The Fireplace Warehouse Reviews

Name: The Fireplace Warehouse
Address: 215/233 Accrington RoadBurnley, 215/233 Accrington RoadBurnley, Burnley
Rating: 4.37

4.4 Rating 288 Reviews

85 %

of reviewers recommend The Fireplace Warehouse

Company Reviews

Metrics

Info

4.4

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01282 832550

Email:

neild@thefireplacewarehouse.co.uk

Location:

215/233 Accrington RoadBurnley,
215/233 Accrington RoadBurnley
Burnley
BB11 5ES

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The Fireplace Warehouse 5 star review on 26th March 2022

Anonymous

AMAZING! The fireplace we had installed last week is just simply beautiful. For many years we thought of having a gas wood burner with a new fireplace installed however we could not face the decision making and the anticipated mess! However, we were so wrong. The Fireplace Warehouse had been recommended to us by the owner of building and plumbing company I use regularly in my job; he had had an excellent experience with them and he is actually in the trade so we were happy to check out his recommendation. I think it speaks volumes when other trades recommend. On arriving at the showroom in Burnley we were guided to the fireplaces and wood burners appropriate for our home's needs and are so grateful to David Haworth who "held our hands", played referee (!) and for informing us of the different alternatives but also advising us of the most practical solutions. Once the survey was carried out some ten days after visiting the showroom, David went through everything again with us. He was so patient with me he deserved a medal! David explained the whole process and what it would involve. We were given the option to arrange some of the preparation work ourselves if we so wished - as I have excellent contacts in the trade through my job we opted to arrange to have the chimney swept, we had the scaffolding erected to allow for the flue liner to be inserted, we had a trench dug around our property from the gas box to the lounge (as we have tiled floors through out we could not go under the floor) and arranged the skip. David would have arranged these preparation works if we needed him to and for some that could be a very good option. We were advised by David the process would take two days for the installation and we should pay the installer direct. Installation Day arrived - I cannot thank Steve Dewhurst and his assistant, Micky enough. They were brilliant. Turned up at the appointed time, laid out coverings on my floors to protect them, such clean, efficient workers. They kept the mess to an absolute minimum which lets face it soot and bricks and crap are not the cleanest of materials yet they made it look effortless. They worked so hard - two long days but got it done. They managed to lay the gas pipe so it was discreet and well hidden so aesthetically you would not notice it, but within the safety guidelines. I am attaching some photos to show the height they had to climb up the scaffolding just to drop the flue liner down and did it with no complaints. They were truly amazing and I now have the fireplace of my dreams with the most beautiful wood burner, mood lighting behind and gorgeous grey tiles in the background - please see the photos taken day and night! Just got to sort the rest of the room out now - more decisions! THANK YOU DAVID, STEVE AND MICKY - SIMPLY THE BEST. Maria & Paul, Parbold

The Fireplace Warehouse 5 star review on 14th June 2016

Maria Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent almost £1,600.00p on a fire surround and fire in mid January. I was promised fitting the following Monday so took a days holiday. The fitter and fireplace never turned up. The fireplace was fitted the following Friday. After fitting the Brock fireplace we noticed that the spot lights displayed an orange glow through the marble. We let them know and was promised this would be put right. A fitter came and couldn't repair it. This is now over 5 weeks ago and after many phone calls it is still the same. I have asked on many occasions for them to take out the fireplace and give me my money back. I am still waiting. At no point has a manager called me to explain what is going on.”

Helpful Report

Posted 10 years ago

Dear Mr. Newman, Thank you for your review, please accept our apologies for any inconvenience that you may have felt to have been caused. After we were contacted by our Bolton store manager to advise of the issue that you were having, we immediately contacted the manufacturer to let them know of the problem. They have re-designed & modified the fireplace & have re-located the lighting. This has cured the issue & I believe that the new style of fireplace was installed a week ago, to your satisfaction. The young lady, Nikki, from the Bolton branch that you have been speaking to on many occasions since the issue was first notified, is in fact the Bolton Store Manager and looking at the records, spoke to you several times a week to keep you fully informed of the progress. If we can be of any further help or assistance, then please dont hesitate to contact us Kind regards The Fireplace Warehouse (Online Team)

Posted 10 years ago

“Helpful,friendly,down to earth .Ordered our fireplace which was delivered just when we wanted it.Very helpful afterwards when we just needed a bit of advice.Will recommend without any doubt.”

