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The Hamilton Pen Company Reviews

4.9 Rating 2,943 Reviews

98 %

of reviewers recommend The Hamilton Pen Company

Company Reviews

Product Reviews

4.9

Based on 2,943 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Hamilton Pen Company:

Hamilton Pens is a UK based online store for Pens, Pencils, Refills, Journals and Accessories of all kinds.

We stock a wide range of brands which is growing literally on a daily basis, so you can bet that we have you covered!

We offer free first class shipping on all orders over £20 in the UK and have no limits on how small or large your order is. Each one is as important as the last and will be processed swiftly and with great care.

Keep writing!

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Phone:

01926 962765

Email:

info@hamiltonpens.com

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The Hamilton Pen Company 5 star review on 22nd February 2024

The Hamilton Pen Company 5 star review on 17th January 2024

The Hamilton Pen Company 5 star review on 17th January 2024

The Hamilton Pen Company 5 star review on 17th January 2024

The Hamilton Pen Company 5 star review on 17th January 2024

The Hamilton Pen Company 5 star review on 15th October 2023

The Hamilton Pen Company 5 star review on 16th June 2022

28

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very promt service, great pen good price, what more can you ask for, thank you.”

“Really woeful customer service from Nigel. They sent me the wrong item and insisted that I needed to return it at my cost and then they'd refund me. No apology, just a rather rude response. Won't use again.”

Hi Rachael Well, how disgraceful to leave a review like that. If you look back at the emails between us you will see that my response was as follows: "I’m sorry about that, please return it to us and we will exchange for you. If you let us have details of your postage cost we will reimburse you." It then transpired that you had ordered the incorrect item so you asked for a full refund rather than a replacement. The item was received by us this morning and we refunded you in full within 30 minutes of receiving the item along with your postage cost, despite you not returning the product packaging. Kind regards Nigel

“I did not receive my order. I think I wasted my money.”

“Impressive range of stationery. Feels like the order turns up just after you've clicked the 'purchase now' button. Fast efficient service with great communication. Thumbs up!”

“Unfortunately l made a huge mistake I found out much later I could have got the same product for £17 cheaper on amazon”

Thanks for taking the time to leave us a review. I have to say that I am a bit disappointed that we should be left a negative review for having done nothing wrong. The price we charge is less than the RRP and reflects the cost to us and the service we provide. We are not a big discounter like Amazon and would not attempt to compete with Amazon who are known for driving margins downwards with the consequent failure of small businesses that do try and compete. If you wish to buy from Amazon that is fine by us but please do not criticise us for your failure to research price opportunities prior to making your purchase decision.

“Ordering was very easy and item arrived one day earlier than expected.”

“Huge and expensive disappointment. The Shaeffer 300 pen I ordered bears no resemblance to the Shaeffer pens of old. It looks ok but when it comes to pens it’s all about the nib. This nib is cheap and scratchy. And non-replaceable so I can’t try fitting a different one.”

“I ordered a Sheaffer 100 Ferrari Fountain Pen in Black after I bought a regular model elsewhere a few weeks earlier in the blue/chrome trim. The medium nib was so smooth, I absolutely had to get a matching pen in black so that I’d always have blue and black fountain pen ink ready to go. Hamilton was the only company that had an all-black version. I didn't really mind that it was a Ferrari Edition because their logo was right on the top and quite discrete. So I ordered online and waited. Hamilton’s customer service was top notch. The pen arrived the next day in pristine brand-new condition. I mention this because I bought an expensive Waterman Hemisphere on Amazon UK and returned it because it had been inked and had scuff marks on it. In the end, I was actually very happy with the fact that I’d bought the Ferrari version of the 100 pen. I absolutely loved the Scuderia Ferrari engraving on the band, and the yellow Ferrari logo at the top of the pen perfectly complements the gloss black finish. The Ferrari box that came with it (along with officially licensed hologram) was a fantastic bonus on top. Overall I was very happy with the service from Hamilton and wouldn’t hesitate to order again after this first experience with them.”

The Hamilton Pen Company 5 star review on 9th July 2021

The Hamilton Pen Company 5 star review on 9th July 2021

The Hamilton Pen Company 5 star review on 9th July 2021

The Hamilton Pen Company 5 star review on 9th July 2021

“very at good and fast service with helpful people”

“Everything was fine. The order came very quickly; it was well packed and the pen is great. Thank you.”

“Excellently priced pen refills delivered promptly.”

“Very quick service”

“Excellent service and web site”

“The website is easy to negotiate. They stock quality goods and are very efficient.”

“In time for Christmas at short notice! Great product range, communication and delivery!!”

“The best gift ever!”

“Great prices and quick delivery.”

“Exceptionally quick and accurate delivery at a price that beats Amazon.”

“Delivery was fast! Just what I wanted.”

“Very quick delivery. Ideal refill for a Mercedes Benz Classic ballpoint pen”

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The Hamilton Pen Company is rated 4.9 based on 2,943 reviews