Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,887 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

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“Easy to use Website, found product I was after straight away. Delivery was fast and communication was excellent.”

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Posted 4 years ago

“fast, reliable, highly recommended”

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Posted 4 years ago

“Brilliant customer service,very happy with the product and price”

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Posted 4 years ago

“Great service and fast delivery. Excellent company to do business with....”

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Posted 4 years ago

“Awful company with awful customer service. Awful attitude on the telephone. I wish I had read their replies to reviews before ordering as the tone of reply is disgusting...says it all really. They will do anything to try and prove the customer wrong instead of just being helpful. AVOID!!”

Helpful Report

Posted 4 years ago

We are sorry if you feel this way, but your order was delivered to you directly from the manufacturer at your preferred booked in date over 5 weeks ago. Due to the fragile nature of the products, we strongly advise customers to inspect and report damages or any discrepancy ASAP. To avoid disappointment, we reiterate this during the online order process, emails and by SMS. All deliveries are insured against damage, but the couriers do need to be notified in a timely manner. Unfortunately, the manufacturer was unable to offer a replacement since the item had been on site for 5 weeks after delivery. In all fairness, all major bathrooms retailers have similar terms and conditions in place due to the nature of the products. Sorry for the inconvenience caused in this regard.

Posted 4 years ago

“Easy transaction and fast delivery. Its a shame the colour of the tap was shown in the picture as bronze, but the actual tap is Chrome. My fault, I didn't read it properly, but the visuals are misleading. Otherwise good quality product.”

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Posted 4 years ago

“Delivered quickly, as described”

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Posted 4 years ago

“Fast efficient service”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“bEAUTIFUL TAP, ARRIVED IN NO TIME AT ALL.”

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Posted 4 years ago

Dear Henri Thank you very much indeed for your 5* review. Kind Regards, Customer Service Team

Posted 4 years ago

“Received the goods as described within the delivery time at a great price thanks”

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Posted 4 years ago

“Excellent quality and value. I would certainly recommend highly. Delivery time as promised.”

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Posted 4 years ago

“I am getting fed up with every firm that I buy from online wanting a review written about them. Normal satisfactory service does not need a review, it is expected. Bad service needs a complaint. Outstanding service deserves a compliment, but this should be up to the customer, not demanded.”

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Posted 4 years ago

“Excellent service and arrived on time”

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Posted 4 years ago

“Brilliant service and updates throughout the purchase. Very nice tap at good price. Not fitted yet so cannot confirm if it works ok”

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Posted 4 years ago

“Excellent customer service on phone plus quick delivery & great quality gold deva shower mixer taps & basin taps . Also quality deva bath & basin plug /waste set.”

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Posted 4 years ago

“Very good service snd customer advice”

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Posted 4 years ago

“Absolutely despicable company who prevented me from getting a refund on one item by refusing to provide details of their supplier. Having spent thousands on items from 5 different suppliers for 3 bathrooms, Taps Empire was the only supplier who not only refused to accept a refund but prevented us from getting a refund from the manufacturer too. Also, the only one of the suppliers who used a spurious e-mail address as form of contact effectively hiding who I was dealing with. I will never use this company again and advise anybody to avoid them at all costs as their after sales customer service is appalling.”

Helpful Report

Posted 4 years ago

Dear Mark Your order was delivered on 7 October 2020 and you contacted us on 4 July 2021 to return a vanity unit which was far too big for your available space. Since we were contacted after over 9 months, we were unable to accommodate your request for the return. You confirmed that you had liaised with the manufacturer directly and they had agreed to accept the unit back, and asked us to confirm the name of our supplier. Due to data protection reasons, we were unable to provide the requested information unless we had the authorisation in writing from the manufacturer. However, rather than providing the authorisation, you replied stating that you will leave negative feedback so that other consumers are aware of our poor customer service? Sorry you feel this way, but we have to respect data protection regulations and can therefore not forward a third party's details without authorisation. Furthermore, we fail to understand your comment about a "spurious" e-mail address. We offer customers the option to reply to the order confirmation email or use the Contact Us page online, whatever is easier for the customer. To maintain high standards, we utilise a unified email communication system which enables the first available team member from the Customer Service Team to address any request. Our system results in higher efficiency, as the customer does not need to wait for any specific team member to reply. In all fairness, 97% of reviewers recommend us and we genuinely strive to achieve 100%, but we have to try our best within the appropriate policies and restrictions. Yours truly Tim

Posted 4 years ago

“Very good prompt service. Recommended.”

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Posted 4 years ago

“Fast delivery and very competitive price. Kept up to date with the order. The item was as described”

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Posted 4 years ago

Taps Empire is rated 4.8 based on 1,887 reviews