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The Fireplace Warehouse Reviews

4.3 Rating 272 Reviews
84 %
of reviewers recommend The Fireplace Warehouse
4.3
Based on 272 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read The Fireplace Warehouse Reviews
Visit Website

Phone:

01282 832550

Email:

neild@thefireplacewarehouse.co.uk

Location:

215/233 Accrington RoadBurnley,
215/233 Accrington RoadBurnley
Burnley
BB11 5ES

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The Fireplace Warehouse 5 star review on 26th March 2022
Anonymous
The Fireplace Warehouse 5 star review on 14th June 2016
Maria Evans
Anonymous
Anonymous  // 01/01/2019
Went to the fireplace warehouse in Burnley Staff was very helpful and friendly, John guided us around and helped us pick and choose the perfect fireplace for our home .
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Posted 5 days ago
Met Steve Melling after my sister in law purchased a fire from him. I returned to purchase a Solus Electric Fire which was stunning, and purchased with the Coppice Real Log Set which makes it beautiful. He was efficient answered all questions and demonstrated all settings on this model. Would highly recommend and the store has excellent layouts showing the fires at their best. I ordered the 1 metre fire and it is just as stunning as the larger models on display. I had an idea of what I was looking for as loved the gadgets attached to this model Paid final balance on 2 November and delivered on the 6th November prompt and efficient
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Posted 1 month ago
Excellent service, very helpful staff, honoured price guarantee no quibbles, spot on with delivery; would recommend. Bassington E fire purchased from Fireplace Warehouse Bolton.
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Posted 1 month ago
Greeted at the door, unsure as to which fire we were able to have in our existing fireplace, to achieve the looks we were after. Guided and advised by Neil in a totally professional way without being pushy. Very happy with our chosen fire and look forward to it being fitted in a few weeks time. Thanks.
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Posted 1 month ago
We’ve just called into The Fireplace Warehouse at Bolton and wow what a welcome we received and how much professionalism and knowledge was imparted to us !! Highly Recommend ⭐️⭐️🌟⭐️⭐️ + Donna & Mark both impressed us so much, so helpful and so friendly !! We can’t wait to start our fireplace journey with The Fireplace Warehouse 🤩🔥🤩 Mr & Mrs G
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Posted 2 months ago
Visited the Bolton store today…..Donna was extremely helpful. I’d already had a ‘web chat’ which was very good for getting initial advice. Had an idea what we wanted, but was good to see the many fires on display! More than happy with our purchase and the customer service.
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Posted 2 months ago
Just visited the shop in Burnley,they have a great selection of fires and surrounds.Great advice from Neil the manager,and no pressure first class👍.
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Posted 2 months ago
Fireplace Warehouse has a great site and easy to navigate and see what I wanted. They have a good easy to talk to site and Mike was a great help and my order was easy talking to him about and order, great that they will deliver to Aberdeen thanks to them.
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Posted 3 months ago
Was helped by Steve to choose the fire and surround that would best suit or needs. On the day of fitting the workmen arrived at the given time and fitted the fire and surround. There was no mess or damage to any paintwork or carpet. They were extremely skilled and professional and put care and time into the job in hand I would definitely recommend The Fireplace warehouse. We were 100% satisfied from start finish with the service they provided
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Posted 3 months ago
Called at Burnley and purchased our fire from the very helpful Paula. Hoping to receive delivery within the next 3/4 weeks.
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Posted 3 months ago
Visit the Burnley showroom and John provided an excellent service, extremely knowledgeable fully addressing our many questions. John went the extra mile even firing up a log burner demonstrating its functionality. As promised a quotation was forwarded which we were very happy to accept. All round first class service!!
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Posted 3 months ago
Great customer service from Donna at Bolton branch - would definitely recommend
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Posted 3 months ago
The service that I received was second to none. From the moment that I stepped into the shop, help was forthcoming. When the fireplace was delivered, the team who fitted both the fire surround & gas fire were pleasent and very helpful. I highly recommend this shop, if you looking for a fire/surround.
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Posted 3 months ago
Excellent service from start to finish Visited the showroom at Burnley John, the sales rep was very helpful and knowledgeable he helps us pick the perfect fire and surround The fire was fit with in 2 weeks of purchase Glenn arrived on the date and time given for fitting They completed the job with minimal mess or disruption I wouldn't hesitate to recommend fireplace Warehouse to anybody wanting a professional job doing at a reasonable price Thanks, John at fireplace Warehouse and Glenn at New flame installations Pete
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Posted 4 months ago
Fantastic service from Donna on the shop floor to the two guys who carried out the installation. Wide range of fireplaces to suit all tastes and got a real bargain too. The whole staff were extremely helpful and addressed any queries right away. Fitting was very neat and tidy with good advice and tips. A very friendly yet professional outfit. Would highly recommend.
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Posted 4 months ago
Can't thank this company enough. Absolutely outstanding customer service and most importantly the media wall amd fire looks fantastic
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Posted 5 months ago
We were extremely pleased with the help and service from Julie and Donna at the Bolton showroom when choosing our fire and media wall. They were fitted by Jamie and his assistant who did a fantastic job. Thank you to everyone involved 👏
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Posted 6 months ago
Excellent service by Donna, fitters were very efficient and did a brilliant job. Can't recommend them all enough !!
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Posted 6 months ago
Shout out to Donna at Bolton very helpful and Knowledgeable,in helping us replace our fire.Every thing was done as promised and on time.The fitter Steve was soperb and removed the old fire and left everything spick and span.Would not hesitate to recommend Fireplace Warehouse to all .
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Posted 6 months ago
Found Donna very knowledgeable and helpful in selecting a fire.It was delivered and fitted on the days promised.Steve the fitter did a great job and the removed the old fire without complaint. I can unreservibly recommend fireplace warehouse to all .
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Posted 6 months ago
The Fireplace Warehouse is rated 4.3 based on 272 reviews