Helpful Report

Posted 10 years ago

“I got my fire & fireplace within 3 days of placing my order, Extremely fast service & very helpful when my fitter wasnt sure which way a part of the stone went up. I would certainly use them again”

Helpful Report

Posted 10 years ago

“Predrilled hole on the down right hand side was a few mm out so I had to re drill. No problem,good quality”

Helpful Report

Posted 10 years ago

“very helpful and quick with delivery would use you again”

Helpful Report

Posted 10 years ago

“Still waiting to hear anything about my order which hasn't arrived after three weeks. May well be the fault of the manufacturer who is being chased up but staff today. The money has been taken via PayPal and no contact from anyone till I phoned this morning. To add to the confusion, the phone number quoted on the order confirmation is not recognised. Needs to be sorted.”

Helpful Report

Posted 10 years ago

Hi there, your pebble set was dispatched by the manufacturer within 3 working days of your order being placed. I have checked & a confirmation email was sent to the email address supplied, when the order was placed. We were not aware that you had not received your pebble set until you contacted us today, but now that we are aware of it, we have contacted the manufacturer to resolve the issue. These should be with you in the next couple of days. Please accept my apologies for the delay - Regards Neil - The Fireplace Warehouse Online Team

Posted 10 years ago

“Was supposed to get a 3200 fire fitted today they came started to fit it and after knocking hole in my chimney breast they decided it was to windy to go on roof and now I'm left with no fire and wind blowing through the house for another 3 days and when I enquire about compensation was told I'm not getting no discount for my inconvenience even though I've to take another day off work”

Helpful Report

Posted 10 years ago

Hello Mr. Brindle, Thank you for leaving your review & please accept my apology that you were not 100% happy with the initial installation. On the particular day of the fit, the installers were experiencing high winds & heavy rain after the tail end of a storm over the previous couple of days. They performed a risk assessment & it was deemed extremely unsafe to go on to your steep roof on that day. However, they did inform you of this & started the prep work within the room & covered the opening after, so that there would be minimal disruption & fuss for yourselves when they were able to return & fit the flue liner in your chimney system. The installers were able to return three days later once the weather had subsided adequately & they were able to complete the installation to your satisfaction. Whilst I accept that you were not happy on the day, I am sure that you will appreciate that the safety of any installer that may be working on a roof must take priority over anything else. We are able to control a great many things but cannot, unfortunately predict or control the weather. As a large retailer, but not multi national link of store, we feel that it is not appropriate to offer compensation for issues such as this, that are out of our control. At the end of the day, this would only result in higher prices for everyone, which I am sure that you will appreciate, nobody likes to see. I hope that this answers your review & hope that your lovely new fire & fireplace will bring you pleasure for many years to come Kind regards The Fireplace Warehouse Team

Posted 10 years ago

“Having paid nearly £4000 the wind noise down the flue is unacceptable. I contacted The shop someone rang back saying they would look into it that was in June we are now in September after sales 0”

Helpful Report

Posted 11 years ago

Hello Mr Rogan, thank you for your review & bringing the matter to our attention. I have looked back in to the customer service log & note that we have spoken to you on a couple of occasions regarding the noise issue. When a flue liner is fitted in to a chimney system, there are a few occasions during adverse & windy weather conditions, where the wind noise can amplify down the liner. This is a little like blowing over the top of an empty milk bottle. This wont happen a great deal but can happen occasionally. If you would like to call the office on 01282 832 550 then we can see if we can find a solution to the issue for you - Kind regards, The Fireplace Warehouse Online Team

Posted 10 years ago

“I was very pleased with the service I received when I dealt with The Fireplace Warehouse recently. The order was received when expected within three days and I was delighted with my purchase. I would certainly use this Company again.. M Ford”

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Posted 11 years ago

“Customer service was excellent by John in the showroom fantastic advice on the Legend fire. We ordered on 13th April and had Delrosso Limestone fireplace with Legend fire fitted on 18th May. The service was first class, fitter Mr Dewhurst and colleague were excellent carried out the installation with great care and precision. We looked at lots of suppliers and are so glad now we chose The fireplace warehouse Our fire looks classy and we are over the moon with it thankyou to all your staff and fitters Regards Pete Corser,, Westhoughton”

Helpful Report

Posted 11 years ago

“Excellent service. Fire delivered in good time and no problems. Would recommend.”

