Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are currently trying to get a refund on our Madrid holiday. As a UK citizen we are currently not allowed to travel to madrid. We have rang your customers service team and spoke to Freddie. Freddie states that he is unable to refund us as he has no information regarding this UK Government notice. We asked him 7 times to put us through to his supervisor. He wouldn't. We were on the phone over an hour and got no where. We immediately emailed and have got no response! Disgraceful!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“The most frustrating part of booking a holiday with Teletext holidays is the fact that you never ever advertise the correct price of your holidays. Surely, in this day and age, a live pricing system for your packages should be simple enough to implement?! Please sort your website out!;”

Helpful Report

Posted 5 years ago

Hi Neil, Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. Best Wishes Becky Delete

Posted 5 years ago

“I dealt with Catherine with my booking she was very friendly and helpful”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Helpful staff and a very easy booking process. Will definitely be using teletext holidays again 😊”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Very good a little bit quick,but understood everything”

Helpful Report

Posted 5 years ago

Hi Leonard, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“I felt i was pressure sold my holiday, the salesmans accent created a misunderstanding and i was pushed into a holiday, given an hour to pay deposits, i asked for 2 cases was told 4 were included, actually only 1 was included, tge price was £354 per person online price, actual price £424, i accepted this for a private transfer, which is actually a shuttle bus, and baggage costs but i have no bags, i feel mis-sold. Ive complained and been told the baggage included is handbags, not even hand luggage, i asked for cases, i have asked for a copy of the sales call so far not recieved, i would advise anyone wanting to book with teletext holiday to check very carefully their booking details if it says includes 4x bags check the weight, dont be pressured dont believe they have had a cancellation its going to sell you must book now, and check their price i did and love holidays if i didnt have 4 cases were much cheaper, i didnt get 4 cases just be careful.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“Great price and easy to book,”

Helpful Report

Posted 5 years ago

Hi Adam, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Excellent, Naveed was so helpful finding us the best deal for our budget and reassured us of the support we would get if any travel plans needed to change.”

Helpful Report

Posted 5 years ago

Hi Jessica, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Very helpful, got me a good deal and was very friendly!”

Helpful Report

Posted 5 years ago

Hi Sara, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“I have made a booking and paid over 3k for my family holiday on the 2nd of March and I have not received my booking details, my flights and accommodation. I have called unlessly and stayed on hold for over 1 hr and when I press 1 for sells the phone don't even ring before they answer. I have not been able to get through to anyone for days now and I don't have my booking vouchers for resort and flight. Never booking with them again. Customer service is great before they get your money but once they do, you no longer matter.”

Helpful Report

Posted 5 years ago

Hi Jamila, Thank you for your review which we are very sorry to read. Please be assured this has been passed to a senior member of our Customer Support team who will be calling you shortly. Best Wishes Becky :)

Posted 5 years ago

“Hanna was excellent in every aspect of booking the holiday. I had lots of questions which were answers promptly and professionally. This is the second time I have chosen teletext holidays and will definitely be booking with them in the future, thankyou.”

Helpful Report

Posted 5 years ago

Hi Katherine, We are very pleased to read your comments :) and happy to learn our agent was able to provide you with the best price possible :) We do hope you have an amazing time away. Best Wishes Becky :)

Posted 5 years ago

“Excellent customer service from the advisor I was dealing with my booking over the phone. She met our needs/budget and got our holiday for the price we wanted. Hassle and stress free. The price was the cheapest we saw out of all the sites we looked on. Exactly what we were looking for! Would highly recommend teletext.”

Helpful Report

Posted 5 years ago

Hi Megan, We are very pleased to read your comments :) and happy to learn our agent was able to provide you with the best price possible :) We do hope you have an amazing time away. Best Wishes Becky :)

Posted 5 years ago

“2nd time booking with teletext, friendly happy helpful staff both times booking”

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Posted 5 years ago

Hi Sophie, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“The price advertised was never available. Was told we had 10kg luggage but when we checked invoice was not there. Contacted customer services who said would get back to us withiin 48 hours but still waiting 10 days later. They don't want to know once they've got your money.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. With regarding to your further hand luggage comments, a member of our team is looking into this and will contact you shortly. Best Wishes Becky

Posted 5 years ago

“Very easy to deal with very helpful”

Helpful Report

Posted 5 years ago

Hi Raymond, Thanks for your positive comments. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Jervis our holiday agent was very polite and went above and beyond to get us the best deal. He was very knowledgeable and quick and explained everything to us perfectly. I would highly recommend both Jarvis and teletext holidays”

Helpful Report

Posted 5 years ago

Hi Julie, We are happy to hear our sales agent was helpful and gave you the best flight available so you can make the most of your time away. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“Service advisor was very helpful when I called to book, managed to get me a much better flight time which meant we didnt effectivley loose a day of our holiday.”

Helpful Report

Posted 5 years ago

Hi Rebecca, We are happy to hear our sales agent was helpful and gave you the best flight available so you can make the most of your time away. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 5 years ago

“The customer service person was very polite and helpful throughout the conversation. I got a great deal and he was patient with me as it was my first ever holiday booking.”

Helpful Report

Posted 5 years ago

Hi Jonathan, Thank you for your kind comments. We are pleased to learn our agent was able to assist you in booking your holiday and provided you with all the information required before confirming. We do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“Very helpful and got everything sorted I needed, can’t ask for any more”

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Posted 5 years ago

Hi Craig, Thank you so much for your kind comments. We do hope you have a brilliant time away. Best Wishes Becky :)

Posted 5 years ago

“Quick hassle free and I got exactly what I wanted no issues or fuss GREAT!”

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Posted 5 years ago

Hi, We are really pleased to hear we have been able to provide you with the best deal possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews