The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.94

4.9 Rating 1,537 Reviews

99 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brownies were ok , not really worth the price . Fast delivery and good communication.”

Helpful Report

Posted 2 months ago

Thank you for the feedback, William. We're glad to hear you appreciated the fast delivery and communication. We are disappointed to hear that you didn't find our brownies to be of value. If you have any particular feedback that you think may help us to improve your experience, please do drop us an email at office@homemadebrownie.co.uk. We hope you might give our brownies another try in the future! 🍫😊

Posted 2 months ago

“Great Brownies Shame the gift card was missing I had to ask my friends if they received their box of brownies, which resolved their mystery but took the edge off the gift for me.”

Helpful Report

Posted 5 months ago

Thank you for the review Kerry. I am very sorry to hear that your gift message was missing from the box, this is highly unusual to be missed by our packing team so if you would like to drop us an email at office@homemadebrownie.co.uk, we would be happy to investigate this for you.

Posted 5 months ago

“I ordered a box of 4 mixed flavours at Xmas. Beautiful packaging. I was very disappointed with the size and texture of them. The 4 small brownies were very dry on the sides and top of the brownies. The blondie was tasteless. This is my honest opinion and review on these brownies. I feel for the price I paid, they are not worth it”

Helpful Report

Posted 5 months ago

Thank you for your feedback Suzanne. I am sorry to hear that you did not enjoy your order as much as we would hope. Our brownies are around 70g each, which is slightly larger than the average brownie sold at leading cafes and retailers, however we are always happy to take such feedback on board. In response to your comments regarding texture and taste, our brownies are always made in small batches and we have not received any other negative feedback indicating a problem with your particular batch. If you would like to drop us an email at office@homemadebrownie.co.uk with any further comments or pictures, we'd be happy to investigate further.

Posted 5 months ago

“It's a fantastic idea & would've loved to know how they taste. Unfortunately our delivery didn't go very well and the contents were inedible. The company were really lovely though & gave a full refund. Also delivered on time, so had the courier been more careful, it would've been amazing”

Helpful Report

Posted 8 months ago

“The Brownies were purchased as a present, and I understand they were delicious. However there were issues with the delivery. They were not delivered on the day I requested, despite receiving a confirming email in the morning. I had to ask for them to be delivered to a different address the following day. I understand this is an issue with the courier and the company did say they were going to raise a complaint, but I have heard nothing further. So not the best experience unfortunately.”

Helpful Report

Posted 10 months ago

“These brownies aren’t as good as the ones a friend bought from you for me last year 🥲”

Helpful Report

Posted 10 months ago

Thank you for the review Gene. I am sorry to hear that you did not enjoy your brownies as much as your previous order. If you drop us an email with both order numbers (or which flavours you received), we'd be happy to look into this further for you.

Posted 10 months ago

“The Brownies were beautiful. Each recipe was fantastic and beautifully baked and decorated. My slight disappointment comes with the delivery of them. I was informed that they could not be delivered before Monday which I accepted. However they arrived on Saturday which meant that they sat on the doorstep for 2 days until we returned home which was not ideal.”

Helpful Report

Posted 1 year ago

“I ordered the Valentines special which came with 2 x blondies, which were nice not as sweet as expected which was a good thing 2 x Chocolate which were okay, not gooey 2 x Red Velvet which were dry and didn’t taste if anything Overall I was a bit disappointed. This was my second order, the first went to a friend who told me theirs were delicious. Hopefully she wasn’t just being polite.”

Helpful Report

Posted 1 year ago

Julie thank you for the review I'm very sorry to hear you didn't enjoy the brownies you received.

Posted 1 year ago

“Some were quite dry sadly”

Helpful Report

Posted 1 year ago

“This box was not the best. A couple of the brownies crumbled when I picked them up and one was practically raw in the center. I think I'll stick to ordering just once a year again to avoid disappointment for such an expensive treat to be just OK.”

Helpful Report

Posted 1 year ago

Thanks for the feedback Leah and sorry to hear that you weren't completely satisfied. If you could send some images through to office@homemadebrownie.co.uk we'll get this looked into straightaway for you. We'd be interested to see which of the ones crumbled as that's unusual with our regular brownies, but we note you had the M&M Brookie in this box so would be keen to understand if that was the issue (as the cookie base is more crumbly by nature) - obviously it still shouldn't have crumbled though so we'd like to investigate. Whilst our products are lightly baked to give them a moist and fudgy texture (particularly the Blondies that you had in this box) it's highly unlikely that anything could have got through our checks and been sent out raw - if you're able to send us some images we will obviously get this checked for you though. Thanks again for the feedback and sorry again that you weren't completely happy this time.

Posted 1 year ago

“Ordered a brownie gift box (so assumed i had ordered BROWNIES) but chose nutella blondie flavour- not knowing that means it's not an actual brownie :( ended up in the bin”

Helpful Report

Posted 2 years ago

Megan thank you for the review. I’ve just looked at your order and you selected a one flavour Nutella Blondie box. There is a photo of the product and a full description that state they are a Blondie not a brownie. Sorry you chose to not eat them and throw them away.

Posted 2 years ago

The Homemade Brownie Company is rated 4.9 based on 1,537 reviews