Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.47

4.5 Rating 185 Reviews

86 %

of reviewers recommend Freja

4.5

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love this product, it is so versatile, nutritious and tasty”

Helpful Report

Posted 5 days ago

Hi Jessica, Thanks for the review! So pleased you're enjoying Freja 😆 Evie, Team Freja

Posted 4 days ago

“I completely echo the customer's feedback below on the unflavoured collagen shakes. Not only have I been using them, as a student nutritional therapist I've been recommending them widely and enthusiastically for their high protein content and lack of added sugar. Obviously I can't do this any more. So frustrating! Why do what everyone else in the market is doing when there is so obviously a gap for a high quality, sugar free version?”

Helpful Report

Posted 5 days ago

Hi Selina, Thanks for sharing your thoughts. We’ve recently adjusted the flavour of our Plain shake to make it more neutral and in line with the rest of the range. If your priority is getting the highest protein and collagen per scoop, without any sugar, our Unflavoured Bone Broth Protein is still your best option. It’s our most concentrated format, with even more collagen and protein per serving than the original Unflavoured Shake - and just as versatile for adding to smoothies, coffee, or recipes. You can find it here: https://frejafoods.com/products/beef-bone-broth-protein. It’s essentially the same base as the original Unflavoured shake. If you'd like to arrange an exchange, please get in touch with our customer service team 😊 Evie, Team Freja

Posted 4 days ago

“Like this I have for breakfast but sadly can't afford to carry on”

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Posted 5 days ago

Hi Marlane, Thanks for another lovely review! Please keep an eye out on our socials for any discount running, and subscribe to our newsletter as we love to offer our existing customers discount codes 😌 Evie, Team Freja

Posted 4 days ago

“You have changed your ingredients for your chocolate shakes! They don't mix as well (big clumps even though I use a electric whisk) whereas they used to form a lovely blended shake, they no longer taste of chocolate, more like a chocolate fudge and are too sweet. Please bring back the old ingredients!”

Helpful Report

Posted 1 week ago

Hi there, I am sorry you're not a fan of the new Chocolate Shakes. As we removed the sunflower lecithin, to make the product even cleaner and the nutritional content higher, it now mixes a little differently than before. Please use our How to guide here: https://frejafoods.com/pages/how-to-use-freja-shakes, for the best tips on how to get the smoothest shake. If you're still not a fan of the new shake, please get in touch with our team at: hello@frejafoods.com and we can find a solution for you 😊 Evie, Team Freja

Posted 1 week ago

“Where is checkout???????????”

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Posted 1 week ago

Hi Malcolm, If you're struggling to checkout on our website, please get in touch with our customer service team at: hello@frejafoods.com. They will assist you in placing an order 😊 Evie, Team Freja

Posted 1 week ago

“No comment”

Helpful Report

Posted 1 month ago

Hi Sarah, I am sorry you are not satisfied with our products. We'd love to make this right, however. Please get in touch with our team at: hello@frejafoods.com 😊 Evie, Team Freja

Posted 1 month ago

“My first two pouches of chocolate bone broth shakes were 100% yummy 🤤 but I’ve just started a new pouch and it taste’s beefy!!! 🤢 I’m desperately trying to stomach it because of all the health benefits but it’s proving quite tricky, has something changed or have I just got an odd bad one!? Also I brought both Ramen flavours in bulk and the chicken one isn’t good to drink on its own it lacks any additional flavours so it just tastes like drinking strong chicken stock, the beef is better but disappointing in strength of other flavours. I’d also like to know if all the packaging is BPA and toxin’s free? Managing your subscription isn't straight forward and easy to access when you login and I would really love a Freja App or something that lets you put in what food you have at home that could be converted into Freja meal or maybe a Freja food plan and shopping list, I’d love to be able to just pull up an app while shopping that tells me what ingredients I need to add to my Freja products.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your message. I’m really sorry to hear your new Chocolate Shake isn’t tasting as expected. We’ve recently updated the recipe to make it even cleaner and to give it a smoother, more velvety chocolate flavour. But it definitely shouldn’t taste beefy, and that’s not the experience we want for anyone. We’d be happy to send you a replacement pouch of a different flavour if you'd prefer to switch. Just drop a note to our team at hello@frejafoods.com and we’ll get that sorted. Thank you for your honest take on the Pho & Ramen range. These are intentionally subtle in flavour so they can be used either as a nourishing hot drink or a clean-label stock cube alternative in cooking. If sipping on their own, they’re lovely with a dash of spice, miso, or fresh herbs stirred through. As for packaging - yes, our cartons are BPA-free and are fully recyclable. They’re one of the most sustainable options out there, and we’re proud to stand by them. And we completely agree on subscriptions. We're in the middle of a full redesign to make the portal easier to manage. In the meantime, just email us if you need anything adjusted and we’ll take care of it 😌 Evie, Team Freja

Posted 1 month ago

“Best bone broth out there!”

