The Apostille Service Reviews

Name: The Apostille Service
Address: Union House, 111 New Union Street, Coventry, Coventry
Rating: 4.81

4.8 Rating 1,656 Reviews

96 %

of reviewers recommend The Apostille Service

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About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

Visit Website

Phone:

02476103104

Location:

Union House,
111 New Union Street,
Coventry
Coventry
CV1 2NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing service, they translated a death certificate erroneously twice and ended up sending me a birth certificate with somebody else’s personal data in a third language! A full refund is the least I expect for a sub-standard service!”

Helpful Report

Posted 2 years ago

Dear Christina We appreciate you taking the time to provide feedback regarding your recent experience with our translation service. We sincerely apologise for the disappointment and inconvenience caused by the errors in the translation of the death certificate. At The Apostille Service, we strive to deliver accurate and reliable translations to our valued customers. While the vast majority of our translations are error-free, we understand that human errors can occur, and we deeply regret that this was the case with your documents. We want to assure you that we take your feedback seriously and have thoroughly reviewed our internal processes to prevent such issues from happening again in the future. In light of the inconvenience caused, we are issuing a full refund for the service you received. This should show on your account shortly. Once again, we apologise for the mistakes made in your translation and any inconvenience it may have caused. I will be in further contact with you via email to resolve this.

Posted 2 years ago

“Absolutely superb service. Really lovely, helpful staff (I dealt with Chloe and Lewis mainly but everyone was really helpful). The service from me posting in the afternoon to receiving apostilled documents back was within 4 days on both occasions. Considering the FCO state 20 days as a guide for return of documents, this is quite amazing. I have already recommended The Apostille Service to my U.S. based wedding co-ordinator and fully recommend them to anyone requiring apostilles. You won't be disappointed!”

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Posted 2 years ago

“I found out that I needed to get my documents apostilled very last minute. I spoke to Lewis on the chat explaining that my appointment at the consulate was in a week's time and asked if it was possible to get the documents apostilled and posted back in time. He told me that if I addressed the envelope to him he would do his absolute best to get them done in time. I posted them off straight away but the next day I found out I needed my marriage certificate apostilling too!! I posted it off with a note asking if they could work a miracle and also get this one back to me by the time of my appointment too. Lewis emailed me to say he had received my original certificates and that he had recognised my name on the marriage certificate and taken over the order. He assured me that all would be back to me in time for my appointment and I'm pleased to say everything was!! I can't recommend this service enough and I'm so grateful to Lewis for getting everything done so quickly. He really went above and beyond and I'm incredibly grateful.”

Helpful Report

Posted 2 years ago

“I Drove 1 hour to collect my document from their address but when I went i was told that the document was delivered and that i had to wait 2 more days for it also had to miss my appointment because i did not have the document yet.”

Helpful Report

Posted 2 years ago

Thank you for your review and valuable feedback. I have looked into your concerns and can see there was some confusion regarding your instructions regarding return delivery after several changes to the order. The notes on the order show the following: - the order was initially placed with the instruction to return using our next day UK courier service - you then emailed us to ask us to change the order to a collection on completion - you then later rang and reverted back to a next day courier as per the original order - you then rang on the afternoon of completion and asked if the order was ready. We confirmed it was ready not realising your intention was to now come and collect which was another amendment to the order. We had already booked the courier to collect and it was collected shortly afterwards. The document was dispatched yesterday and will be delivered today so will only be one day longer than you wanted, not two days. Hopefully this will allow enough time for you to make your appointment. We do try very hard to complete all orders as quickly as possible but ask clients to leave enough time for small delays during very busy periods as we can not give a guaranteed completion time. We are very sorry for any inconvenience caused and hope you make your appointment in good time.

Posted 2 years ago

“daffafas fadffs aff afsfs”

Helpful Report

Posted 2 years ago

“It is the first time that I have used the service. I live in Peru and by regulatory requirements, in order to be a lecturer at a local university I had to apostille my graduate degrees obtained in the UK. I was worried at the beginning because thought that it was going to be a quite difficult and long process, but now that I got my degrees back very quickly, I am more than happy and impressed by your service.”

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Posted 2 years ago

“Brilliant - helpful, knowledgeable and reliable.”

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Posted 2 years ago

“Quick professional service”

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Posted 2 years ago

“Quick service. Easy to use.”

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Posted 2 years ago

“Amazing and quick service! Helpful and exactly what I needed.”

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Posted 2 years ago

“Fast and efficient service, the return courier cost is a bit expensive though, but it was an emergency so I had to do it.”

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Posted 2 years ago

“Efficient and quick service with friendly advice.i would recommend this company who wants professionalitt”

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Posted 2 years ago

“Excellent service! Received our CoNI on Friday before a bank holiday, and returned it the following Wednesday! Very quick and very professional-two happy customers! Recommend!”

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Posted 2 years ago

“Very easy to navigate the website however after receiving the confirmation email it asked me to send documents by mail. It didn’t say exactly what documents and also I don’t currently live in the UK. I contacted their chat support and spoke to Lewis; or as I now call him ‘Lewis the Legend’. He completely sorted me out and when I lost connection was just about to call me when we got reconnected. Really helpful guy and totally made my day as I’m trying to get a Civil partnership in France and no one was able to help me other than this site and Lewis.”

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Posted 2 years ago

“I consider the service provided of top quality, fast, and reliable. Highly recommendable.”

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Posted 2 years ago

“Very good service once I got through. Trouble was the Online Website has been down for weeks so bit of a hassle trying to organise this from abroad.”

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Posted 2 years ago

“Very quick response and quote recommend this service always”

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Posted 2 years ago

“Amazing service! I can’t believe how quickly this was processed. Thank you so much. Definitely recommend!”

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Posted 2 years ago

“They are saying unable to verify my degree from my university but actually I already gave them a website which my university said is the only way but they refuse and ask for GBP50 more for it. Means they unable to do it but other can from the 1st step, so I want them to return my money but I don’t receive it yet.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We do not feel this is a fair reflection of our service. We received a copy of your degree via email. For degree certificates sent to us digitally, we have to verify the documents are legitimate with the issuing university before our solicitor can certify these. In response to your email, we offered various options for doing so – Option 1 – you arrange for someone at the university to email us a confirmation of your qualifications (this could be a tutor or the records/admin office) Option 2 – some universities allow students to share their documents or qualifications with third parties via a website/portal Option 3 – you pay us a £50 verification fee and complete a consent form, and we will try and verify the qualification with the university ourselves. This may take time to do. If we are undertaking the additional administration of completing these verification checks directly with the University (Option 3) then there is a fee associated with this to cover the time and costs we incur in doing so. I am not aware of any reliable solicitor who would be willing to certify a degree certificate without seeing the original or without some form of direct verification of the document from the University. I am sorry to hear you do not want to continue with this order. We received your request for a cancellation and refund 20 minutes before you left your review. I have since arranged for your order to be cancelled and a full refund has been issued to your card.

Posted 2 years ago

“An excellent service at a very competitive price and a swift turnaround including return of document to Spain.”

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Posted 2 years ago

The Apostille Service is rated 4.8 based on 1,656 reviews