Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.48

4.5 Rating 194 Reviews

86 %

of reviewers recommend Freja

4.5

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Freja made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD lost my parcel, I contacted Freja and I had a response the same day and they have solved the issue. Great customer service.”

Helpful Report

Posted 2 years ago

“Excellent service, great quality, lovely bone broth. Great selection to choose from. Recommended.”

Helpful Report

Posted 2 years ago

“Customer service was fantastic as I emailed with a query and received a quick and friendly reply. Ordered a bundle of the broths and they arrived quickly and taste great.”

Helpful Report

Posted 2 years ago

“Great product and great customer service!”

Helpful Report

Posted 2 years ago

“Freja have me hooked, great tasting product that seems to genuinely benefit my gut and skin health, and having figured out I have a yeast and gluten intolerance, finding a product without all the guff added in is so refreshing. Add to that great delivery in friendly packaging with impeccable customer service (Stuart on the team went what i would consider above and beyond on a query i posed this week) I will be continuing to buy regularly. Thank you Freja”

Helpful Report

Posted 2 years ago

“Customer service is excellent and product is of good quality. I always return to order more. Price is reasonable, I look forward to the offers.”

Helpful Report

Posted 2 years ago

“Excellent customer service and communication and delivery was very fast. Very nicely packaged in recyclable card and although I haven’t tried the broth yet I’m pretty certain it will be good going by everything else. I’ve already been recommending to friends and family.”

Helpful Report

Posted 2 years ago

“This is the best tasting bone broth I have bought. The customer service I received was brilliant.”

Helpful Report

Posted 2 years ago

“Really loving the taste of the chicken broth & good to know it has lots of healthy seasoning. My hair is looking very shiny too.”

Helpful Report

Posted 2 years ago

“I’ve been buying Freja bone broth for a few months now. I love it, it’s very good quality and so easy to use. I add garlic, ginger, salt and apple sider vinegar and it tastes amazing. I also blend it with avocado or grass fed butter, it’s delicious. I drink it every day. It improved my skin and helped with my dry eyes. I don’t need to use eye drops. Great value for money. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your kind words Anna, and the fantastic ideas for how you use the Chicken Bone Broth. I love to see how people use our products. Have a lovely rest of the day.

Posted 2 years ago

“Had an issue, was not the quickest at responding but then resolved the issue”

Helpful Report

Posted 2 years ago

“Have emailed multiple times as I have not received my order of £33 powdered broth. DPD advised me to go through Freja but im not getting any responses so now ive lost my money.”

Helpful Report

Posted 2 years ago

“Not only are the products from this company of superb quality, Freja Foods' customer service is astonishingly good. I recently made an order with Freja Foods which failed to be delivered due to a problem with DPD. I contacted the customer service team via email and within minutes (18 to be precise!) a new order had been placed free of charge by the team. It was delivered the next business day. Such a refreshing change in a world of complacency. Bravo gang! Keep it up :-)”

Helpful Report

Posted 2 years ago

“Bone Broth…. Who would have thought the wonders it could have on hormone stability. Thought I’d give it a try after extensive research and now I’m a monthly subscriber. Not to mention, all the gorgeous recipes. Healthy & delish. Game changer. Thanks Freja 🫶🏽”

Helpful Report

Posted 2 years ago

“There was a wrong delivery once Stuart at Freja confirmed the mistake they quickly rectified it and I received the correct order the next day”

Helpful Report

Posted 2 years ago

“A brilliant product that makes a delicious addition to soups, stews and gravy. So good for us especially in the winter months. Brilliant customer service too”

Helpful Report

Posted 2 years ago

“Brilliant product. I am using it to help with my digestive issues and flare ups of diverticulitis. Very tasty to drink or added to soups ect. Customer service is great. Answered a query about promotions quickly and resolved the issue straight away.”

Helpful Report

Posted 2 years ago

“The service is brilliant first of all. In addition, upon receiving my nicely packaged bone broth, I immediately made some chicken soup (as we are all suffering from colds in my home) which was easy, comforting and delicious. I will definitely buy some more. I think I'll try the powder next as a portable warming drink to have at work.”

Helpful Report

Posted 2 years ago

“excellent source of protein, helpful company to deal with”

Helpful Report

Posted 2 years ago

“Great product and super helpful customer service.”

Helpful Report

Posted 2 years ago

Freja is rated 4.5 based on 194 reviews