The player itself looks really good and the preloaded music sounds great but it only takes MP3 files and they are quite hard to get hold of. Neither Audible nor iTunes have files that can be used. We could only find one source where we could buy any content and very little choice. We were intending on down loading short stories for my blind mother with dementia to listen to. The man in technical support at TechSilver was very nice but totally unhelpful. He had no suggestions on where to buy any nor made any effort to look into it and call me back. I called twice for help but apart from saying that he thought iTunes files could be converted but he didn’t know how, he really was neither technical nor supportive. 😂 sorry - nice product but the formatting is not ideal.