The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.93

4.9 Rating 1,592 Reviews

99 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed. Ordered some brownies for some friends who were going through a difficult time and they were left on their doorstep in 32 degree heat and were ruined. I feel very disappointed as I feel the homemade brownie company should advise their delivery men/women not to leave brownies outside in that kind of heat. I won’t be buying again and feel I have wasted my money.”

Helpful Report

Posted 1 week ago

I am very sorry to hear that you were disappointed with the delivery of your order. We strive to provide the best possible all-round ordering experience, so this is very disappointing for us to hear. We are always keen to rectify these situations, however this is unfortunately the first we have heard about the issue. We do advise always dropping us an email at office@homemadebrownie.co.uk as soon as the need arises with these types of queries and feedback, as we're always happy to investigate and rectify rare situations such as this appropriately. Any other feedback or questions, please do drop us an email and we'd be happy to help. - Team HMB

Posted 2 days ago

“Accidently typed in wrong house number so brownies weren't ever received unfortunately. Wasn't even offered a discount to resend them. That would have been so nice.”

Helpful Report

Posted 2 months ago

Thanks for the review. As per your e-mail correspondence with us, we believed this had been resolved. The brownies were delivered to the address on your order, which turned out to be incorrect. We helped you identify where the parcel had been left a few doors away so that it could be retrieved. We didn't get any further response from you and this review is the first we knew that you didn't have them. Even though we can't take responsibility for customer ordering errors for obvious reasons, we would usually send a replacement as a gesture of goodwill in these circumstances. However, we can obviously only do that if we know they haven't been received. If you want to get back in contact with us to discuss please do at office@homemadebrownie.co.uk.

Posted 2 months ago

“Unhappy as I received the wrong flavour. I did attempt to contact them but had no response”

Helpful Report

Posted 6 months ago

Thanks for the review Hayley. We don't seem to have any record of your contact regarding this issue - please could you re-send to office@homemadebrownie.co.uk and we'll look straight into it and come back to you.

Posted 6 months ago

“Were very dry not great experience only ate one of them”

Helpful Report

Posted 1 year ago

Helen sorry to hear you didn’t enjoy them we never have complaints they are dry. Can you email us please with pictures and your order number.

Posted 1 year ago

“Was very disappointed the brownie were very dry and caused me to choke on them”

Helpful Report

Posted 3 years ago

Thanks for the review Helen and we're very sorry to hear that you were disappointed. I can see that you ordered our one-off new/experimental flavours box, so it would be really helpful to know which flavour you found dry. Feedback on these new possible flavours has been very positive, but we pride ourselves on only producing fudgy, gooey brownies so we certainly wouldn't want to release a flavour that didn't hit that brief! I have also e-mailed you directly regarding this to try and see if we can resolve the issue. Thanks again for the valued feedback.

Posted 3 years ago

The Homemade Brownie Company is rated 4.9 based on 1,592 reviews