K&B Audio Reviews

Name: K&B Audio
Address: Unit P1, Pegasus Building, Daedalus Drive, Lee-On-The-Solent, Hampshire
Rating: 4.93

4.9 Rating 3,199 Reviews

99 %

of reviewers recommend K&B Audio

4.9

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About K&B Audio:

We help with home audio products designed to make the most of your kitchen & bathrooms. Our ranges include radio systems, ceiling speakers and much more!

Visit Website

Phone:

02393190955

Email:

sales@kbaudio.co.uk

Location:

Unit P1, Pegasus Building,
Daedalus Drive,
Lee-On-The-Solent
Hampshire
PO13 9GX

K&B Audio 5 star review on 25th February 2026

337

Anonymous

Anonymous // 01/01/2019

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“Paid for next day delivery only to be told they don’t deliver on Sundays after I paid for next day delivery The product received was badly scratched and chipped I have been requested to return product then I they will submit a new item why should I have to return the item first surely a new item should have been sent immediately as this was a birthday gift. I was told to take the item to a post office or similar I’m disabled don’t drive and cannot carry the weight alone of this large and heavy record player and speakers Very poor customer service”

Helpful Report

Posted 11 months ago

Hi Pam, Thanks for your review. Sorry to see that the speaker had a minor chip on it, we immediately issued a pre-paid returns label to get the item back for a full replacement for you. We can't simply send a replacement without requesting the defective item back unfortunately, but I can see the matter was dealt with very quickly and efficiently. If you are unable to get to a drop off point then we can arrange a one-off collection from your home as a gesture of goodwill however, looking at the email chain, we were not made aware of any issues. Regarding the delivery, you ordered on Sunday 16th March, the website and checkout stated the delivery date of Tuesday 18th, which it was delivered on as you had selected next working day, we do not ship on Sundays unfortunately. Kind regards, Craig.

Posted 11 months ago

“Product as described, Dispatch time was great but FedEx messed around for several days. -1 star for using fedex.”

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Posted 11 months ago

“Good product great service”

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Posted 11 months ago

“"What do you buy a man for his seventieth birthday?" This was the dilemma facing my wife of 40 years. I too was a little stumped when she asked. But then remembered my collection of vinyl that has sat, unplayed, for decades in my study. "I'd like a record player!" To be honest, the prospect of venturing back into the world of vinyl was a bit daunting. Especially given the vast array of equipment of offer. Fortunately, I discovered K&B Audio. I started with the 'Find your perfect timetable' and after examining the various options opted for the Audio Technica LP60X-BT turntable and Edifier R1280DB Active BT speakers. Placing the order online was simple and straight forward and the kit was delivered on time. I am now receiving additional emails from K&B providing valuable information on how to set up the system and how to clean and maintain the vinyl itself. This might sound a little over the top to you regular users. But to me, returning after a gap of several decades, this is invaluable So, am I happy with the service provided? Absolutely. Would I recommend K&B Audio? Yes, in fact I already have. How do I feel about being reunited with my vinyl collection? Over the moon. Literally transported back to my youth.”

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Posted 11 months ago

“Excellent service promptly dispatched the same day and as it was a Friday delivered on Monday .”

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Posted 11 months ago

“I bought a record rack which was even better quality than expected, arrived promptly, beautifully packaged and does exactly what it says on the tin. What's not to like!!”

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Posted 11 months ago

“Found the video explaining the features very useful when selecting the amp, delivery was very quick and the product works perfectly.”

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Posted 11 months ago

“Quick delivery and great deck and blue tooth speaker, amazing value and sound 5*”

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Posted 11 months ago

“Your service was Brilliant to order was easy and your delivery was very quick would recommend you to everyone thankyou”

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Posted 11 months ago

“Fast delivery and the speakers are quite good. The sound volume is not the loudest but is very well defined, so overall quite happy with my purchase.”

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Posted 11 months ago

“Very happy with my speakers.”

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Posted 11 months ago

“Sorting out the turntable was no problem. The 'helpful video' that was emailed to me prior to receiving the items was not a lot of help regarding the speakers. I had to resort to the 'live chat line' to get them sorted. But alls well that ends well and I am happy with the set up and the quality of sound.”

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Posted 11 months ago

“Love my new hifi system from K&B, easy to set up and sound quality is wonderful for a full system that cost less than £500.”

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Posted 11 months ago

“My purchase was all I had hoped for. And your website is easy to use. The only problem I had was FedX, I was given a time of arrival 8.30 am to 12.20. It arrived at 5.25pm . I waited in all day, not good at all”

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Posted 11 months ago

“Easy to find what I wanted and it was in stock, despatched quickly and arrived safely”

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Posted 11 months ago

“Excellent range to pick from , very easy to order superb quick delivery time and kept up to date as to the delivery process an time”

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Posted 11 months ago

“Speakers received promptly and were as expected. Now fitted and working perfectly. Many thanks”

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Posted 11 months ago

“Me and my son absolutely love our new record player and speakers Quick delivery and kept up to date with all the details”

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Posted 11 months ago

“Ordered a record stylus and was in stock. Item was well packaged and was received quickly.”

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Posted 11 months ago

“Professional informative website. Fast fuss free service. Speakers ordered sound great, topped off with matching stands. Couldn't be happier.”

K&B Audio 5 star review on 8th March 2025

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Posted 11 months ago

K&B Audio is rated 4.9 based on 3,199 reviews