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Posted 1 month ago

Hi Dale, Thanks for the lovely review - we really appreciate the support 😊 Evie, Team Freja

Posted 1 month ago

“I have been enjoying the liquid bone broth for both Beef and Chicken as it is helping me in my recovery from a Gastric Bypass operation. It's full of flavour and has the nutrients that I need. I have been using it as a soup so far, but now that I'm making puree food, I will be using it as a stock.”

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Posted 1 month ago

Hi Jenny, Thanks for the great review! So pleased the broths have helped in your recovery and is helping you get in much needed nutrients 😊 Evie, Team Freja

Posted 1 month ago

“Very nice”

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Posted 1 month ago

Hi Olivia, Thank you for the five stars! We appreciate your support 😌 Evie, Team Freja

Posted 1 month ago

“Very good service”

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Posted 1 month ago

Hi Tajinder, Thank you for the lovely review 😊 Evie, Team Freja

Posted 1 month ago

“I had the Instant Chicken Ramen Instant Bone Broth and it tasted delicious. I particularly love it as it has other ingredients that help with anti-inflammatory and boost metabolism e.g. ginger extract. I can feel the heat in my body suggesting thermogenesis effect after drinking this broth. I hope Freja continue to produce this broth and the Beef Pho Instant Bone Broth.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your lovely review! We're so pleased you're enjoying the Pho & Ramen and have been feeling the benefits 😊 Evie, Team Freja

Posted 1 month ago

“Freja, what have you done???!? I am so disappointed to hear that you have changed the recipe of your bone broth shakes. In particular, the unflavoured version that I have been getting. You say in your promotional literature that it now has "slightly" less protein and collagen. It does not - it has a third less, which I would say is a pretty significant drop. AND, on top of that, you've now added sugar! There was no sugar in the previous version and now there's a teaspoon and a half in every serving. You can go ahead and describe it as coconut sugar if you like, but let's be real, sugar is sugar. The whole reason I got the unflavoured version was because it had no sugar and had a whopping 21g of collagen and 23g of protein. Now I'll have to rethink if I continue to get Freja shakes at all. The same price for less collagen and protein, with sugar I don't want - no thanks.”

Helpful Report

Posted 1 month ago

Hi Averil, Thanks for your honest feedback - we completely understand your frustration. We updated the unflavoured shake to match the rest of the range in taste and texture, which meant adding a small amount of coconut sugar and reducing the collagen and protein. If you're looking for the highest collagen and protein, still with no added sugar or flavourings, we’d recommend our Bone Broth Protein (Beef or Chicken). It’s our cleanest option - up to 25g protein and21g collagen per scoop. Please get in touch with our CS team if you have any further questions 😊 Evie, Team Freja

Posted 1 month ago

“Good for a little extra protein in your meals but doesn't contribute much as far as flavour goes.”

Helpful Report

Posted 2 months ago

Hi Callum, Thanks for the feedback and we're sorry the flavour didn’t work for you. Our broths are purposefully clean and subtle, but they can be easily boosted with herbs, salt, chilli or added into recipes. You’ll still get the full nutritional benefits, even when used as a base. Thanks again for giving Freja a try! Evie, Team Freja

Posted 2 months ago

“A fantastic product”

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Posted 2 months ago

Hi Martin, Thanks for the amazing review! Evie, Team Freja

Posted 2 months ago

“It's Google in my stews.”

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Posted 2 months ago

“Best quality 👌”

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Posted 2 months ago

Hi Pauline, Thanks for your lovely review 😊 Evie, Team Freja

Posted 2 months ago

“I have been using Freja broths and shakes for about 3 months now. The broth is great to add to soups, stir fries or just use as an everyday drink to curb your hunger. I also use the shakes and mix with my kefir to make my morning smoothies. The vanilla is my favourite. Already noticed a difference in my skin and nails. Lots of good natural ingredients and full of goodness and nutrition Great company …. One of my shakes packets had split in transit and my email was immediately dealt with and a replacement shake sent via express delivery. First class customer service and some great deals with the bundle offers Highly recommend Freja”

Helpful Report

Posted 2 months ago

Hi Michele, Thank you for the review - it’s lovely to hear how you’ve been using both the broths and shakes day to day, and even better that you’re already noticing a difference. We’re glad our team could get that replacement sorted quickly for you. Thanks again for the kind words and support 😊 Evie, Team Freja

Posted 2 months ago

“I love when there’s a promo at Holland and Barrett that allows me to stock up. However, even without the promotions the price is still reasonable especially since the products I use are worth it.”

Helpful Report

Posted 2 months ago

Hi Ritisha, Thank you for your review! We believe good health is worth investing in, and it’s great to hear our pricing feels fair for the quality 😊 Evie, Team Freja

Posted 2 months ago

“Excellent product .”

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Posted 2 months ago

Hi Caroline, Thanks for the 5 stars! ⭐️ Evie, Team Freja

Posted 2 months ago

Freja is rated 4.5 based on 185 reviews