This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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The Fireplace Warehouse
"I ordered an Esse Sunvision multifuel stove a few weeks ago & had it fitted this week. The fitters were extremely good, clean, tidy and did an brilliant job.
When we visited the store we were overwhelmed by the choice and got talking to the Store Manager, Nigel, I think his name was(?) I wear a hearing aid, so maybe mistaken & I noticed that he did too, which I found unusual for a relatively young man
He showed us many stoves and lit 4 different ones to show how easy they are to light & to control. I thought that I had done my homework on the internet but found to my surprise that you shouldnt always believe what you read & he corrected me but in a very nice way, explaining to both me & my wife in plain English that we could both understand. We didnt realise that you can control them & turn them up & down like a gas fire.
The manager arranged for a surveyor to call & he was spot on with what he told us in the shop. The surveyor, a big chap called Adrian was very nice & pleasant and again like Nigel, explained things simply.
My wife would be the first to admit that I can be a bit (ok, a lot) stubborn and dont tend to listen but all in all, they really looked after us. I never leave 5 star reviews as I believe that everything can be improved on, but I'll give them their due, they were very close & closer to being perfect than any company that I have dealt with in the last 20 years!"
"When fitting the plinth it split in two, ordered a replacement- that split in two. Have been refused any compensation - disgusted."
Thank you for your review. I have looked in to the file regarding this and the fireplace was solid limestone, with a solid limestone hearth. Both hearths cracked due to incorrect installation by the person that installed for you. If stone hearths are not correctly bedded on the correct sand/cement mixture, it leaves a hollow void underneath that can lead to a potential weak spot.
We supplied the second hearth at our cost price to help you out, which we didnt need to do
This was not a fault in either of the limestone hearths supplied but a fault caused by your own installer. We offer a full, professional installation service by time served, qualified fireplace installers, who fit fireplaces day in, day out and who we have been using for many years. They are insured against this sort of thing happening.
Unfortunately you declined this fitting service, instead using your own person who had very little, if any experience and certainly didnt have any insurance to protect you.
I hope that this clear things up for you?
The Fireplace Warehouse Online Team
Posted 2 weeks ago
"A Big thank you to Donna in Chorley Old Rd store very professional and friendly also to the two fitters Steve and Derek arrived at agreed time went about their work Dust sheets down very professional took pride in their work friendly and always cleaning up as they went along done a fantastic job fitting the fireplace and new fire looks stunning massive thank you to all three of you would have no hesitation recommending you"
"Although my delivery was a week later than promised. I was over the moon with my purchase. And now it's installed I couldn't be happier it looks stunning I got the dovetail arched grey and white marble thanks fireplacewarehouse"
"Prompt delivery and an excellent high quality product at a great price, can highly recommend many thanks"
"I visited the store with my partner as we are a young couple who have recently bought a house.
We went to look at a range of stoves and when we got to the fireplace warehouse, we couldn’t have been greeted in a better manner the staff where unbelievably helpful and seemed extremely enthusiastic.
As we are no experts on fires we were worried that we wouldn’t get the best for our money.
However, this wasn’t the the case at the fireplace warehouse as the stove experts showed us through a range of different stoves within our budget and didn’t push us into anything.
We picked a sunvision stove and a week later the fitters came out to our home and installed the stove in a clean and tidy fashion. The workmen where brilliant and had a attention for detail.
We are overwhelmed with the installation and would highly recommended anyone to go to the fireplace warehouse."
"We visited Bolton store last week we have visited so many fire shops and was loosing the will to live till we went here we was made feel so welcome by Donna she did not make us rush and told us to take our time even though the shop was closing she still had time for us she is a credit to the company and we highly recommend go see Bolton store.thank you so much"
"We paid a visit to the shop in Bolton were we were met Donna who was very polite and friendly she helped us every step of the way we chose a stunning marble fireplace ,fitting was done in a couple of weeks delighted with the fitting as well highly recommended"
"We are extremely satisfied with our fire which was fitted last April, we had the Madison Delux Fireplace and Logic HE Balanced Flue Fire, which looks great, the only downside & the reason for not giving 5* is the after service, I rang several times to ask why the glass was getting marked on the inside and also why we had a scorch mark on the stone surround by the on/off lever, after being passed from piller to post, someone managed to give me the fitters phone number who explained how to get inside the facia to clean the glass but couldn’t explain the scorch mark, I again mentioned it to the Fireplace Warehouse Burnley for a reply, STILL WAITING"
"The Fireplace Warehouse (Burnley) is a great place to choose, buy and have fitted a new fireplace and fire.
