Appalling service and communication. Original order placed for Roca basin placed on the 9th October. After chasing delivery (5 weeks later)was informed by e-mail that the basin had been damaged in transit by the carrier and that delivery would be a further two weeks. I then received an e-mail saying they had cancelled my order and refunded my account as the carrier would not deliver to my postcode. A very strange response given that they had already delivered the taps and trap to the same postcode and thes had been fitted an set up for the sink dimensions. (We live in the middle of a mid Wales coastal town serviced many carriers ) I sent an e-mail of complaint to Taps Empire expressing my disappointment but have received no response, which given their performance with my order was no surprise.