The Accountancy Partnership Reviews

Name: The Accountancy Partnership
Address: Pandle House, 70 Grange Road East, Birkenhead, Wirral
Rating: 4.75

4.8 Rating 359 Reviews

95 %

of reviewers recommend The Accountancy Partnership

4.8

Based on 359 reviews

Customer Service
Communication Channels	Email, Telephone

About The Accountancy Partnership:

We provide simple, online, affordable accountancy services nationwide for a fixed fee. We also offer cloud accounting software; Pandle. Pandle is a powerful but intuitive cloud accounting solution which is free to our clients. For an instant online quotation please visit; www.theaccountancy.co.uk/quotation

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Phone:

020 3355 4047

Email:

info@theaccountancy.co.uk

Location:

Pandle House, 70 Grange Road East, Birkenhead
Wirral
CH41 5FE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for the provided service it is more then 50% too expensive Timelines are not fulfilled - we are sorry we can not deliver in time Contract definition for turnaround times are not fulfilled. Payroll is wrong - a new payroll has now reopened everything the did.”

Helpful Report

Hello. Thank you for your review. We do appreciate feedback and take your comments very seriously. A member of our Client Experience team has been in touch with you to discuss the concerns you have raised. Many Thanks, The Accountancy Partnership.

“Misled, ignored, and left £700+ out of pocket. Avoid this firm. The Accountancy Partnership took me on for my company and personal tax and then comprehensively failed me. Their accountant, Mark McCormack, flatly told me I "won't need to file" a Self-Assessment as a company director. I didn't just accept it - I questioned it directly. I was waved away. That advice was completely wrong, and it cost me. The deadline was missed. A £100 HMRC penalty landed, then grew to over £700 and is STILL climbing - entirely because of their error, not mine. Worse, they'd never even finished the HMRC authorisation needed to act for me, so they were powerless to fix the mess they'd created. Then came the excuses. I was repeatedly told the matter had been "removed with HMRC." HMRC confirmed that was untrue - it had never been done, and the firm didn't even have the authority to do it. Whether that's incompetence or dishonesty, I'll let others judge; either way it is unacceptable from professionals people trust with their finances. Every reply was a throwaway one-liner. No ownership, no apology, no urgency, no plan - just "chase it yourself" and an HMRC phone number, as if their failure was now my problem to solve. I handed over every document on time and chased for months. The contempt for the client was staggering. Zero competence. Zero honesty about their own mistakes. Zero care. Formal complaint now filed. Do not let this firm anywhere near anything with a deadline.”

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“very bad accoutancy. worste service and accounting , putting myself in big trouble”

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“Very. Bad service im very dissapoint my accounting. she never replay my message and they mess up my VAT, im reciving penality delay and they can get me any support after i pay 20000 pounds in VAT, in 3 mounths,”

Helpful Report

Hello. Thank you for your review. We do appreciate feedback and take your comments very seriously. A member of our Client Experience team has been in touch with you to address your concerns. Many Thanks, The Accountancy Partnership.

“My company was registered, but it cannot be found on Google or supplier databases, which has prevented me from signing up with wholesalers and obtaining credit. Despite valuing this service at £150, when others charge £15 I received no help resolving this and was simply told to deal with it myself. To add to that you are not paying for a premium service either. There is no one or two day turnaround on them submitting your information to companies house after joining the accountancy you will have to wait a while and although it might seem like this service is actually free. If you want to leave the accountancy at any point within the first year, it will cost you £150 on exit for them to have registered your company. I am still within my first month with this accountancy, so I cannot comment on how they handle ongoing accounts. However, this initial experience has been messy, frustrating, and has actively hindered the startup of my business from the very beginning. Wish I had used a different service entirely to register the company so I wasn't stuck on the hook for £150 if I choose to leave”

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“A scam company, avoid at all costs. They'll take payment and provide no services, when you realize this and decide to cancel they'll ask for more money to deliver the original service then simply refuse to deliver on any accounting services or issue a refund.”

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“Very bad expiriance never ever in 3 years done enything and even if i left them to change the things as a human i was thinking they can make mistakes but they still work unprofesional in services ,only good thing is they took payments on time”

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“0% competancy and even worse customer service. We have been threatened by companies house with refrences to criminal action and being struck off due to accounting failures and the accountant has just ignored us despite our constant plea for help, instead he suggested we go elsewhere despite taking a full years of fees and providing no service and leaving us in this situation. After a year of business we have no idea about our accounts. Despite giving the accountant all financial information he has done nothing with it for months. We have been unable to take any money out of the company for a full year and they do not seem to care. We have received no advice on the accountancy process despite asking for clarity. You will have to chase and chase and no one will speak with you. Any emails will only address what the accountant wants and will ignore most of your queries. I have been told i would be added as a director and company share structure can be changed and for months no one has done anything. Please do not fall into the trap that we are in and avoid these guys at all costs. I could adduce so much evidence of their failures to back up this review. I am now left in a situation where i have money in a company that i can't access, no confirmation statement filed, accounts that are probably overdue and no idea what to do.”

Helpful Report

“Bad service. Usually it takes ages for any manager to answer. You are lucky if they are answer to you within 24 hours. Their policy is 1 answer per business day(no joke). If you have something urgent, your problems. We almost failed with year accounting period”

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“After a number of errors by my accountant, I sent a formal complaint to The Accountancy Partnership on 14th October. I have heard nothing, not even an acknowledgement of receipt of the complaint. I sent a further contact message today and asked for a response by the close of today, again nothing. The website claims that they provide a personal service, well that is patently not true. I would not recommend The Accountancy Partnership to anyone”

Helpful Report

Hi Sue, Thank you for your feedback, we can only apologise that your initial complaint email was not responded to as quick as it should have been. We can see that your complaint has now been resolved by Harriet our Accounts Manager, who has also re-assigned you to another accountant in the team. We look forward to continue working with you and if you have any other queries or concerns, please do not hesitate to contact Harriet directly.

“Only giving 1 start since that is the lowest. Became a client of these clowns in November 2019. They had to complete self assessments for 17/18, 18/19. To date, they have produced nothing. I paid them £89/month and got no service. When complaining, the director informs me that since I've complained, they would not complete anything. Reporting them to HMRC and AAT today...... Steer clear”

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“Did not file the tax return or even any declaration to HMRC regarding a non trading company. Had to pay fines of more than £700 in total.”

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“Called the main office today to get clarification with the fees I am paying. As I was asking too many questions because the manager was using accountancy "lingo" rather than plain good ol' English to explain the girls on the background started laughing and the manager's voice changed as well. Sarah who was on the phone was obviously trying very hard not to laugh as well. Felt humiliated...Disgraceful behaviour.”

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“Worst company I've ever dealt with. They were exceptionally quick at setting up dd, taking first payment, signing t&c's etc but it all went very quiet after that. No one would take ownership of my bookkeeping and my accountant said he couldn't do a great deal unless my bookkeeping was done. They kept taking my money and at the end of my contract said although they except they haven't been doing the work I was paying for, I can't have a refund because I have access to unlimited advice from them. As soon as I mentioned the ombudsman, I received a refund.”

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The Accountancy Partnership is rated 4.8 based on 359 reviews