Overall I got good service. The site is a little unclear regarding the delivery process. I placed the order 11 March. 17 March I emailed requesting a delivery date. No response. 19 March I re-sent request. 19 March I received this response; "...the ceramic set was dispatched directly by Legend fires of Blackburn. I have asked our customer service department to chase this up...". 20 March order delivered. There was no delivery date given and no notice of delivery from Legend Fires of Blackburn. This makes it difficult to arrange receipt of goods. One back panel cracked after 7 days use. After meeting the usual checks I received a replacement in good order. All communication was courteous without fraction. I will use The Fireplace Wharehouse again.