The Accountancy Partnership Reviews

Name: The Accountancy Partnership
Rating: 4.83

4.8 Rating 335 Reviews

97 %

of reviewers recommend The Accountancy Partnership

4.8

Based on 335 reviews


Shipping & Delivery
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4 out of 5

About The Accountancy Partnership:

We provide simple, online, affordable accountancy services nationwide for a fixed fee. We also offer cloud accounting software; Pandle. Pandle is a powerful but intuitive cloud accounting solution which is free to our clients. For an instant online quotation please visit; www.theaccountancy.co.uk/quotation

Visit Website

Phone:

020 3355 4047

Email:

info@theaccountancy.co.uk

Location:

Twelve Quays House, Egerton Wharf, Wirral
CH41 1LD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As others have said, essentially a bare minimum service, no proactive advice, they simply just tick boxes. Very unhelpful and take a looong time to respond to emails.”

Helpful Report

“This review is based on an encounter to get services through the Accountancy Partnership. Wasn't the most straightforward process and I was told the pricing and services outlined by the MD before i signed up. When I gave my bank details to start the service, a different price was quoted. Was then given quite a bit of run around with various admin/assistants, poor response times and encountered a rude phone call with a member of their staff. At the end, I had no other option but to terminate the service”

Helpful Report

Hi Chaney, Apologies for the delay in my response, it took a while to locate the account as it seems you have used a different name for the review. I did look into this for you at the time. The price did not change as such, when we met originally, it was during your financial year so you were quoted the monthly fee. Some time passed before you joined us as a client which meant that we passed your financial year end, therefore we had to quote you for the outstanding year. This was explained to you upon joining (and is outlined on the registration form you signed). The price that we quoted was a very reasonable and we even offered you a payment plan for it over 12 months. I am sure that not many accountants would do the same for a new client! I did listen over the telephone conversation you are referring to and the member of staff you spoke with remained polite and professional throughout the conversation so I am confused with this complaint. I would of course be happy to speak with you further if you would like to call the office or my mobile number.

The Accountancy Partnership is rated 4.8 based on 335 reviews