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The Golf Shop Online Reviews

4.9 Rating 4,729 Reviews

96 %

of reviewers recommend The Golf Shop Online

Company Reviews

Product Reviews

4.9

Based on 4,729 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 24th January 2024

The Golf Shop Online 5 star review on 22nd September 2023

The Golf Shop Online 5 star review on 7th September 2023

The Golf Shop Online 5 star review on 1st August 2023

The Golf Shop Online 5 star review on 30th January 2023

Douglas Dalziel

The Golf Shop Online 5 star review on 30th January 2023

Douglas Dalziel

The Golf Shop Online 5 star review on 28th July 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great I got charged twice. It took me a week and about 2 phone calls to yourselves to get refund onto my credit card. I ordered the ecco golf shoes on the Sunday 8th May. Your website had said I would receive them by the Tuesday 10th May. I didn't receive them until Thursday 12th May.”

Posted 1 year ago

Hi Anthony We are so sorry for the problem with your order. The delivery time on our website is only an indicator for orders placed on a Next Day service which it does say on the product screen and in the basket so apologies if this was missed. All standard orders are delivered within 3 to 7 working days so we were well within this time frame. As for the duplicate payment, we are incredibly sorry for this. We have never seen this happen before so this is why we would of told you the money has not been taken twice. However, I can see that for some reason it was and was flagged with our tech team to fix the problem. We refunded you one of the amounts on the 16th May. Apologies once again for this, we are a hard-working team and would do anything to make sure your experience with us is simple. If there is anything we can help with in the future please let us know. Kind Regards GSO

Posted 1 year ago

“Still not received it yet. Be a good idea to use another delivery coming, Royal Mail have let you down.”

Posted 1 year ago

Hi Ian Thank you for your feedback and apologies for the problems you have experienced with Royal Mail. We will look in to this to see what has happened. We hope you enjoy your goods. Many thanks GSO

Posted 1 year ago

“Wrong 1 got sent out not happy at all photo is what I should have got”

Posted 2 years ago

“How can you ask for a review when the things I ordered haven't even arrived yet. Very poor service”

Posted 2 years ago

HI Pat Thank you for your review, Your order is fine - the reviews trigger an email when an order is dispatched to you. I can see your order is still in transit and should be with you shortly with yodel. Kind Regards The Golf Shop Online Team

Posted 2 years ago

“Invited to write a review before the item even arrives. Asked for 24 hrs delivery as it was for my daughters birthday. Item was sent 48 hrs. 5 days later it’s still not here. Won’t be using again”

Posted 2 years ago

“Despite being asked to review performance, I have still not received my order. Not only that, when I try to track its progress, I am informed that I have no activity to track. Very unhappy, will not use this vendor again.”

Posted 2 years ago

Hi Patrick Thank you for your review, We sent your order out in good faith to you, we did send your order a few days after ordering, however, it reached you within the 3-7 working day time frame for this order. Of course if you would like them quicker please do let us know next time and we can place a next day service for you. Kind Regards The Golf Shop Online Team

Posted 2 years ago

“I haven't received item yet?”

Posted 2 years ago

Hi Ann, Thank you for your review, i can see we have now been in contact with you. We did send this on time and in good faith to you however the courier delivered and it went missing from there. Im glad my colleague has now resolved the problem for you. Kind Regards The Golf Shop Online Team

Posted 2 years ago

“Not received the product yet”

Posted 2 years ago

Hi Raymond I have tracked your parcel and can see we sent this and it was delivered on the 19th April. If you have any problems with the delivery please let us know via customerservices@thegolfshoponline.co.uk If you have received your parcel please would you consider changing your review, we work in good faith and try our best to get products to you as quickly as possible and this was delivered within 2 working days of the order due to the bank holiday. We would really appreciate this. Many thanks GSO

Posted 2 years ago

“3-7 days delivery promised before order. 7 days later not even dispatched. Excuse - we're busy (i.e. making more money but not resourcing responsibly).”

