didn’t know which flavour was which but we did buy the bargain box. We don’t like chocolate orange but couldn’t work out which one it was! Rest were lovely though 😊”

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Posted 6 months ago

Thank you for your valuable feedback, Maria. Glad to hear you enjoyed the brownies and your note about the flavour labelling is appreciated. It's something we are working on currently for an even better brownie experience! Hope to bake for you again soon! The Homemade Brownie Company Team

Posted 5 months ago

“I purchased these for my daughter, who said that her brownies were such a lovely surprise from me, and she thought they were all nicely packaged and extremely fresh and tasty too.”

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Posted 7 months ago

“Lovely fresh brownies, thank you.”

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Posted 9 months ago

Thank you for the lovely review, Francis! We're so glad you enjoyed our brownies and we can’t wait to serve you more treats in the future! 🍫😊

Posted 8 months ago

“Purchased these as a treat for my grandson,he loved them.”

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Posted 11 months ago

Thank you for the lovely review, Richard! We're so happy to hear that your grandson loved the brownies. It's always great to bring a smile to someone's face with our treats! 🍫😊

Posted 10 months ago

“Good value tasty brownies but far too sweet for me.”

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Posted 1 year ago

Thank you Dorothy. We are glad to hear you thought our brownies were tasty, we're all about chocolatey delight here so sweetness is our thing! 😊

Posted 1 year ago

“Brownies we're great, delivery not so. We were in the house, noone knocked- just threw over the 6ft back gate. Our 6 dogs use that garden. Not great for a food purchase.”

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Posted 1 year ago

I am glad to hear you enjoyed the brownies Lindsay, we are not so pleased to hear the delivery didn't go as smoothly as we would expect. If you would like to email us some further details, we would be happy to investigate and do our best to rectify this for you.

Posted 1 year ago

The Homemade Brownie Company is rated 4.9 based on 1,868 reviews