I had high hopes for the CopyMaster 3D 500 printer I ordered through Technology Outlet, and things started great with a fast delivery. At this point I will highlight that I had ordered a reconditioned printer. Things quickly went downhill when I noticed whilst removing from the packaging one of the z axis holding brackets was bent off centre and the z axis coupler on that side was strected out about 7-10mm from where it should be. Contacted support and they eventually came back and said the coupler is fine. So I continued trying to get some prints, unsuccessfully again I tried getting help through the support team but was told it was a bed leveling issue. I currently have 2 printers sat in my office, my old one I have been running for years and I have many many hours of leveling practice. So over the weekend I went deep drive into the calibration of the printer, watching each attempted print carefully. At which point I found the z axis is completely out of whack, I can not think of a better way to describe it. The axis steppers will randomly stop turning at inconsistant times, sometimes going 240mm+ without issues other times stopping after 5mm. On top of this the same issues on the X axis, I did not observe the Y axis doint the same but cannot rule it out. I know I ordered a reconditioned printer and was expecting it to be a bit beaten up but it should have been able to at least print. I am now unable to reach technology outlet on the phone and they have not responded to my emails. At this point, I really have to say to avoid using them unless they turn this situation around soon.