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Teletext Holidays Reviews

2.6 Rating 1,923 Reviews
42 %
of reviewers recommend Teletext Holidays
Company Reviews Metrics Info
2.6
Based on 1,923 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Teletext Holidays Reviews

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“I will not book with teletext again I arrived at hotel and wasn’t paid for I had to pay again out of my spending money ! Kept getting put on hold my mobile bill will cost a fortune still waiting for refund back in my bank even tho said will take 2-5 days !”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“If I could give them 0* was awesome but they deserve all the bad complains as they do not refund money back or change any date of the holiday. Please be aware of them they are spam agency with call centre in India And BIG LIERS”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“Do not purchase a holiday from Teletext holidays during COVID-19. “Book with confidence today” “.. put your mind at ease..” Free cancellation and free amendments ..! these statements are fabricated and Completely untrue. Booked a 4 night holiday to Spain and the first call to Customer Services was promising in that we were advised the supplier would give a full refund of the hotel booking but the flight would 100% cancellation fee. We were advised to contact the airline and request a credit note or rearrange them come back to cancel the hotel.. called today and spoke with a rude agent who advised 100% cancellation fee for everything.. there was no notes on our booking from the day before.. pretty much implied we were lying! We asked for managers phone number which we called and was transferred back to rude agent who proceeded to hang up! Please do NOT be fooled by teletext website comments do NOT book with the travel company if you decide not to travel due to the changing restrictions you will lose your ALL OF YOUR MONEY..!!!!”
Helpful Report
Posted 6 years ago
Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Lynda Gardner
Unverified Reviewer
“I have been waiting for a refund for a holiday due 5th April I have phoned countless times been on hold for hours and when i finally get through they slam the phone down. I have been on their chat line they just fob u off with utter lies I have emailed still nothing, I would never use this company again. the last promise was I would get my refund definately on 24th July Nope......You cant get hold of anyone so if u do book with them expect nothing back if they cancel your holiday......... customer service none”
Helpful Report
Posted 6 years ago
Hi Lynda, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“Why is the Company still allowed to trade ??? I have been waiting over 3 weeks now for someone to call me back to discuss my holiday. Yes times are difficult but when someone says I will get call back and this hasnt happened why should I hand over my money ? All my instincts are telling me not to have anything more to do with Teletext Holidays.. trust your gut! Speak to your bank. Customer Sevice appalling..”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“Complete bunch of C***s!”
Helpful Report
Posted 6 years ago
No Refund
Unverified Reviewer
“Had holiday booked for 22nd April to Crete, obviously was cancelled due to covid Started emailing them even before the date but it’s now 26th july and nothing! They state they have issued a voucher but I have no evidence of this! After 20 Plus emails they have now stopped replying! I will never use this company again and will make sure none of my friends will!”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Paul McGiven
Unverified Reviewer
“Holiday in september, email from teletext saying the hotel has been closed due to covid, and they have moved us to another hotel, asked us to review the new hotel and let them know if we are happy with the move, funny thing is the hotel they claim we are booked into is not the hotel we booked into, and the hotel we are booked into is open my wife sister lives in an apartment in same hotel, which is why we were going there and it is not closed. i have tried numerous time to contact them on the phone, they do not answer, spent hours on hold, as other people have said if you phone sales they pick up 1st ring. sent email to support got a reply in 2 days saying they would phone me back, 2 weeks later still not heard from them. Will never use Teletext gain, appaling customer support service, well actually they dont have a customer support service, just a sales department.”
Helpful Report
Posted 6 years ago
Hi Paul, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Daniella Young
Verified Reviewer
“DO NOT BOTH THROUGH TELETEXT HOLIDAYS ? TRULY TRAVEL !!!!!! AVOID AVOID AVOID, I am still trying to cancel my holiday due to medical reason and they cant even manage that. They do not answer the phone and leave you on hold for hours and hours then when you do get through they either put the phone down or cant help you, promise another call back which noone calls. AN ABSOLUTE JOKE, I would normally recommend they to all my clients to fly to Dubai never again!”
Helpful Report
Posted 6 years ago
Hi Daniella, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Verified Reviewer
“Simply will not answer phone, email and chat They are just refusing to refund anyone Do not use teletext holidays”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Chris
Unverified Reviewer
“It's a shame that I have to give this company even 1 star, they dont even deserve that!! This company is an absolute joke, DONT line their pockets with your hard earned cash!! The service has been shocking, rude customer service team who also try and lie to you about your booking to then zero contact when you request a refund, apparently you cant get a refund if your holiday cancels you can only pick a new date or get a credit note 🤥 Not to mention they breached GDPR - even after making them aware they have still not contacted me which goes to show how serious they take personal data”
Helpful Report
Posted 6 years ago
Hi Chris, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“Called a number of times to find out my options after my flight has been cancelled and once I finally do get hold of someone they end up cutting me off! 3 times this has happened no. It’s awful. I don’t trust this company any longer .”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Basharat Hussain
Unverified Reviewer
“So rude and so unprofessional.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Eleanor
Unverified Reviewer
“I’ve been waiting for my refund since may they haven’t got back too me or answered any of my emails I know they are busy taking bookings but surely customer relations for holidays that they cancelled should take priority I would not reccomend teletext too anyone”
Helpful Report
Posted 6 years ago
Hi Eleanor, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Mr Youssef Hajjaj
Verified Reviewer
“They do not seem to have a customer service department. Plenty on sales though who pick up on 1st ring. My flights have been cancelled due to covid restrictions in Morocco. Numpties at teletext seem to think its still going on. Just want to speak to someone for a refund. Will definitely not be using teletext again.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Disgusting service and a bad company. Terrible customer service. Avoid. Tried live chat, telephone and email and no reply.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Mark
Unverified Reviewer
“I was told my holiday was cancelled 3 weeks ago, still had no written confirmation. I was told the only way I could get a refund was to pay the remaining balance, when I asked why I should pay for a holiday that no longer exists the agent hung up. Had no response from several emails either. Will never use teletext again.”
Helpful Report
Posted 6 years ago
Hi Mark, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
UNHAPPY CUSTOMER
Verified Reviewer
“Awful company, avoid like the plague... Straight away problems started when I booked. Got a discount towards the end of the deal, little did I know they downgraded my accommodation. Tried to upgrade my accommodation a week or 2 later when I noticed this, even though I was happy to pay more they didn’t want to know. Thank you Prem. Holiday was cancelled by them to due to the COVID19, not they fault at all but they would not refund the money. Only issuing so called credit notes which are as good as toilet paper. Absolutely minimal contact from them, shame on them. Over the past months I have noticed they have been very manipulative with advice groups trying to censor people’s experiences & posting fake reviews where they can. A few friends I know did book a holiday with different companies & they had no problems getting refunds. Those who are having problems speak to your bank, they can be very helpful sometimes.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Anonymous
Unverified Reviewer
“Not giving refunds only credit notes for cancelled holidays, I accept these are difficult times but to refuse refunds until vouchers expire at the end of the year is unacceptable.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly
Posted 6 years ago
Birima
Unverified Reviewer
“Karthix was very helpful and his service was 10/10 the phone was cut and he call us back”
Helpful Report
Posted 6 years ago
Hi Birima, Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time. Thanks Holly
Posted 6 years ago
Teletext Holidays is rated 2.6 based on 1,923 reviews
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