Posted 2 years ago

Hi We are very sorry you feel this way. The order was placed on the evening of Monday 11th April and due to the bank holiday this weekend we have now dispatched your order today on a next day service. Therefore your order left within 5 working days which is within our 3-7 working days delivery time. We spoke on the phone earlier today and I also confirmed this for you. It is a busy time of year for us after The Masters and with the Easter bank holiday, however, we work really hard to make sure your orders get to you on time and in great condition. If you would consider changing your review we would really appreciate it as we feel it does not reflect the service we provided. Many thanks GSO

Posted 2 years ago

“1 week later and I’m still awaiting delivery. Poor stuff”

Posted 2 years ago

Hi Niall We are very sorry you are still waiting for your delivery. I can see we sent both of your orders within 2 days of your order so you should certainly have received them by now (the order you placed yesterday left us today so should be there very soon). If you have any problems with delivery please let us know on customerservices@thegolfshoponline.co.uk If you have received your order and are happy with our quick service please would you consider updating your review, we work really hard to try and get products to our customers and if anything does go wrong we try our best to sort it out as quickly as possible, so we would really appreciate this. Many thanks GSO

Posted 2 years ago

“I was emailed with a delivery date, 3 days later, still waiting.”

Posted 2 years ago

Hi E Bartlett I have tracked your parcel and can see we sent this and it was delivered on the 19th April. If you have any problems with the delivery please let us know via customerservices@thegolfshoponline.co.uk If you have received your parcel please would you consider changing your review, we work in good faith and try our best to get products to you as quickly as possible and this was delivered within 5 working days of your order. We would really appreciate this. Many thanks GSO

Posted 2 years ago

“Not arrived yet ?”

Posted 2 years ago

Hi John I have tracked your parcel and can see we sent this and it was delivered on the 19th April. If you have any problems with the delivery please let us know via customerservices@thegolfshoponline.co.uk If you have received your parcel please would you consider changing your review, we work in good faith and try our best to get products to you as quickly as possible and this was delivered within 5 working days of your order. We would really appreciate this. Many thanks GSO

Posted 2 years ago

“Haven’t had the delivery yet.?”

Posted 2 years ago

Hi Chris I have tracked your parcel and can see we sent this on the 13th April and it was delivered on the 15th April. If you have any problems with the delivery please let us know via customerservices@thegolfshoponline.co.uk If you have received your parcel please would you consider changing your review, we work in good faith and try our best to get products to you as quickly as possible and this was delivered within 5 working days of your order. We would really appreciate this. Many thanks GSO

Posted 2 years ago

“Still awaiting my delivery?”

Posted 2 years ago

Hi, thank you for your review. If you could let us know your order number we can certainly help with this and look in to it for you. Many thanks GSO

Posted 2 years ago

“Was not happy that my parcel was just left by my door, anyone Gould have picked it up , and I don’t know anyone called bill or was it Ben that was happy to receive my parcel ??”

Posted 2 years ago

Thank you for your recent review, Im sorry to hear that yodel have left your parcel on the doorstep for you i can only apologise for this ourside. We pay for a signed for service with yodel so we expect this to be hand delivered to you. Thank you for raising the problem we will raise a case with yodel for this, and i hope you now have your sweater you can enjoy.

Posted 2 years ago

“I would love to write a review but the truth of the matter is that the item I ordered has not arrived!!”

Posted 2 years ago

Hi Martin Thank you for your review. We are sorry to hear you have not received your parcel yet. This left us on the 31st January and I can see by the tracking it was delivered and left in a safe place by Royal Mail on the 4th February. If you have not received your parcel still, please can you email customerservices@thegolfshoponline.co.uk so we can look into this further for you. Many thanks TGSO

Posted 2 years ago

“Delivery hasn’t arrived but said it has? Please help”

Posted 2 years ago

Hi Scott We are sorry you have not received your delivery yet. I can see from your tracking it should have been delivered yesterday at 10:05am. I have sent you an email so we can get this resolved for you. Many thanks TGSO

Posted 2 years ago

“Would love it if it would arrive not received yet”

Posted 2 years ago

“Order not received”

Posted 2 years ago

“The information on my item described it as full cord and when it eventually arrived it was 100% rubber. Felt poor quality and not what I thought from the product description I was getting.”

Posted 2 years ago

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The Golf Shop Online is rated 4.9 based on 4,729 reviews