The Accountancy Partnership Reviews

4.83 Rating 288 Reviews
97 %
of reviewers recommend The Accountancy Partnership
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read The Accountancy Partnership Reviews

About The Accountancy Partnership:

We provide simple, online, affordable accountancy services nationwide for a fixed fee. We also offer cloud accounting software; Pandle. Pandle is a powerful but intuitive cloud accounting solution which is free to our clients. For an instant online quotation please visit; www.theaccountancy.co.uk/quotation

Visit Website

Phone:

020 3355 4047

Email:

lee@theaccountancy.co.uk

Location:

Twelve Quays House,
Egerton Wharf,
Wirral,, ,

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Anonymous
Anonymous  // 01/01/2019
Absolute disgrace of company! You pay peanuts, you get monkeys! I signed up with this company thinking that they will help me with my first e-commerce business, and from the beginning, something looked wrong. -Hidden fees when you sign up / Pricing not clear/Service description not clear - Even though I signed up for almost everything they offered, the bookkeeping service they offer includes just the bookkeepers categorizing transactions wrongly and not making an effort to get the accounts numbers right. - They use Pandle. Compared to Xero this is rated 1/10. - Communication is ridiculous! Information getting lost between at least 5 staff emailing regarding different matters or in the same email chain - "My accountant" only available for a phone call weeks in advance. However, if you email her, 3/5 times I get a leave auto-reply... - I needed to repeat and re-confirm things multiple times -Mentioned multiple times I want to cancel the contract but they waited for another payment to go through and then remind me of their T&C that no refunds are given! Due to all this, bookkeepers started working on my accounts 3 or 4 days before the VAT deadline. The accounts were not accurate with my balances so now I might risk a fine, lost the pre-payments to them, and have to start over with another accountant company. Thanks, The Accountancy Partnership for your help so far. I wish nothing but no further business for you in the future.
Posted 2 months ago
After a number of errors by my accountant, I sent a formal complaint to The Accountancy Partnership on 14th October. I have heard nothing, not even an acknowledgement of receipt of the complaint. I sent a further contact message today and asked for a response by the close of today, again nothing. The website claims that they provide a personal service, well that is patently not true. I would not recommend The Accountancy Partnership to anyone
Posted 9 months ago
Hi Sue, Thank you for your feedback, we can only apologise that your initial complaint email was not responded to as quick as it should have been. We can see that your complaint has now been resolved by Harriet our Accounts Manager, who has also re-assigned you to another accountant in the team. We look forward to continue working with you and if you have any other queries or concerns, please do not hesitate to contact Harriet directly.
Posted 8 months ago
Only giving 1 start since that is the lowest. Became a client of these clowns in November 2019. They had to complete self assessments for 17/18, 18/19. To date, they have produced nothing. I paid them £89/month and got no service. When complaining, the director informs me that since I've complained, they would not complete anything. Reporting them to HMRC and AAT today...... Steer clear
Posted 1 year ago
Did not file the tax return or even any declaration to HMRC regarding a non trading company. Had to pay fines of more than £700 in total.
Posted 1 year ago
Called the main office today to get clarification with the fees I am paying. As I was asking too many questions because the manager was using accountancy "lingo" rather than plain good ol' English to explain the girls on the background started laughing and the manager's voice changed as well. Sarah who was on the phone was obviously trying very hard not to laugh as well. Felt humiliated...Disgraceful behaviour.
Posted 1 year ago
Worst company I've ever dealt with. They were exceptionally quick at setting up dd, taking first payment, signing t&c's etc but it all went very quiet after that. No one would take ownership of my bookkeeping and my accountant said he couldn't do a great deal unless my bookkeeping was done. They kept taking my money and at the end of my contract said although they except they haven't been doing the work I was paying for, I can't have a refund because I have access to unlimited advice from them. As soon as I mentioned the ombudsman, I received a refund.
Posted 1 year ago
The Accountancy Partnership is rated 4.83 based on 288 reviews