3D Prima UK Reviews

Name: 3D Prima UK
Address: Unit 9 Ash Court, Walker Road, Coalville, Leicestershire
Rating: 4.69

4.7 Rating 1,409 Reviews

92 %

of reviewers recommend 3D Prima UK

Company Reviews

Metrics

Info

4.7

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

+44 1530 811 004

Email:

info@3dprima.co.uk

Location:

Unit 9 Ash Court,
Walker Road,
Coalville
Leicestershire
LE67 1UD

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3D Prima UK 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay Clear - Provide tracking details for shipments that have not yet shipped, also tracking detaisl for goods which are being delivered to a totally different address to mine...Plus NOBODY answers the phone or answes EMAILS ! Im not taking any chances....Ive canceled my order and requested a full refund !”

Helpful Report

“This Product is Rubbish, 3 x BL Touchs, 2 x Boards, 2 x Cables from Creality, 2 months of my life Wasted. DO NOT BUY”

Helpful Report

“Poor filament quality. Have not answered emails regarding issues for over a week.”

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“Paid for next day delivery, product shipped days later only after chasing them. Then when it did arrive, not everything was included.”

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“Been around a week since ordering and still no delivery. Normally wouldn't be bothered by this considering the current global situation but the site specifically offers 'Next day delivery for orders over £60' -- despite that, they sent via Royal Mail 48 hour.”

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“I had high hopes for the CopyMaster 3D 500 printer I ordered through Technology Outlet, and things started great with a fast delivery. At this point I will highlight that I had ordered a reconditioned printer. Things quickly went downhill when I noticed whilst removing from the packaging one of the z axis holding brackets was bent off centre and the z axis coupler on that side was strected out about 7-10mm from where it should be. Contacted support and they eventually came back and said the coupler is fine. So I continued trying to get some prints, unsuccessfully again I tried getting help through the support team but was told it was a bed leveling issue. I currently have 2 printers sat in my office, my old one I have been running for years and I have many many hours of leveling practice. So over the weekend I went deep drive into the calibration of the printer, watching each attempted print carefully. At which point I found the z axis is completely out of whack, I can not think of a better way to describe it. The axis steppers will randomly stop turning at inconsistant times, sometimes going 240mm+ without issues other times stopping after 5mm. On top of this the same issues on the X axis, I did not observe the Y axis doint the same but cannot rule it out. I know I ordered a reconditioned printer and was expecting it to be a bit beaten up but it should have been able to at least print. I am now unable to reach technology outlet on the phone and they have not responded to my emails. At this point, I really have to say to avoid using them unless they turn this situation around soon.”

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“Prompt efficient delivery and tracking service.”

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“Postage was left in the incorrect place after strict instructions with carrier to leave in covered porch. Parcel got totally soaked through. Recieved no response from Technology Outlet when I complained. Poor customer service.”

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“The printer supplied has an old version 2.1 motherboard, a very cheap a nasty power supply and is fitted with plastic corner braces. The price Technology Outlet charged me, when price compaired is very over priced!!!”

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“Multiple times I've placed orders and they were either late or never even dispatched! The girl that runs the phones doesn't seem to have a clue, this is probably due to pressure from orders mounting up but I use Amazon now for there PLA its cheaper and guaranteed to be here the day after. Not good”

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“ebay uk does it cheaper and NO postage charge. Just to let you know that's all”

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“Firstly sent wrong item and then sent out a used item as a replacement pretending it was new. When challenged and after some discussion I was given a reasonable discount, however this was a totally unacceptable way to trade.”

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“Terrible service, unhelpful staff and often completely ignore emails. Avoid this company at all costs.”

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“had a printer with so many issues as soon as they realised it was to much for them that offered collection and banned me from there site”

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“Bought over 100 Pounds in products with next day delivery, waited a full day and was then told they were out of stock, checked the website and of course the listing said nothing of the sort”

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“My new wanhao fans that I ordered from you don't work. Emailed the tech outlet support team who were disappointingly unhelpful. The first email I received in response to my query was... "We do not sell wanhao, try wanhaouk, at a guess the board is faulty Thanks". I responded to this first email pointing out the fact that I had in fact bought wanhao fans from tech outlet. The response I got was "We don't sell wanhao motherboards Sorry". There are certain ways to deal with customer queries and this is most definitely not it. Will not be using or recommending tech outlet again.”

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“Totally useless and there delivery service borders on useless - purchased via Amazon and all the info I have is delivery running late, nobody gives a damn or knows where my order is. Advise you don't use these people if you want your goods delivered....!!!”

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“Sold me the wrong part to update mother to bl touch,needed a new motherboard,complained to Technology outlet,no reply. Would i recomend/ NO looking at other complaints”

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“Selling an item that is a fire risk due to not having thermal runaway. And the printer no saving any leveling settings. And the probe crashing the nozzle into the bed”

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“Poor customer service”

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3D Prima UK is rated 4.7 based on 1,409 reviews