Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

Write Your review

Tell us how Teletext Holidays made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to fly in April, unable to because flights cancelled due to covid, Ryanair have paid my flight money back to teletex, and they have promised me time and time again to pay me back, still it is not in the bank. I WILL NEVER BOOK WITH THEM AGAIN”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Had a partial refund from a holiday I was due to go on in April, teletext informed me it was due to Ryan Air not paying for flights. Contacted Ryan Air who confirmed teletext claimed MY refund 3 months ago. Teletext promised refund in July then August then September. Absolutely disgusting service TT781860 I’ve been told a manager will contact me within 48hrs 5 tines now and this never happens”

Helpful Report

Posted 5 years ago

Hi April, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“I am extremely un-happy with the service from teletexts holiday . We was due to fly in April and due to covid19 holiday got cancelled . We rebooked you fly in September and paid further £200 . Which in total for our holiday was £1600.00 Leading up to going we did not receive any flight details . Tried calling them spent hours and hours on the phone and still didn’t get anywhere . We was being pasted to different departments. Day before we was meant to fly after paying out for covid19 tests . We got through to the airline directly who we was meant to be flying with and they told us teletext holidays cancelled our booking in august . We wasn’t made aware of this . Teletext holiday are scamming customers they are not answering our calls . We finally got through to a manager who apologise and advised they did cancel our holiday but are trying to re-book us again . They didn’t do this and we then spent a further day trying to get through. We was then promised a full refund within 2 weeks it’s now been 3 weeks and we have not received payment . Spent the last 2 days trying to speak to someone and all they keep doing is putting us on hold and putting down the phone . The services is disgusting the way they speak rudely . I will never use this company again and advise all people not to either . They are taking people’s money and not even resolving the issues . Disgusting service !!!!!!!!!!!!!!!!!! TT789419”

Helpful Report

Posted 5 years ago

Hi Brogan, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Worst customer service I have ever experienced ! I’ve spent a total of 15 hours on hold this week to try and amend my holiday booking and keep getting promised call backs ! Never booking with you again . TT802206”

Helpful Report

Posted 5 years ago

“Just like the majority of customers on here we are still waiting for a refund since may , email after email and calls my flights also have been refunded to them but they claim they have not received them. How can a company be allowed to treat customers who have paid hard earned money to them and keep their cash ., who do we contact for help ?? And Holly and Richard dont leave me a message, disgusting disgraceful dishonest company ,,do not book a holiday with them.ref TT773220”

Helpful Report

Posted 5 years ago

Hi Cao, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Like many others have received extremely poor customer service from Teletext. Been fobbed off many times over the 3 months since the holiday was cancelled, still waiting for a refund. Was just on a call holding for 1hr, eventually got through to someone. When I mentioned refund I was put on hold again without notice then 5mins later cut off. What can I say.... Appalling ref TT772231”

Helpful Report

Posted 5 years ago

“holiday was cancelled in April 2020 by teletext told I would have to wait 90 days for a refund then told i would be refunded by the end of September still no refund £1428.89 still waiting. Its pointless phoning as you cant through very angry and disappointed in the way i have been treated”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“I've waited patiently til 30 september in order to cash in my PRCN as intructed by email in june only to find still no refund available. TT778971”

Helpful Report

Posted 5 years ago

Hi Jim, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 5 years ago

“I have given tellytext 4000 for a family holiday we saved for a very long time for this holiday, it was cancelled over covid I was told that I get my refund in September after countless phone call and emails, no refund yet and still getting past over to people on the phone that when they answer. I don't know what to do next who can I contact for this to be solved. To think that this is happening in this day and age is awful. It was my first time dealing with this company and last.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Hi worst company for refund. We were due to go out to Portugal on 7th April but cancelled due to covid. Called 6 times sent emails every month it was at the end of the month you will get the refund. Still waiting. Being fobbed off every time I ring. My son-in-law had cancer so it was a trip to relax now its just given me depression. Can't sleep as we are short of money. Absolutely horrible. Ref TT738237 🤬🤬🤬”

Helpful Report

Posted 5 years ago

Hi Nanda, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 5 years ago

“June holiday was cancelled. No sign of a refund. I was called twice last week by them trying to re-book my holiday. When I said I wanted a refund the first caller told me that would take at least another 3 months and hung up, the next day they called again to re-book for next year and I told them I wanted a refund the caller told me that wasn't going the happen and also rudely hung up. I will never book with them or ryanair again.”

Helpful Report

Posted 5 years ago

Hi Carol, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 5 years ago

“DO NOT DEAL WITH THIS COMPANY! My wife and I were due to holiday In early May and still waiting for a refund of nearly £900.00, like numerous others, have spent hours on the telephone, sent countless emails and to date Teletext holidays have not had the courtesy to respond.”

