The Homemade Brownie Company Reviews

Name: The Homemade Brownie Company
Address: 2 Peked Mede, Hook
Rating: 4.92

4.9 Rating 2,656 Reviews

98 %

of reviewers recommend The Homemade Brownie Company

Company Reviews

Metrics

4.9

Based on 2,656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Brownies were purchased as a present, and I understand they were delicious. However there were issues with the delivery. They were not delivered on the day I requested, despite receiving a confirming email in the morning. I had to ask for them to be delivered to a different address the following day. I understand this is an issue with the courier and the company did say they were going to raise a complaint, but I have heard nothing further. So not the best experience unfortunately.”

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Posted 2 years ago

“These brownies aren’t as good as the ones a friend bought from you for me last year 🥲”

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Posted 2 years ago

Thank you for the review Gene. I am sorry to hear that you did not enjoy your brownies as much as your previous order. If you drop us an email with both order numbers (or which flavours you received), we'd be happy to look into this further for you.

Posted 2 years ago

“The Brownies were beautiful. Each recipe was fantastic and beautifully baked and decorated. My slight disappointment comes with the delivery of them. I was informed that they could not be delivered before Monday which I accepted. However they arrived on Saturday which meant that they sat on the doorstep for 2 days until we returned home which was not ideal.”

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Posted 2 years ago

“I ordered the Valentines special which came with 2 x blondies, which were nice not as sweet as expected which was a good thing 2 x Chocolate which were okay, not gooey 2 x Red Velvet which were dry and didn’t taste if anything Overall I was a bit disappointed. This was my second order, the first went to a friend who told me theirs were delicious. Hopefully she wasn’t just being polite.”

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Posted 2 years ago

Julie thank you for the review I'm very sorry to hear you didn't enjoy the brownies you received.

Posted 2 years ago

“Some were quite dry sadly”

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Posted 2 years ago

“This box was not the best. A couple of the brownies crumbled when I picked them up and one was practically raw in the center. I think I'll stick to ordering just once a year again to avoid disappointment for such an expensive treat to be just OK.”

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Posted 2 years ago

Thanks for the feedback Leah and sorry to hear that you weren't completely satisfied. If you could send some images through to office@homemadebrownie.co.uk we'll get this looked into straightaway for you. We'd be interested to see which of the ones crumbled as that's unusual with our regular brownies, but we note you had the M&M Brookie in this box so would be keen to understand if that was the issue (as the cookie base is more crumbly by nature) - obviously it still shouldn't have crumbled though so we'd like to investigate. Whilst our products are lightly baked to give them a moist and fudgy texture (particularly the Blondies that you had in this box) it's highly unlikely that anything could have got through our checks and been sent out raw - if you're able to send us some images we will obviously get this checked for you though. Thanks again for the feedback and sorry again that you weren't completely happy this time.

Posted 2 years ago

“Ordered a brownie gift box (so assumed i had ordered BROWNIES) but chose nutella blondie flavour- not knowing that means it's not an actual brownie :( ended up in the bin”

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Posted 3 years ago

Megan thank you for the review. I’ve just looked at your order and you selected a one flavour Nutella Blondie box. There is a photo of the product and a full description that state they are a Blondie not a brownie. Sorry you chose to not eat them and throw them away.

Posted 3 years ago

The Homemade Brownie Company is rated 4.9 based on 2,656 reviews