Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.51

4.5 Rating 180 Reviews

87 %

of reviewers recommend Freja

4.5

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first two pouches of chocolate bone broth shakes were 100% yummy 🤤 but I’ve just started a new pouch and it taste’s beefy!!! 🤢 I’m desperately trying to stomach it because of all the health benefits but it’s proving quite tricky, has something changed or have I just got an odd bad one!? Also I brought both Ramen flavours in bulk and the chicken one isn’t good to drink on its own it lacks any additional flavours so it just tastes like drinking strong chicken stock, the beef is better but disappointing in strength of other flavours. I’d also like to know if all the packaging is BPA and toxin’s free? Managing your subscription isn't straight forward and easy to access when you login and I would really love a Freja App or something that lets you put in what food you have at home that could be converted into Freja meal or maybe a Freja food plan and shopping list, I’d love to be able to just pull up an app while shopping that tells me what ingredients I need to add to my Freja products.”

Helpful Report

Posted 4 days ago

Hi there, Thanks for your message. I’m really sorry to hear your new Chocolate Shake isn’t tasting as expected. We’ve recently updated the recipe to make it even cleaner and to give it a smoother, more velvety chocolate flavour. But it definitely shouldn’t taste beefy, and that’s not the experience we want for anyone. We’d be happy to send you a replacement pouch of a different flavour if you'd prefer to switch. Just drop a note to our team at hello@frejafoods.com and we’ll get that sorted. Thank you for your honest take on the Pho & Ramen range. These are intentionally subtle in flavour so they can be used either as a nourishing hot drink or a clean-label stock cube alternative in cooking. If sipping on their own, they’re lovely with a dash of spice, miso, or fresh herbs stirred through. As for packaging - yes, our cartons are BPA-free and are fully recyclable. They’re one of the most sustainable options out there, and we’re proud to stand by them. And we completely agree on subscriptions. We're in the middle of a full redesign to make the portal easier to manage. In the meantime, just email us if you need anything adjusted and we’ll take care of it 😌 Evie, Team Freja

Posted 4 days ago

“Freja, what have you done???!? I am so disappointed to hear that you have changed the recipe of your bone broth shakes. In particular, the unflavoured version that I have been getting. You say in your promotional literature that it now has "slightly" less protein and collagen. It does not - it has a third less, which I would say is a pretty significant drop. AND, on top of that, you've now added sugar! There was no sugar in the previous version and now there's a teaspoon and a half in every serving. You can go ahead and describe it as coconut sugar if you like, but let's be real, sugar is sugar. The whole reason I got the unflavoured version was because it had no sugar and had a whopping 21g of collagen and 23g of protein. Now I'll have to rethink if I continue to get Freja shakes at all. The same price for less collagen and protein, with sugar I don't want - no thanks.”

Helpful Report

Posted 3 weeks ago

Hi Averil, Thanks for your honest feedback - we completely understand your frustration. We updated the unflavoured shake to match the rest of the range in taste and texture, which meant adding a small amount of coconut sugar and reducing the collagen and protein. If you're looking for the highest collagen and protein, still with no added sugar or flavourings, we’d recommend our Bone Broth Protein (Beef or Chicken). It’s our cleanest option - up to 25g protein and21g collagen per scoop. Please get in touch with our CS team if you have any further questions 😊 Evie, Team Freja

Posted 3 weeks ago

“Good for a little extra protein in your meals but doesn't contribute much as far as flavour goes.”

Helpful Report

Posted 1 month ago

Hi Callum, Thanks for the feedback and we're sorry the flavour didn’t work for you. Our broths are purposefully clean and subtle, but they can be easily boosted with herbs, salt, chilli or added into recipes. You’ll still get the full nutritional benefits, even when used as a base. Thanks again for giving Freja a try! Evie, Team Freja

Posted 1 month ago

“It's an amazing product but it's too expensive...£20 for 3 small cartons is not sustainable. I honestly would buy this product in bulk/regularly, but I can't afford it just like many other people out there. Is there anyway you have thought about reducing the price so its more sustainable for people to regularly purchase ?”

Helpful Report

Posted 2 years ago

“Excellent product, totally addicted to chicken bone broth but much too expensive. I would like to drink it every day but would cost me around £90 per month. It needs to half in price to make it economically viable to drink daily. At the moment its a once in a while treat.”

Helpful Report

Posted 3 years ago

Freja is rated 4.5 based on 180 reviews