They have a very comprehensive range of fireplaces and fires of all types to choose from spread over two large floors. They also have many of them in a typical room setting along with an excellent selection of mirrors and artwork on sale too.
Neil, the showroom manager, dealt with us in a most friendly and helpful manner with lots of tips on what would look good and he also helped us make an informed choice on our fireplace and fire (54” Tiree and Eko gas fire). Andrew and Joanne who fitted this for us were also friendly and very efficient and tidy in al they did and the end result looks fabulous in every way.
I can fully recommend the fireplace Warehouse for excellent customer service, great choice, fabulous value for money and a great fitting service. We have been back to also buy a piece of artwork and again let me say that compared to most specialist retailers they have a much bigger choice here too."
"We have recently had a Kibble fireplace fitted by DMT Fireplace Installations and just wanted to say how pleased we were with the engineers. They were on time, courteous and very clean workers and did a brilliant job!! The fireplace looks fantastic! From choosing the fireplace to the final fitting we couldn't have been happier with the service. Will certainly return to Fireplace Warehouse!!"
"I bought a fire trim online from The Fireplace Warehouse. Very efficient and smooth transaction. Great communication and helpful staff. I strongly recommend The Fireplace Warehouse.""
"Every aspect of the purchase of my Alameda Fireplace Suite from The Fireplace Warehouse could not of gone smoother. The staff and delivery men were polite and very efficient and the cost was very competitive. I strongly recommend The Fireplace Warehouse."
"My Wife and i visited Fireplace Warehouse at Bolton on friday 2 jan we were attended to by a nice lady called Donna she was very informative and a pleasure to deal with .She also give us a good deal she is a asset to your company we will be returning in the future
Mr B Jackson New Longton"
"I bought an Esse stove online, great communication via email and phone. Very helpful and very pleasant, dealt with all of my queries promptly. Great service, I would definitely recommend The Fireplace Warehouse."
"Just had my fireplace yesterday and it is beautiful. So this is a massive thank you to all the staff at Bolton and all the other people involved. We did have a problem at first but with the help of all the staff it was all sorted. Everyone was just brilliant and all I can say is if you are thinking of buying a new fire and fireplace make your first stop Fireplace place warehouse. Also the after care is the best and if you do need help about anything they are there for you.Many thanks to all xxx Maureen"
"Great company & very informative. The Napoli fireplace that we bought is far better than we ever imagined it to be. The order was delivery quickly & we received it on a Saturday, which was great for us. We would definitely use The Fireplace Warehouse again"
"Bought my fireplace some 3 years ago and everything went
well ie delivered on time and good quality . Recently the optimist flame stopped working properly .A call to Neil the manager resulted in delivery of spare parts free of charge and fire back working .great customer service .Highly recommend Fireplace Warehouse
"Bought a Gazco Logic HE gas fire and limestone fireplace.
Neil was excellent in helping us choose and giving us advice.
We had to arrange our own installers as we are in South of England, but Neil was supportive in advice.
Fireplace and fire successfully installed without any issue. Asked fitters about quality of product and they said it was very good (although they had to create attavhments to secure fire surround - but this wasn't an issue). I would recommend Fireplace Warehouse"
"Had a gas stove installed in June which didn't have a living flame, it was just a blue flame
After many phone calls ( some calls never returned) and a couple of visits from gas fitters, Adam from the technical department ( who was not aware of our problem till september) came with a gazco technician and changed the stove which had the right result.
The four stars is for Adam who resolved the problem within two weeks and was a very good communicater. As for the rest of the staff they need to communicate more between themselves, sometimes getting to talk to them was like pulling teeth."