Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holiday booked in May 2020.Cancelled due to virus .No response .Ryanair refunded flight but sent to Teletext and they have never refunded to me!!”

Helpful Report

Posted 4 years ago

“Trying to speak to a teletext holidays about a refund a month later still haven’t managed to speak to them, you hold on for over an hour then get cut off but if you want to buy a holiday they answer in a couple of rings. Absolute joke!!!”

Helpful Report

Posted 4 years ago

“Now been waiting a full week for return phone call after been told don't leave your phone one of my agents will be with you in 5 minutes great customer service”

Helpful Report

Posted 4 years ago

“If you call to book a holiday - they answer in 10 seconds . I sent 5 emails to support and got no reply, and if you call support , there is never anyone at the end of endless recorded messages . I am owed for a holiday that was cancelled due to COVID and this company has no integrity of customer service at all .”

Helpful Report

Posted 4 years ago

“after several emails and no response i have now been on hold for over 2 hour trying to speak to cancellations. The company is a Joke”

Helpful Report

Posted 4 years ago

“Disgusting customer service rude lie and am still waiting for a refund for over £5000. it takes me over an hour to get hold of them no refund just lies will never use again and will be taking to court”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH TELETEXT! Teletext is a fraudulent operation. They excel at taking your money and they have been trained to lie and feed you ridiculous and implausible stories. We booked what was allegedly a 'free cancellation' holiday. We couldn't travel due to government guidelines. Made numerous phone calls to cancel and was on hold for up to an hour each time. After a heated exchange on my third call they assured me the booking was cancelled but still have not provided any evidence of cancellation or of a refund. I don't expect to receive this either.”

Helpful Report

Posted 4 years ago

“Absolute shocking customer service. I have been trying to amend my booking for 9 weeks . On hold for hours at a time, getting through to be cut off mid sentence, finally speaking to someone to be told the amendments team will call me back. Waiting for a week then having to chase them again. They rang me back and let it ring twice and hung up. Still not been able to amend my booking. Absolutely disgraceful service. Having used these for the past 4 years and having no issues at all this is disgusting how they treat customers. Had one customer service member actually huff and puff. No interest in helping whatsoever.”

Helpful Report

Posted 4 years ago

“Well after nearly a year I got my money back from Teletext Holidays, multiple emails unanswered, phone calls hung up on , Eventually I spoke to my local MP, 2 letters from him to Chief executive of Teletext and 6 weeks later , I got my money back I will NEVER use Teletext holidays again .”

Helpful Report

Posted 4 years ago

“Lack of any response to my emails about refund for my canceled holiday”

Helpful Report

Posted 4 years ago

“Wow what can i say after months of trying to get our money back from a holiday where the hotel has shut down and the flights have been cancelled i either get hung up on or get told i can still go.... what by walking to spain with a tent on my back even though the goverment has stated i can not flying due to guidelines. Dont not use this company customer service is shocking. This company is the one who told me the hotel had shut down months ago but yet now i get told they never said that but when you ask them to listen to there previous phone calls they cant do that..... endless promises of a refund but yet nothing ever recorded on my account! The people you speak to are so rude and just cant be bothered to help you im at my whits end with this company. Yep they still have over £1500 worth of my money. STAY AWAY FROM THIS COMPANY!”

Helpful Report

Posted 4 years ago

“I find the customer service very rude ignorant getting passed to different people all day long. Quick to take ur money then do not send emails for bookings been on the phone from 10.30am this morning to 8.18 pm at night to actually get through and then be cut off do not book by teletext. This company is clearly a scam. Direct debits are not taken out, but your card details are kept when paying the deposit and then used as a transaction payment instead of the direct debit.”

Helpful Report

Posted 4 years ago

“I paid over £1100 for a holiday last year which was cancelled due to COVID . The holiday was due to take place in September . Despite assurances of guarantees on the money when I booked - I have had nothing back . My phone calls are avoided and they refuse to email me confirmation of when or how much will be paid back . This company are still selling hard , but offering no support to their customers once they have got your money . They are dishonest and a disgrace to customer care . Do NOT deal with them .”

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Posted 4 years ago

“Nearly 3 months later no refund. TT809861 Shocking company. Avoid like the plague. They are operating illegally.”

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Posted 4 years ago

“NEVER EVER OOK A HOLIDAY WITH TELETEXT HOLIDAYS. SHOCKING CUSTOMER SERVICE. IM TRYING TO GET A REFUND SINCE LAST JULY. PROMISED IT WEEK AFTER WEEK AND STILL NOTHING.”

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Posted 4 years ago

“booked with this company since 2005 with no problems until this year. I will never use them again. they booked my holiday and flights. i got notification from ryanair that my flights were cancelled (nothing from teletext), and have been chasing by email and telephone since. they fob me off, promise the earth, pass me around to other departmants, then eventually (after 30-46 mins) hang up. i am now taking them to the small claims court.”

Helpful Report

Posted 4 years ago

“Booked jan 2019.£1000.paid..flights with ryanair for nov 2019..flights still went ahead but not allowed to travel..So now still waiting for refund 14 months later after several emails and yes phone calls that do not get answered.Please do not book with this company.Customer service does not exist..i probably have lost the money”

Helpful Report

Posted 4 years ago

“Booked holiday feb 2020 holiday cancelled due to coronovirus they still havent paid up and customer service when you finally get through put you on hold and then cut you off after youve run your phone bill up appalling company avoid this company its all a rip off”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!! Its being fully investigated by the CMA as its refusing to refund any of its customers. I feel like one of the lucky ones, I only paid a deposit of £330 but I can see some people are waiting for thousands to be refunded. Their customer service is abysmal, their team are rude, trained to lie and will keep you going round and round in circles for as long as it takes until you give up. Its just so shocking that companies like this exist, I really hope they are found guilty by the CMA.”

Helpful Report

Posted 4 years ago

“I would stay well clear customer service must be amongst the worst. My holiday was cancelled in May 2020 due to covid. Communication regarding refund is non existent. I have managed contact on three occasions and each time told I would be getting a full refund and given timescale it still no refund and no prior contact. On one occasion I was told the airline has not paid out so I contacted the airline and they paid teletex in June 2020. I don't understand why they are being allowed to get away with this. Never again will I book with them and I would not recommend, stay clear.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews