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Freja Reviews

4.6 Rating 138 Reviews

91 %

of reviewers recommend Freja

Company Reviews

Product Reviews

4.6

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I add the chicken bone broth to rice and stews and use the beef bone broth as a base for ramen, added to chilli con beans and I also drink the beef bone broth as a replacement lunch on occasion. The products and clean and extremely delicious and I know the collagen has helped my skin and hair enormously. The customer service is also excellent and deliveries are fast. I've tried the broths for about 6 months now and have just decided to subscribe so I'm never out of them.”

Posted 1 week ago

“I was extremely impressed by the way Freja Foods’ customer services handled my request to return some of the goods I’d bought. I was helped on every step of the process and received a full refund despite not being able to return one of the 3 packs of broth powder. Thank you to Freja Foods. Happy customer will be using your company in the future!”

Posted 2 weeks ago

“Great product, issue associated with returns resolved satisfactorily despite initial misunderstandings.”

Posted 2 weeks ago

“I had an order that was not delivered by DPD, and when I mentioned this, a replacement was very quickly sent out! Thank you :-)”

Posted 1 month ago

“Their customer service is immediate and so efficient. After DPD failed to deliver my first order, I emailed Freja on a Friday afternoon and my replacement order was with me on Monday. SO impressive. And the product is really good. Perfect to keep in the larder and use instead of additive-packed stock cubes in cooking. I also love it on it's own as part of a reboot.”

Posted 1 month ago

“Absolutely amazing service love love love the broth it’s amazing and so tasty 🤩🙌🏼🥰”

Posted 1 month ago

“Phenomenal product and excellent customer service. I can't get over how amazing this product is. I use the beef and chicken broth for myself and my family. I first came across Freja when I had some serious nerve damage and other health issues. I realized that I needed to eat better and get the best products to provide me with the nutrition I needed. I've been using both broths for several months now and can say that I am so much healthier and healed. My hair and skin also look amazing. I can't recommend it enough. It's so good.”

Posted 2 months ago

“I absolutely love their products, their Bone broth taste its the best compared to other store bought options. Delivery was super fast and their customer service was very prompt to help me with an order. Love Freja and the benefits I’ve felt post incorporating it to our family routine.”

Posted 2 months ago

“Excellent flavour, texture and packaging Easy to use”

Posted 2 months ago

“Amazing broth, delicious and very filling, great when fasting or no time for lunch 🥰”

Posted 2 months ago

“Excellent customer service, very prompt, helpful response to emails. Excellent product, tastes fantastic and had very "clean" ingredients. I use the beef and chicken broth in helping me win the war against my breast cancer by keeping me healthy, well nourished and supported while undergoing treatment. Would recommend happily”

Posted 2 months ago

“Superb customer service. I recently contacted Freja about a discount code that wasn't working when I tried to use it. They got back to me providing me with a 'goodwill' code as the original had elapsed. Cue one happy customer stocking up on the delicious chicken and beef bundle which I absolutely live and which have been crucial in aiding my weight loss. Thank you!”

Posted 2 months ago

“Great customer service, promptly sorted out a redelivery after a courier mishap. And the product? Simply superb quality, delightfully tasty, and has really made a difference in boosting my gut health.”

Posted 2 months ago

“Fantastic product! We use the freja bone broth as a base for soups / stews, risottos or just on it's own in a cup. It tastes great, it's super healthy and the customer service from the Freja team is great.”

Posted 2 months ago

“Fantastic product .. super as a base for soups or just on its on .. delicious. Helping keeping my gut a happy place .”

Posted 2 months ago

“Decided to try this when my husband and I had Covid around September time and have become a regular customer since and intend to stay one. I have tried both the chicken and the beef broth, which I now have for breakfast every morning. I regularly use them in my cooking and they are amazing products. Cannot imagine my life without them now! Also had some issues with delivery on two occasions and my complaint was quickly and effortlessly resolved. Keep up the good work.”

Posted 2 months ago

“Great customer service, my query was answered within an hour or two and my delivery arrived promptly.”

Posted 2 months ago

“I placed few orders of chicken bone broth powder The taste is really really good. Literally, is ready in seconds. The powder is so fine that you don't even need a steering to dissolve it. Once i had a problem with my delivery address and they helped me to solve the issue in record time. Support of costumer service is 5 stars. Very pleased for buying from them.”

Posted 2 months ago

“Great customer service :-)”

Posted 2 months ago

“Both the chicken and beef broth are very tasty and a comforting evening drink. Fantastic product and excellent customer service to match.”

Posted 2 months ago

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Freja is rated 4.6 based on 138 reviews