Helpful Report

Posted 11 years ago

“Overall I got good service. The site is a little unclear regarding the delivery process. I placed the order 11 March. 17 March I emailed requesting a delivery date. No response. 19 March I re-sent request. 19 March I received this response; "...the ceramic set was dispatched directly by Legend fires of Blackburn. I have asked our customer service department to chase this up...". 20 March order delivered. There was no delivery date given and no notice of delivery from Legend Fires of Blackburn. This makes it difficult to arrange receipt of goods. One back panel cracked after 7 days use. After meeting the usual checks I received a replacement in good order. All communication was courteous without fraction. I will use The Fireplace Wharehouse again.”

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Posted 11 years ago

“Service was excellent, and the Price of the product was exceptional. Overall completely satisfied. We will continue to use Fireplace Warehouse. Thank you.”

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Posted 11 years ago

“I ordered a pebble set for my parents Legend Spirit gas fire, they came within two working days & fit perfectly. My parents are delighted & so am I. Five star service,”

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Posted 11 years ago

“After ordering the fireplace I received no update whatsoever, I didn't even receive a delivery date it just turned up and luckily there was somebody there to receive it.”

Helpful Report

Posted 11 years ago

Hello Mr Shadwick, thank you for your review & comments. Unfortunately once an item leaves us, we are at the mercy of the delivery company. They are normally very good & contact customers to arrange a mutual delivery day. Due to the size & weight of the stone fireplaces, the delivery companies normally dont just turn up as they then have to re-schedule. This costs them time & money. I have spoken to them & they tell me that they did arrange to deliver on a specific day for you. I am not sure just where the communications broke down but can only apologise that the delivery was not up to the high standards that we have come to expect Kind regards The Fireplace Warehouse Online team

Posted 11 years ago

“I bought one of your Orbe limestone fireplaces from your eBay site. Can I just say that it is far better than I ever expected for the money. Brilliant quality & looks much more expensive than it was. It was delivered in 6 days, quicker than expected & the delivery company was very good, ringing me & booking a delivery day beforehand. It makes a refreshing change to deal with such a friendly company & I will have no hesitation in telling my friends about you - Thank you, David Wilkinson”

Helpful Report

Posted 11 years ago

“Excellent service, received parts within a couple Of days of ordering”

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Posted 11 years ago

“I received the wrong goods so called to tell you. I was asked to send the goods back so that the correct item could be sent out. I did this which cost me £17. I have receipt for this so expect to be reimbursed. Is there an e mail if can scan this receipt to? And how long until I receive the correct item? I ordered a chrome fireguard.”

Helpful Report

Posted 11 years ago

Hello Sally, we received the fireguard back Thursday PM. Unfortunately the manufacturer misread the order & sent the wrong colour. Please accept our apologies. The correct fireguard has been ordered & should be with you in a couple of days. We will, of course, refund your return postage - please email this to me at: neild@thefireplacewarehouse.co.uk I will arrange o get this refunded back to you. Kind regards Neil - The Fireplace Warehouse Online Team

Posted 11 years ago

“We are more than happy with our fireplace and would certainly recommend you to friends and family? Looks stunning now fitted ? Thanks”

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Posted 11 years ago

“We are very pleased with this fireplace except for a small slight cut on the front near the top.”

Helpful Report

Posted 11 years ago

Thank you for your review. I note that you say that there was a small 'cut?' on the fireplace top. As this is a boxed item ready to go straight out, we dont see the item before dispatch. I have looked at our customer services log & also note that you haven't been in touch with us about this, so this review is the first that we were aware of a possible problem. If you could kindly get in touch with our customer service team, then they will take a look at it for you. Regards The Fireplace Warehouse Online Team

Posted 11 years ago

The Fireplace Warehouse is rated 4.4 based on 288 reviews