Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been trying to cancel my holiday since 14th February and still no cancellation email of confirmation. I have been emailing and calling teletext.”

Helpful Report

Posted 4 years ago

“Contact is near impossible (unless you want book a holiday, then it is easy). They take your money asap but will not give refunds without a fight, this company is dispicable. We are old aged and they don't care a bit.”

Helpful Report

Posted 4 years ago

“Pretty much the same as everyone else. Booked a holiday for July 2020 that was cancelled due to COVID restrictions. 8 months and numerous calls and emails and still waiting the refund Will definitely not use again AVOID !”

Helpful Report

Posted 4 years ago

“NEVER EVER EVER BOOK WITH THIS COMPANY!!!! WE HAVE BEEN WAITING A YEAR NOW FOR OUR REFUND! ABSOLUTELY SHOCKING, THEY MAKE EXCUSES WHEN YOU CALL THEM, THEY IGNORE YOUR EMAILS! I STRONGLY ADVISE YOU TO AVOID!!! YOU WILL REGRET IT IF YOU DONT!”

Helpful Report

Posted 4 years ago

“Would give zero stars if I could. Holiday was booked in March for granddaughters 18th for holiday in July and have been waiting for refund since July. Numerous phone calls promised refund but to no avail. Emails ignored. Letters posted by Royal Mail to be signed for have not been able to be delivered. Have added name to Competitions & Marketing Authority who are currently investigating Teletext to see if they have acted unlawfully in not making refunds. I think having to wait 8 months instead of the 14 days required by law is pretty unlawful! I just cannot see how this company are still trading”

Helpful Report

Posted 4 years ago

“Under no circumstances should you book a holiday with this company, if its cancelled for any reason you will not receive your money unless you take them to court, and they will ignore your emails and fob you off on the phone. Worst worst worst company ever, owe me nearly £3500 i paid over a year ago. Don't do it, just because there quote is slightly cheaper, pay a bit more, will save you so much bother if anything goes wrong”

Helpful Report

Posted 4 years ago

“holiday cancelled for my 50th birthday in May 2020 due to covid still waiting on refund, my friend Kevin Brown has been in contact with you multiple times being told dates for refund but still waiting. TT768721/TT768731”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!!!! Still waiting on refund for my holiday that was cancelled due to the pandemic. They are unhelpful and very very ignorant and you only get your money back with a court case... Would give minus stars if I could...SAVE YOUR MONEY AND BOOK WITH SOMEONE ELSE!!”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH TELETEXT DO NOT BOOK WITH TELETEXT. HOW THEY ARE STILL ALLOWED TO TRADE??? Still awaiting a refund for flights to Madrid from April 2020 which were cancelled due to Covid situation. The airline have issued the refund to telextext who have still not refunded me. Numerous phone calls where they promise a refund is on its way. Emails are not replied to. Shocking company - will book direct with airline in future. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Booked a holiday for July 2020 still not had a refund of£4415.95 If you phone up to complain you are on the phone over an 1hr then they hang up on you Different if your ringing to book a holiday they answer straight away Do Not Book a Holiday with this company there after Sales is ridiculous they have Stole my money I will never book with this company again and im not on my own they owe money to thousands of people the are thieves”

Helpful Report

Posted 4 years ago

“Worse company I ever seen . Waiting for a refund for the past 3 months when I call them i either stay hours on the queue or they can't give me a day for my payment! Been on called today for 1h and 35m and waiting ..tried called them from another phone to book a booking toke then seconds to answer when asked to speak with the supervisor got put on hold again😤”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!!!! We have been very patient waiting for a refund but still have not received the £4000 they owe us from last October. They are liars, rude and quite frankly thieves”

Helpful Report

Posted 4 years ago

“I booked a holiday last year to go to Tenerife October 2020, it was cancelled due to covid, paid £3500 for 4 of us. I have spoken several times to them and they keep on pushing the date back everytime, waiting 2 hrs on times to speak to someone. They issued me a credit note which i turned down and now they are telling me possibly ill have my refund end of June”

Helpful Report

Posted 4 years ago

“Booked and paid for holiday in January 2020 was to go to Portugal on 1st May it was cancelled have been emailing them since was told would get refund ASAP I'm still waiting have phoned today and yesterday was put on hold 30 minutes each time the worst travel agent ever”

Helpful Report

Posted 4 years ago

“TT780336 my girlfriend booked us a holiday in tenerife last april £1346, it obviously got cancelled and after repeated phone caĺls and emails we eventually got some back in sept but are still owed £493.92. They got our fight refund but refuse to hand it over! Next month will be a full year!!! Ide like to wish everyone else the best of luck!!”

Helpful Report

Posted 4 years ago

“Booked and paid for a holiday in feb 2020 for a departure date of 11 May, still no refund despite several promises spanning several months, (numerous e-mails and calls). DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Disgusted with the lack of communication from this company I have emailed everyday regarding my refund and when i will receive it, I have phoned and have the phone put down on me, I have written a letter and not had a reply I have emailed and get no response unless it’s automated message. We booked to go to Vegas in October of last year and it got cancelled, I rang teletext to see what was happening and said they did not know, I then had to call the airline to find out it had been cancelled along with our reservation in Vegas wich was cancelled by the 3rd party, we was not informed of this like I said only that I rang them MYSELF! No communication from this company and very little empathy for their customers! Would Never book a holiday with this company again!!!!”

Helpful Report

Posted 4 years ago

“Company have not replied to any contact as my flights are now canceled. I contacted the hotel and teletext had not even booked the rooms, they still have all my money though!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY, TERRIBLE CUSTOMER SERVICE.HOLIDAY TO BENIDORM CANCELLED FOR 6TH MAY 2020. TT768721/TT768731 £1398 FOR 4 OF US BOOKED BY MYSELF. LOADS OF PHONE CALLS,E-MAILS, MESSAGES LYING THAT I WOULD GET MY REFUND. RECIEVED £311 LAST WEEK WITH ANOTHER PHONE CALL PROMISING THE REST THIS WEEK FOLLOWED BY ANOTHER PHONE CALL TONIGHT ASKING FOR MY BANK DETAILS AND THEN TO BE TOLD I WOULD ONLY BE GETTING ANOTHER £396 SO WILL STILL BE OWED THR SAME AGAIN FOR THE OTHER BOOKING REF MONEY. ABSOLUTE SHAMBLES. AVOID AT ALL COSTS LIE AFTER LIE AFTER LIE, JUST PAY UP THE REST 😡”

Helpful Report

Posted 4 years ago

“Do not trust or book a holiday with this company! I paid £2000 for a holiday in Feb 2020, Teletext cancelled the holiday and i am still awaiting a refund. Customer support will not give a date for the refund, all they say is the "next few weeks" this has been going on for several months now.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews