The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.95

5.0 Rating 1,073 Reviews

99 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

5.0

Based on 1,073 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gluten vegan ones were too rich and not sweet enough. Tasted burnt and bitter. They weren’t moreish at all. Quick delivery but wasn’t work the money I spent.”

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Posted 5 months ago

Estelle sorry to hear you didn’t enjoy the vegan brownies.

Posted 5 months ago

“Not value for money not worth half the price ..tasted nice but very small”

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Posted 1 year ago

Thanks for the feedback, Julie. I've had a look at your order and can see that you ordered our smallest box and also upgraded to DPD's (rather expensive) Saturday service, which means half of what you paid for was DPD delivery. Unfortunately, DPD shipping costs the same regardless of box size so you do end up paying for more delivery and less product than we'd like on the smaller boxes I'm afraid. We always monitor feedback on the size of the brownies - we occasionally have customers say they would prefer bigger ones and occasionally others say they're too big! As it stands most customers tell us that a 70-75g brownie is about the right portion size and we tend to agree, but we'll keep monitoring feedback and are completely open to changing it if that's what the majority of customers want. Thanks again for the feedback.

Posted 1 year ago

“The blondies were underbaked and the others brownies seemed a little old/stale and required warming. Delivery time was perfect.”

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Posted 2 years ago

Thanks for the feedback Mark and we're sorry that we didn't meet your expectations on this occasion. Our Blondies are baked for a shorter time to ensure they don't dry out because of the higher flour content, so this will explain why they have a slightly 'wetter' texture than a traditional brownie. We bake our brownies fresh every day so they should never be old or stale, so we're disappointed to hear that they appeared like that. Would it be possible to send images of these to adam@homemadebrownie.co.uk so that we can investigate further? Sorry again that we didn't meet expectations. We have also contacted you directly to see if there is anything else we can do on this.

Posted 2 years ago

“Unfortunately I didnt think much of the brownies I ordered. Some tasted artificial and they looked quite boring too. The tiny size of them didnt warant the £20 cost. I have ordered from a different supplier since that were cheaper and they were more fudgey and gooey inside, plus had lovely decorations on top. Sorry but I wasnt impressed”

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Posted 2 years ago

Thanks for the feedback Zoe! We're always looking at ways of improving what we do, so will carefully consider your points along with all the feedback we receive and look at any changes we can make! By way of immediate response to a few of your specific points: 1) there are certainly no artificial ingredients in any of our products; 2) we have looked at the size of the brownies a few times but the majority of the feedback we've had is that a 70-75g brownie is the right size for most people so we'll very likely stick with that portion size and; 3) we focus on trying to make the tastiest brownies we can, so avoid loading them with too much decoration that takes away from the taste. We are always looking at ways of making them look more exciting where we can though and will keep doing that Thanks again for the feedback - it's all appreciated!

Posted 2 years ago

The Homemade Brownie Company is rated 5.0 based on 1,073 reviews