Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple and helpful”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for your positive feedback. We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Very mis-leading and unhelpful”

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Posted 5 years ago

Hi John, We are very sorry to read your review and to learn you feel this way. Please note I have passed this onto a member of our Customer Support team who will be calling you shortly. Best Wishes Becky

Posted 5 years ago

“No problems”

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Posted 5 years ago

Hey Paul, Thanks for your review. We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Lady was very helpful and provided an excellent customer service basis she had also made my booking so easy this my second time booking with teletext an hav recommended it to friends an family an will book again in the future Ps lady was called PAVANI”

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Posted 5 years ago

Hi John, Thank you very much for your positive feedback. We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Phone service was very good, but the App is poor, unable to upload documents.”

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Posted 5 years ago

Hey Gareth, Thank you very much for your positive feedback. We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Very helpful assistant guided us through our booking in a professional manner”

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Posted 5 years ago

Hey Neil, Thank you for your lovely comments :) We hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Very helpful without any fuss”

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Posted 5 years ago

Hey David, Thanks for your feedback :) Best Wishes Becky :)

Posted 5 years ago

“Disgusting service and lacking in integrity. They took money off my card to secure a reservation against my chosen hotel. When I called back to complete the remaining payment, was told they had not held the reservation and the price had shot up by an extra £200. I was told the initial deposit I paid was not enough to hold the reservation...so why take my money in the first place?! I then asked for them to continue the booking because they were still offering a much cheaper price. More fool me. They took a £50 deposit from my credit card, kept me on the phone for an hour to then come back to me to tell me even though they had sent through confirmation of the holiday they could no longer honour that price and it was now another £300 more than they confirmed it for - £500 more than the original quote!! Absolute joke and waste of my time. WILL NEVER use again. Their advertised prices are a lie and would advise anyone to use another supplier.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are extremely sorry to read. Please be assured this has been passed to a senior member of our Customer Support team who will be calling you shortly. Best Wishes Becky

Posted 5 years ago

“The service was exceptional. Basheer was really professional and helpful throughout the booking process.”

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Posted 5 years ago

Hi Paul, Thank you so much for your kind comments which we know Basheer will be very pleased to read. We do hope you have a wonderful time away. Best Wishes Becky :)

Posted 5 years ago

“I book two holidays a year with Teletext Holidays. They deliver best prices with exceptional service. Would recommend.”

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Posted 5 years ago

Hi, Thank you so much for your review and continued custom with us :) We do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“Very friendly and helpful, booked with them a few times times now 5•”

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Posted 5 years ago

Hey Hayley, We are pleased to read you found our agents helpful and would also like to thank you for your continued custom with us. We do hope you have a brilliant time away. Best Wishes Becky :)

Posted 5 years ago

“Super service.”

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Posted 5 years ago

Hey Michael, Thanks so much for your review. We hope you have a great holiday. Best Wishes Becky :)

Posted 5 years ago

“Friendly sales assistant, informative and attentive to detail.”

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Posted 5 years ago

Hey, We are really happy to read your review which we know our sales agent will be pleased to read. We do hope you have a brilliant time away. Best Wishes Becky :)

Posted 5 years ago

“Do not use Teletext holidays. I booked a holiday recently and they requested a deposit which I paid. 5 minutes later they came back and said they didnt have the rooms at the hotel for us. They had already taken our deposit and said they would need to book another hotel. We felt we had little choice as we would lose our deposit. We then found that they had charged £800 more for the holiday (for 4 of us) than another company. They refused to honour their price match promise and then refused to refund us. Beware!”

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Posted 5 years ago

“Booking process very easy”

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Posted 5 years ago

Hi Sharon, Thanks for your feedback :) Best Wishes Becky :)

Posted 5 years ago

“very helpful and pleasant phone manner. Would definitely recommend.”

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Posted 5 years ago

Hi Gary, Thanks so much for your review which we are pleased to read. We hope you have a great holiday. Best Wishes Becky :)

Posted 5 years ago

“Happy with service. Happy with holiday booking. However, as a newby would have appreciated the information shared at a slower rate and explained more but very nice and polite person.”

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Posted 5 years ago

Hi, Thank you very much for your lovely comments which we will be happy to pass on to the relevant agent. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 5 years ago

“Communications were very good. Friendly and very helpful.”

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Posted 5 years ago

Hey Julie, Thank you very much for your positive feedback. We hope you enjoy your time away and that you book with us again in the future. All the best, Becky :)

Posted 5 years ago

“The staff I dealt with during my phone calls, Ivor for booking arrangements and another for processing payment, were extremely helpful, thorough and courteous. This is the second time my friend and I have booked through Teletext Holidays and I would certainly do so again. Thank you for the excellent and professional service.”

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Posted 5 years ago

Hey Alison, Thank you so much for your kind comments which we will be passing over to Ivor :) we are happy he was able to help you and we hope you have a smashing time away. Best Wishes Becky :)

Posted 5 years ago

“Always find the agents helpful and prices seem good although never as cheap as advertised”

Helpful Report

Posted 5 years ago

Hi Simon, Thank you for your review and your continued custom with us which we do appreciate. We are happy to learn our agents have always provided great customer service as this is what we always aim to do :). We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. I hope I have been able to clarify matters for you. Best Wishes Becky :)

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews