I advise everyone who teletext owe refund money to fill out the online small claims court order on the GOV website. You will have to pay a small charge based on how much money they owe you. I did this as a last resort as they owe me refund money from July 2020 and we’re ignoring all communication I made with them just like they are doing to everyone else. They have now responded to the court order 3 weeks after I made it and have 2-3 weeks to deposit the money in my account. This was the best decision I made, this has caused me so much stress for over a year I just wish I would have done it so much sooner. HIGHLY RECOMMEND this process as this seems like the only way that they respond. They HAVE to respond within a certain amount of time (just over 3 weeks) and make the refund otherwise it gets sent to county court.