Helpful Report

Posted 5 years ago

Hey Keiron, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Horrendous service. DO NOT BOOK WITH TELETEXT”

Helpful Report

Posted 5 years ago

“1* Rating is too much ... On 8th July 2020 I asked a teletext agent to quote and check booking of 4 rooms for 7 people – 3 generations of family classed as a group booking in a specific hotel in Benidorm May 2021. The agent later confirmed he had spoken to hotel and organised the rooms and even a discount! He sent a quote for this with flights and I then paid the deposit. The next day he phoned and stated the hotel was actually shut for the week I wanted. I phoned the hotel and it was shut for a year for refurbishment. Unhappy about his lie, I however had the flights and wanted a package to the same resort. After another pushy agent tried to re-book me on the spot I checked and then asked the agent to book me another hotel. I clearly stated I wanted the superior rooms with balcony (as this hotel was cheaper) No quote was sent just a confirmation of booking which stated standard room and did not state balcony. From this point on I have been trying to contact teletext holidays to correct the booking. Hours on the phone each time waiting gets me to an agent who can’t transfer me as they are working from home in India – but promises a call back in 48 hours (which has never happened ) One agent actually shouted at me and put the phone down after telling me I had agreed these rooms and they are non- refundable. Approximately 15 emails have also been sent with no acknowledgement. I do understand that the covid refunds are taking time but these agents should not have taken the bookings incorrectly and lied. I do expect customer service to help. This holiday is to be funded by my 80 year old mother, who is treating her family who worked as key workers throughout lockdown. My mother has modest savings and can’t afford to be out of pocket. To add to this , it would be impossible, dangerous and a health and safety issue for her to climb into a bath, which is why I stated Superior rooms as they have a walk in shower. Can anyone please help me with idea to resolve this as I now have paid for flights and have rooms booked that are unsuitable and not what I asked for. I did also however want the security of a package. To conclude, this situation and lack of service has led to anxiety and stress .”

Helpful Report

Posted 5 years ago

Hi Jane, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 5 years ago

“I was due to holiday In early May and i am still waiting for a refund of nearly £900.00 I have spent hours on the telephone and sent countless emails I have been given 4 different dates the money should have been in my account and to date I still have not received a penny have spent another 2 hours on the phone this morning and still not got through to anyone I have been constantly lied to hung up on and generally given no customer service at all I know you were refunded months ago for the flights with holding funds now is theft”

Helpful Report

Posted 5 years ago

Hi Phillppa, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. ^Holly

Posted 5 years ago

“Please AVOID this company!!! Tried to send me and my young family to a closed hotel in July. Still no refund!!! Teletext you owe us over £1200!! Hang up when you call, no emails back! Disgusting company and a disgrace!! I feel sorry for anyone in this situation and how can you keep our money teletext!! You did not pay a closed hotel that we couldnt stay in!! TT783777 Please do not book with these liars. How are they still allowed to operate ?? Never again will I use teletext!!!!”

Helpful Report

Posted 5 years ago

Hi Hayley, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 5 years ago

“Will NEVER use Teletext Holidays again in my life. Rudest bunch of people I’ve ever encountered. Got promised a 100% refund Tuesday and a confirmation email within 48hrs, and a refund by end of September. Call up again today (Friday), as no such email arrived. APPARENTLY It’s MY problem COVID is about and I should still go on my holiday to a CLOSED country 🤣 Holiday still not cancelled. Maybe worth Trading Standards listening to those calls!! Speak to my CC company mate....”

Helpful Report

Posted 5 years ago

“Holiday cancelled due to Covid restrictions. Company being very difficult regarding refunding our money...Going to be 6 months from date payment made.... AVOID...AVOID....AVOID TELETEXT HOLIDAYS!! Wouldn’t have had this problem With Jet 2 or TUI! Lesson learned. Never again!!!”

Helpful Report

Posted 5 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Holiday cancelled in July- waited patiently for the cash note to expire so I can claim a full refund (as stated in an email) until 30th September. They ring 6 days before the claim date saying they will only refund £300 and we have to rebook £1850 worth of holiday with them. Extremely rude, talking over me telling me what they were doing and telling me the email they sent is 'wrong'-I "may" get some money back at some point if I don't rebook. Will be disputing this.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service!!! Was due to fly to Turkey in may obviously got cancelled...was told refund would be end of July then end of August then 2nd week of September now being told first week in October!! Would not allow me to speak with a manager after being on hold for an hour!!!! I know full well easy jet refunded to teletext back in July!! So they are gaining interest on MY money.....and probably loads of other peoples too!!! Absolutely disgusting bunch of idiots that answer the phone....oh I'm very sorry... .no you bloody ain't!!!! Sort it out teletext!! Will never use you again and certainly wont recommend anyone does!!!!”

Helpful Report

Posted 5 years ago

Hi Mr Wanstall We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews